Received a text time dated 7:57 am saying an attempt was made to deliver a package this morning. We were home and no delivery attempt made that we are aware of. Tried to call Fed Ex and provided the tracking number they provided on the text. AI lady answered and advised they have no record of the tracking number. Attempted to talk with live person about the issue and their request for credit card to pay for storage. AI lady would not forward a call to investigate potential fraud and terminated the call. Big news on how Fed Ex was changing the delivery business in the world and making lots of money. Appears they have forgotten one important step in their rise to the top of the shipping industry - THE CUSTOMER. Their success won't last long with this attitude.
George Fougeron read more
