I see I'm not the only one who feels this place stinks! My packages are always delayed never on time. I had 2 packages ordered and shipped at the same time. One to Cincinnati and one to Pennsylvania. Pensions got their pack this morning. Mine is delayed without a delivery time. I always gotta wait longer for these people and you can't plan anything around what they say is the delivery date. It's always frustrating and a reason I don't use FedEx if I can help because it always comes through independence, ky which is a toss up which usually won't happen like you expect. Value of over $100 for shipping and no guarantee of getting your product on time. Not worth the time or money they need new management or something! read more

Once again, these are the worst delivery people that exist. They lie all the time I've never met a bigger group of corporate liars than this FedEx location. They say they attempt delivery and they don't. I can't believe corporate. FedEx hasn't done anything. read more

They tell you your package will be delivered but never update it's going to be a day late. My diver is awesome but if they don't load it on his truck he has no chance of getting it to me. read more

Fed ex is a failing company that seems to somehow not only keep getting worse but also somehow stays in business. The last 5 items that have delivered from FedEx have had issues, late packages, packages delivered to the wrong house, horrible customer service who is trained to gaslight the customer one tried to convince me yesterday my package was gonna make it from Georgia to my house in less than 2 hours, my package didn't move for over 24 hours past the time it was scheduled to deliver. Avoid fedex at all costs they are horrible. read more

FedEx location nearest the Bermuda triangle. Tracking numbers vanish at this location and packages aren't delivered

Package sitting in facility with no update. Late 3 days now with no word, update, or movement on expensive, important package. Apparently an ongoing issue with this location. Ridiculous. read more

They suck. 3 days still waiting for delivery from Michigan to Ohio. Need part for repair. Truck was close by my house, no delivery. Last delivery left at the street 450 foot from my house. read more

if you have medical disabilities, do not work here A note was brought in from the hospital I was told I had too many excessive absences and was fired. This was after showing up three times trying to get an explanation of why I wasn't on the schedule. No one was going to call me. No one wanted to tell me anything and they let me work after I brought in that note. If I could afford to sue them for ADA violations, I would read more

Like so many other reviewers, my package has had no tracking update from this facility in the past 4 days, and the best customer service can do is open a ticket. I have no idea if Christmas gifts are lost or still stuck at Independence facility. read more

I paid for two days delivery. My package has bin stuck in this facility for over three days now going on four as of now. There is no explanation as of why. The FedEx customer service rep said the package arrived there but nothing has been updated since, no information at all. She tried to call there but no answer at this hub. This is an example of substandard performance and no management or leadership. This is an embarrassment for the good hard working employees at other hub centers. I recommend that the main headquarters of FedEx terminate this incompetent management and hire someone who can keep things rolling. Unfortunately nobody is held accountable for this substandard hud center. At least provide me with even a thread of information, would be helpful on why the package is stuck there. Again this is the result of poor management and lack of leadership. That is who is responsible! How about answering the phone for the main headquarters so they can get a status on an important package! Hopefully FedEx will find real leadership for this broken system in Independence Ky. What an embarrassment. read more

My Kohls package has been sitting in this location, with 0 movement, since May 5th. My Walmart package that was supposed to be delivered 5/7 is still sitting there also. What is going on at that location?? read more

Quick and accurate with the estimated time frame for delivery. Fantastic costumer service. Would absolutely recommend this company

Another experience on a shipment due to arrive 6/1/24. The package was a replacement part for a tool I needed to use as soon as it arrived. It was shipped 5/30 and was to arrive 6/1. Sound quick to me. It arrived at this Independence location at typical time in the early morning (3:42AM) and allowing it to get on the truck for delivery. Independence is the last center a package goes to for the delivery truck that delivers to my location (Newport, KY). The package arrived on 6/5, four days late because instead of the item being put on the truck for a 6/1 delivery it was sent 120 miles away to the Indianapolis FedEx facility. The shipper filed a complaint to FedEx as will I. The item was extremely small. If large I could see where it might not be put on the truck that day. However that is not the case, and it was not simply held but sent 120 miles away and back. Thursday, 5/30/24 12:38 PM Shipment information sent to FedEx 7:17 PM Arrived at FedEx location CONCORD, NC 11:29 PM Departed FedEx location CONCORD, NC Friday, 5/31/24 11:33 AM On the way KNOXVILLE, TN Saturday, 6/1/24 Saturday 6/1/24 3:42 AM On the way INDEPENDENCE, KY Sunday, 6/2/24 6:05 PM On the way INDIANAPOLIS, IN Sunday 6/2/24 9:38 PM Arrived at FedEx location INDIANAPOLIS, IN NO MOVEMENT ON MONDAY 6/3/24 Tuesday, 6/4/24 3:10 PM Departed FedEx location INDIANAPOLIS, IN Wednesday, 6/5/24 Wednesday 6/5/24 12:11 AM Arrived at FedEx location INDEPENDENCE, KY 12:13 AM Wednesday 6/5/24 Arrived at FedEx location INDEPENDENCE, KY 3:43 AM Wednesday 6/5/24 At local FedEx facility INDEPENDENCE, KY 3:43 AM Wednesday 6/5/24 At local FedEx facility Delivery scheduled via FedEx Ground, not US Postal Service INDEPENDENCE, KY 5:26 AM Wednesday 6/5/24 On FedEx vehicle for delivery INDEPENDENCE, KY 12:49 PM Wednesday 6/5/24 Delivered Left at front door. Signature Service not requested. Newport, KY Another shipment to arrive on 6/1/24 (two packages were to arrive that day and both arrived days late) ended up two days late. Monday instead of a Saturday. It arrived at this Independence, KY FedEx 2:51AM allowing plenty of time to be placed on the truck. It did not go on the truck and arrived two days late. At least it stayed at the Independence, KY facility unlike other occasions which are mentioned in my other review. The sender Chewy sent in a complaint. Note this package was only coming from the Dayton, OH area to the Cincinnati, OH area. Travel History Date Time, Status and Location Friday, 5/31/24 12:00 AM Friday, 5/31/24 Picked up VANDALIA, OH 4:53 PM Shipment information sent to FedEx Saturday, 6/1/24 2:51 AM Saturday, 6/1/24 Arrived at FedEx location INDEPENDENCE, KY 2:53 AM Shipment arriving On-Time (NOT TRUE) INDEPENDENCE, KY Monday, 6/3/24 8:11 AM Monday, 6/3/24 At local FedEx facility INDEPENDENCE, KY 8:13 AM Monday, 6/3/24 On FedEx vehicle for delivery INDEPENDENCE, KY 1:48 PM Monday, 6/3/24 Delivered Left at front door. Signature Service not requested. read more

carrier received package yet it's been stuck for days with no movement??? i will have to call and complain if there's no update today!

Never again! 3X my packages made it to the Independence hub and then were sent to TX. My 4th package made it to Greenwood, IN and was then shipped to NC! I hate FedEx, and I hope that they go into bankruptcy. Your services are overpriced and unreliable! Thursday, 6/26/25 2:12 PM Shipment information sent to FedEx 5:24 PM Picked up SAUGET, IL 7:24 PM Arrived at FedEx location SAUGET, IL 7:25 PM Shipment arriving On-Time SAUGET, IL 9:02 PM Left FedEx origin facility SAUGET, IL Friday, 6/27/25 6:55 AM Arrived at FedEx location CHAMPAIGN, IL 9:14 PM Departed FedEx location CHAMPAIGN, IL Sunday, 6/29/25 1:32 AM Arrived at FedEx location GREENWOOD, IN 1:33 AM Delivery updated Delivery updated GREENWOOD, IN 1:29 PM Delivery option requested Hold at FedEx OnSite request received - Check back later for shipment status Monday, 6/30/25 2:36 AM Departed FedEx location GREENWOOD, IN 2:37 AM Delivery updated Delivery updated GREENWOOD, IN Wednesday, 7/2/25 5:40 AM Arrived at FedEx location KERNERSVILLE, NC 5:41 AM Delivery updated Delivery updated KERNERSVILLE, NC 1:23 PM Departed FedEx location KERNERSVILLE, NC Thursday, 7/3/25 12:43 AM Arrived at FedEx location INDEPENDENCE, KY 3:07 AM At local FedEx facility INDEPENDENCE, KY 7:16 AM Arrived at FedEx location INDEPENDENCE, KY 7:16 AM Hold at location request accepted Shipment is being redirected as requested to FedEx OnSite INDEPENDENCE, KY 7:55 AM Arrived at FedEx location INDEPENDENCE, KY Sunday, 7/6/25 11:54 PM Arrived at FedEx location CONCORD, NC Monday, 7/7/25 7:33 AM Arrived at FedEx location INDEPENDENCE, KY 7:34 AM Delivery updated Delivery updated INDEPENDENCE, KY read more

This location has made me hate FedEx as a company. They expressed no respect for my time and have held my package for several days regardless of my attempts to pick it up. I understand weather conditions but to not allow pickup before the expected bad weather then continue to give me ever changing delivery dates with signature requirements is an extreme disregard for my time. I have contacted the retailer and expressed my concerns and recommended FedEx be removed from my delivery options. I'll take standard delivery over whatever joke this is. read more

You all can't seem to get packages out on time EVER! There is always a delay at this location I've had a package there for 5 days now that probably won't get delivered before Christmas whoever manages this location needs to be gone read more

This place is absolutely BAD at communication, the fedex delivery manager app SUCKS, and the only time this company sends you a notification is AFTER they fuck off (IF THEY ACTUALLY COME, THEY LOVE TO PRETEND TO OFTEN). I had a customer service rep tell me we missed a delivery, when we sat by the window ALL MORNING/AFTERNOON, seeing NOT A SINGLE FEDEX TRUCK COME BY. AFTER mentioning that, THEN they said "oh sorry, our notifications system is down and the eta is actually 3 days from now!" Temporary relief was immediately snatched away the next day, by a goddamn note left on our door, (NO PHONE CALL, NO TEXTS) JUST A NOTE SAYING SORRY, YOU MISSED IT! customer service line is absolutely clueless as to actual etas, i HIGHLY doubt they even have access to speak to dispatch/see a gps map. They rush you and expect you to fill out a survey. If youre getting your package delivered from here, you better hope to god it doesnt require a signature, or theyre going to waste ALL of your time. I still managed to redirect it to a nearby printing center, but i just wanna know-HOW HARD IS IT TO GET AN ETA WHEN THEYRE (ACTUALLY, PHYSICALLY) HEADING OVER, LET ALONE A TEXT TO COME OUTSIDE??? its actually really USELESS to only notify people 7 hours before they even show up, on the days the drivers arent *actually* planning to deliver it, and AFTER they leave on a day customer service tells you they weren't coming! Yall needa figure out better etas, or 2 hr notice on the drivers real arrival, because this is the worst experience ive had with fedex, and its only because the amazon shipper made the signature required. read more

THIS IS THE WORST SHIPPING COMPANY TO RELY ON. If you own a buisness and are ordering a product they will not get it to you on time. If you are shipping out your product expect your shipments to be poorly handled and late or even just returned dinged up by the fedex truck. They are not willing to help at all no matter how polite you are. They will disregard the most detailed delivery instructions. Their drivers I guess are unwilling to do their job read more

Terrible delivery service! Never get a delivery on time. 2 weeks in a row did not get a delivery on time. 1 was a cake I paid $45 to have shipped I did not have for the birthday. I received 2 days later. Was too late. What the hell is going on? I dread if I'm getting something delivered by fed ex. Companies need to stop using them as their delivery service. So here I am this week once again waiting for another late order and they can't even tell me when it will be here. Ridiculous read more

Well, my package was supposed to be delivered yesterday, but it continues to be parked at the Independence KY facility. I don't know what's going on at FedEx, but every package I've had sent to me lately has been delayed. read more

I ordered three large things from Walmart. The boxes were in terrible shape. The Fed X driver rang the doorbell. He said he didn't want to leave these until I checked them out since the boxes were in such bad shape. I really appreciate the time he took to do this. He could have dropped them off and left but went the extra mile to make sure the items were ok. He offered to take them back if they were damaged but they were ok. Tell your driver thank you! read more

FedEx - Shipping Centers Near Me - Independence, Kentucky

Once in a while we order a package that gets delivered by fedex, maybe 1 of 10 get here as its supposed to. More times than not we get a message saying "customer not available or business closed" and then the package never gets delivered. Several times we've had packages arrive that have had contents removed and rifled through. They have a major problem out of the independence center, they seem to have a thief delivering and/or loading packages. If there was a way to completely avoid fedex id take it but not all merchants have a choice they ship with. Ill never use them personally to send or recieve packages. When you call customer service their big suggestion...... wait for it.... Nothing , so your out the cost of your product and fedex gets off scott free read more

Worst Distribution facility EVER!!! No package ever arrives on time from here! Why has FED EX not looked into the logistics or management of this distribution center and found out why it is so bad! Packages constantly lost, late or damaged. When you track your package, if you see it hits this distribution center, you can guarantee it will be late or lost. I have seen it check into the DC then sit there for days and then travel back halfway across the country before arriving right back to this D just to sit for days again. The tracking is never updated either. I currenty have a delivery saying will arrive today between 12:0pm and 4pm et. Yet is says it has not left the DC. Amazing!!! read more

Can I give 0 stars? This happens frequently. I have both shipped and received from FedEx. Tracking numbers are useless. Things I was supposed to receive have sat in a warehouse days after delivery date. Same with things I have shipped. Calls to the company are also useless. No concern or even willingness to check on the parcel. Nine days for a package to ship from Chicago to Cincinnati. I could have just drove there faster. FedEx is now the worst shipping company out there. It's a shame how far this company has dropped from a once great shipping company to what they now are. read more

Fed Ex will NOT put packages on my porch where they are protected from the weather by a roof. They are the only delivery service that can't make it all the way to the porch. I regularly get deliveries from USPS, UPS, Door Dash, Kroger & Walmart. All of those deliveries are placed on my porch. Fed Ex leaves it in the driveway where it can be rained on or run over. Good Grief! Even the post office will put packages on my porch. I will never use Fed Ex if I have a choice as long as they have this policy. read more

Would give less than 0 stars. I was outside my home by the front door and driveway reading a book, waiting for a delivery when the driver "attempted" delivery. I had my dogs with me and it's a quiet road. If there had been any delivery truck, I would've seen and heard it and so would the dogs. If the driver had actually attempted delivery, they would have seen me right by the front door. (I have a blink door Bell that can verify nobody came by) read more

Do not mail anything with FedEx if you want it to arrive. We have had 2 large packages "delivered" to my house when I was home looking for them to arrive. One year apart. Neither did and FedEx refuses to help me at all. read more

Evidence has spoken with multiple reviews expressing the same problem getting deliveries once they hit Independence, KY. Read the reviews! This is the second time my deliveries have been extremely delayed when directed through this location. Things are usually delivered fine as long as they avoid this location or route. The last time my order got delayed, I was able to reorder and receive my second order before this first delayed order was received. SAD THAT THIS DOESN'T CHANGE AFTER ALL THESES CUSTOMERS HAVE TOOKEN THE TIME TO EXPRESS THEIR CONCERNS, WOW! I have notified Customer Service, but now we'll see if they care enough to follow up! read more

Jesus I have been here 2 years now and haven't received a single package passing through Independence on time. always multiple days late. says my package is on a truck and repeatedly out for delivery. nothing you can do about it and zero recourse for lousy job. read more

I wish negative stars were available I ordered auto parts from rockauto.com when they sent me the tracking number. FedEx said my package will be delivered on Friday, August 11 by end of day. Well needless to say I did not get my package and when I tracked it again, it said it was undeliverable. Business was closed, it was being delivered to my home and my wife was here so when I called customer service, William begins to tell me that it was never on the truck out for delivery that morning. I paid $23.99 for shipping and get treated like crap by FedEx because I live in a rural area, they don't want to make deliveries to me on Fridays. It happens every time the delivery day is Friday I don't get my package way to run a shipping company read more

Garbage, EVERY SINGLE PACKAGE THAT GOES THROUGH FEDEX SOMEHOW ENDS UP TAKING A VACATION AT EACH FACILITY. Also I've been lied to in multiple occasions about my package being out for delivery, they'll just tell you what you want to hear. I've actually been on the phone with CS and was being told that my package was out she assured me it was, and while we wad talking boom here's the truck pulling up but not with my package that neighbors who's package was also 3days late. If you need to get something by a certain day I highly suggest walking it there yourself it will gwt there sooner I can promise you that. Heck they killed about 2k in coral for my saltwater tank a couple years ago, was supposed to be overnight delivery and my package with live animals (coral, yes they are alive and animals) and they all dies every single one of the. Their response was sorry and hung up after I finally got to talk to an actual human that took about a week to do and I dont even remember how I did, I wish I knew. I think they got rid of the human you could talk to as they got tired if constantly getting yelled at because the f*cking suck. How is it UPS can get me a package from across the planet in under 10days and yall can't get something a couple states away in under 10day. Hmmmm f*cking answer me gd it, I've messaged the FB account and can never get an answer but I know it and I just want them to say it. Say it fedex say it out loud "WE ARE THE WORSE CARRIER IN THE PLANET AND WILL NEVER TRY TO IMPROVE BECAUSE WE DO NOT CARW ABOUT OUR CUSTOMERS". Most of the time I won't even order from somewhere if they don't have a ups or other form of carrier option read more

I've received 3 packages recently and they left all 3 at the end of the driveway, literally in the bushes, exposed to rain and all elements. UPS on the other hand, delivers to my garage and Rick is extremely helpful. I would not use FedEx in Anderson Township- UPS is far superior for customer service. read more