After 3,500+ miles the parcel finally arrived to its designated destination in Glendale, AZ. It is a shame people who work in the delivery service cannot show compassion when deciding to do something like what has been done in this situation. No one knows why something across the country for example, one cancer patient trying to give another cancer hope as they had been doing for others. Try doing the job without playing cruel games. Where is the package going? FedEx Ground Business Decisions The question is "to deliver or not to deliver?" Midwest City, OK to FedEx Ground Distribution Point 3410 S 51st Ave, Phoenix, AZ 85043. 980 miles FedEx never made an effort to go the distance to deliver a package. Phoenix, AZ to Glendale, AZ 10 miles The ultimate decision to go the extra mile to give an inanimate object a scenic drive of the United States. Phoenix, AZ to Olathe, KS 1,183 miles Who thinks FedEx will honor their contractual obligation to deliver a package to Glendale, AZ when they have decided to take the package on a 1,183 mile joy ride? The joy ride for an inanimate object marches on and on and on and on and on... FedEx Olathe, KS to Choctaw , OK 322 miles - not here THE DRAMA CONTINUES The newest location according to FedEx, as the joy ride continues. Olathe, KS to Amarillo, TX 586 miles Oh where, Oh where will FedEx go? Oh My Goodness who knew there could be so many choices? Will FedEx go to: Amarillo, TX to Phoenix, AZ 703 miles Phoenix, AZ to Glendale, AZ 12.5 miles or Will FedEx go to: Amarillo, TX to Oklahoma City, OK 258 miles Oklahoma City, OK to Choctaw, OK 17 miles Since Monday, February 16, 2026 is a federal Holiday we will pick this saga back up on Tuesday, February 17, 2026. WHAT KIND OF RIDE COULD THIS PARCEL HAVE RECEIVED FOR $800.00? For $800.00 the parcel could go by Private Jet with a window seat from Oklahoma City, OK to Phoenix, AZ and a Stretch Limousine to the front door of the recipient in Glendale, AZ. Followed by a Formal Introduction by the Limo Driver. read more

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Very long history of fraudulent and unauthorized charges on cards never ever used or associated with this business. I cut and thrashed my Amex card 4 years ago, and the account has been dormant since; however, today, after 4 years I see a random charge from this location. There is a Reddit thread I found from 6 years ago saying the same thing. FRAUDSTERS! Worse, Amex declined my dispute and claims it's a valid charge, which is a joke. read more

FedEx Customer Relations - fraud transaction - Couriers & Delivery Services Near Me - Memphis, Tennessee

The Door Tag is useless. One check box is "We will make another attempt." There is no information about when (e.g. next day). Nor it there an estimated time. The door tag should provice enough information so that the recipient knows when to be present to receive the item. read more

[Review #724] 2023-010 There's a limited # of package/courier delivery companies, of which Federal Express Corporation (aka FedEx) comes to mind. The company came to fruition from Frederick Smith's term paper & grew into a billion dollar business within a decade. Like many major conglomerates, it's fine when everything works, but when "customer service" is needed, sometimes it goes out the window or they wash their hands of the problem, even if it's their fault. Problem: I was shipping a letter & refund to our accountant based in Reno (the city had several winter weather in mid-January 2023), & was provided with a P.O. Box. When I worked at TMS almost 2 decades ago, I have shipped to a P.O. Box in the U.S. successfully. I called FedEx U.S. Customer Service (800) 463-3339 to double-check if that's still an option; I gave the city, state, & shipment type/FedEx letter envelope. The FedEx agent replied they do ship to P.O. Boxes & I would be ok, but didn't mention any requirements, restrictions, etc. Our office manager receives a call stating my FedEx letter is on hold & unable to ship to the P.O. Box. I called & spoke Christian, not sure which department, to try & change the P.O. Box to a physical address since it's already in Reno. Nope, they can't amend the label & it has to come back to Torrance for me to re-create a label & get it shipped back to Reno. It's not that much in cost since I shipped via FedEx Express Saver, but I work for a non-profit & every dollar counts. Credit Request: I called U.S. Customer Service (800) 463-3339 to request for a credit, & Daria, in her southern twang, came back with a snarky response that FedEx does not ship to P.O. Boxes. I asked if I, the customer, relies on YOU, the provider, for information about your product/services & you misinform me that I am responsible for YOUR MISTAKE?! Yep, that's how they do business. ＼(｀0´)／ I didn't know if P.O. Box shipping was still current, hence the call to ask. After the call, I searched FedEx's website & found proof that they do ship to P.O. Boxes on select FedEx Ground Economy. Ha Daria! You're wrong!! I'm so mad that I also tweeted about FedEx's disservice. I forgot that Christian provided a separate contact: FedEx Revenue (800) 622-1147. I spoke with Abdul who was friendlier & slightly more helpful; while he couldn't process a refund, he recommended reaching out via e-mail: billing@fedex.com. Per Google Maps, FedEx Customer Relations is "permanently closed" & even if they're not, with this kind of unknowledgeable staff & service (from first point of contact & credit follow-up), I'm not surprised since they're of no help , with the exception of Christian & Abdul. To Be Continued? There are other shipping options: UPS, DHL, USPS, etc. They're generally fine until they're not, & that's when customer service needs to step it up. I'll provide an update if I hear back from my email inquiry. read more

FedEx Customer Relations - FedEx P.O. Box Shipment (apparently you can ship to domestic P.O. Boxes via FedEx Ground Economy) - Couriers & Delivery Services Near Me - Memphis, Tennessee

They refuse to deliver packages that I paid to have delivered. Hours on the phone fighting with the stupid AI system that had an attitude and hangs up. Finally I got through to someone in India who was no help whatsoever and laughed at me before hanging up on me. It's amazing ad they actually make the post office look competent. When I order something online I literally cringe if I see a fedex tracking number. I can't believe they're still in business for ad bad of a job ad they do. read more

Trash. order shoes that were nonrefundable in the FedEx delivery guy/girl person decide leave our package outside in the rain during rain showers all day. Terrible judgment and expect better judgement and logic. choose another carrier if you care about your packages. read more

Impossible company to deal with. Never ever use a drop box, you will get no recourse and I have to assume the driver just took my package instead of scanning it in the system. If you want your package to never arrive and end up on the moon use FedEx. They said the case was closed so I'm sending a demand letter and small claims with all my video, picture proof. read more

This is the worst service provided by any shipping courier in the USA. I am utterly shocked how they are still in business or why they are still using that low quality AI automated system. No matter how many times you ask to speak to a representative it never connects you to one. I tried calling about an issue 5 times and all 5 times it never transferred me to a representative. At first I answered all the questions asked and was given the generic answer and it hung up. Then the other 4 times I just kept saying representative and it would not transfer me to one. So my question was never answered hence my review. Fedex needs to up their customers service because it's abismal. read more

The worst package delivery service in existence. Packages will sit in a warehouse for a week with tracking saying weather delay and no bad weather. Also it is impossible to call fedex, every number is a dead end!! read more

your ai support is terrible. your company has no idea what it takes to help a customer experiencing a problem with your mishandling of their freight if one of you knuckle heads that have a title,,, would try out your own customer service process, i'm sure it would be a wake up call as to whats going to happen to your company if you don't change it! you will be going out of business!!! i'm advising all my suppliers that if they decide to use fedex to ship my productss,,,,, that i will no longer be using them as one of my suppliers!!! read more

FedEx Over Promises and Under Delivers Again! 3 Shippments due in today via FedEx. 1 was crucial. 2nd Day Air, paid extra because we needed it. The 2 non-critical shipments were delivered. The 1 we were counting on is being promised for tomorrow. Two supposed attempts at delivery. First excuse Address is wrong -- * No same address as the other two shipments * -- 2nd excuse we were closed, -- ** No I went over and confirmed three people were there onsite working with customers in the office and the door unlocked. Never, Never, I've got to say it again, Never Depend on FedEx. They might attempt it tomorrow, only after the installation is done. read more

FedEx Customer Relations - Maybe if the driver could use Google Maps, he would find the place - Couriers & Delivery Services Near Me - Memphis, Tennessee

This is how much FEDEX sucks. Friday delivery did not happen (we were home all day). Driver lied and said we were not home. Saturday delivery did not happen (we were home all day). Driver lied and said we were not home. We were told we could pick up the package on Monday at the Dollar General 45 minutes from our house. Drove to the Dollar General on Tuesday, package was there. The package matched my tracking number, the package matched my last name. The package matched my address. Since the first name on the package was not an exact match to my id, Dollar General would not give me the package. FEDEX said they could do nothing other than pick up the package from Dollar General on Wednesday and deliver it to my house on Thursday. We shall see if that actually happens. As I said, FEDEX sucks. read more

Where's my package? It was delayed yesterday and it looks like it's going to be delayed again?? You guys are sucking read more

Can't talk to anyone that knows more than my app. Can't get a package delivered even though it was 2 day and it's been 7. I've sat here for 4 days waiting for a package that requires a signature. You've brilliantly blocked your consumers from complaining about how absolutely terrible your drivers are. I am canceling every delivery service that uses only fed ex. I do not want your worthless drivers on my land. read more

I wanted to give zero stars but the system wouldn't let me... Fed Ex use to be number #1 in delivery and customer service .. it's no wonder they are losing business to DHL , UPS and USPS .. I have been waiting a week for a package that was supposed to be delivered on 12/2 everyday I get the same email package is out for delivery and I never receive the package ... called customer service and it was a a waste of time ...they are not US based and kept giving the same info as the useless emails I have been receiving... read more

Poor customer service on delayed delivery. No follow up, no reason and no updated delivery date given after several days. Very disappointed in this company. read more

It's impossible to get the Customer Relations Reps, or the Customer Advocate Reps (handling "escalations"), or even THEIR SUPERVISORS working from home, to do anything except read you the COMPUTER GENERATED status updates from their screen! How bout, oh I don't know, using your internal network to tap someone on the shoulder & say... gee that pkg has sat at that location FIVE DAYS.... then it moved & sat in the next location THREE DAYS.... maybe I should follow it to its final distribution location... yeah, maybe I'm being paid to do something more that regurgitate computer generated messages that are only meant to fill an update VOID. read more

This yelp isn't about the envelope and then the box left, on two different days, at our front door last week for one of our downstairs' neighbors by a FedEx delivery driver. This is about my own 1.5-star experience rounded up to two stars. I'm not sure which location the driver came from, but the order number was 433178701730 and was to be delivered to my home. Considering the delay I'd already experienced with the merchant I was using, I wanted to avoid further delays and chose to keep all the address information in my FedEx account the same, switching the personal mailbox address in my contact information to my home address that I entered in my delivery preferences. Smart, right? On the day of the delivery, I also chose to add extra information about how to get to my front door. The online field for this only has so much space, so I couldn't be as detailed as I was with delivery instructions I gave the merchant - twice - and could only put "must use stairs on right of bldg." in the online field of FedEx delivery manager page of my account. Good enough, right? Wrong. With all the information I provided the merchant and added to my FedEx account, the delivery driver still went knocking on my downstairs' neighbors' front door - that only takes two or three steps to access - on the left side of the building. Luckily I was perched at my window when the delivery truck pulled up. So when I didn't hear anyone coming up the stairs, I knew exactly where to look. I ran downstairs and found him waiting for my downstairs' neighbors' door to open. When I got his attention with a "sir?" he turned around and seemed to realize that I was the recipient of the package. I asked about the signature because for this alcohol delivery the person taking the package needs to prove that they're at least 21 years old, and I was wearing a scarf that covered my face from the bottom of my eyelashes down to the neck of my shirt. But the driver said a signature wasn't necessary, and happily put my $150+ order in my hands for me to take back upstairs to my unit and went along his merry way. The end? Unfortunately not. So with the next order from the same merchant, I noticed that the shipping label didn't have 2ndfloor/upper unit". Before calling those responsible for creating the label, I called FedEx. Unlike my last unsuccessful attempt to speak with someone during the day of the delivery described above (I was on hold for at least 30 minutes before giving up), someone picked up and helped clarify a few things. Here's what I learned about making sure this upcoming delivery, that I'm still waiting on btw, gets to me: 1) I'd done all I could by adding "must use stairs on right of bldg." to my FedEx account's delivery manager page. And, surprisingly, I hadn't added the info too late according to the customer service rep I spoke with (phew); and 2) If I really wanted to make sure I get my stuff, I can have my stuff sent to a FedEx location for me to pick up, or I can pay extra which sounded like a suggestion to give the driver a tip like customers can do at InstaCart for their delivery drivers (Um...Okay, sure! Why not? Lemme get my credit card!). So we'll see what happens with this next at-home delivery, fingers crossed* #TalesFromTheOutback * I ended up canceling the second order I placed with MinibarDelivery.com - and almost didn't get my $189 refunded (a yelp on its own) - and decided to find something else. read more

I got an email that told me my package was delivered. I called to ask my parents which were home all day and they said no one came to drop off anything. I called FedEx and a rep told me it was delivered at 2:22 PM. I asked my parents to check the Ring cam at the time and still no one was there. We also checked the Wyze cam that faces the street and no FedEx truck drove by from 2-3PM. I opened a claim with them and they told me it will take them 24 hours to investigate. By that time my package is long gone. I drove around the block and found my package a street over. Same number but different street name. The names are not even similar to each other. I tried to contact the people who live there to let them know I am taking my package but no one was home. I called FedEx and they told me I was allowed to take my package. The holidays are nearing and there are a lot of package thieves out there. We don't need a driver to be delivering our packages to someone else's house making it easier for someone else to get it. And if that were to happen, hopefully the people it got delivered to returns it to the right house. This is not the first time. I have gotten my neighbors packages four times in the past 2 years. My address is 2620 and the neighbors a few houses down is 2820. If you're dyslexic, don't apply for a job like this. It is important to get it right. It is frustrating to not get a package. Make sure your driver double checks the address before it is delivered. It doesn't take that long. Some drivers don't even take care of the package. Another time I received a package that was torn open by the front door. When I arrived home, I was wondering who was littering trash by the sidewalk and another one on the front lawn. Turns out it was a t-shirt that was on the sidewalk and a sweater on the lawn. Lucky no one picked them up. I used to work for USPS as a data conversion operator and I know how important it is for us to key the correct address so that it is going to the right place. If it is some kind of race to see which driver delivers the most, I'd advise the company to rethink that process. Quality over quantity. Maybe retailers should have a contract with all delivery companies and let the consumer choose which they would prefer to go with because Fedex would not be my first choice. Or second... read more

If I could go with a negative number I would. I have been trying for 2 days (about 4 hours on the phone and internet) to get an account number to give to an airline to ship me a medical device as they only use FedEx. The online location would not accept credit cards and had a red letter message to call an 800 number. FedEx customer service line would not allow me to get to an agent until multiple attempts. The voice activation did not understand, "get account number" or other voice attempts, nor did using the key pad get me to a real person that understood what I needed. I finally got my number after getting to a special agent on day 2 of trying that was U.S. based and actually understood what I was asking. My experience with FedEX has been more than Awful. Southwest should consider NOT using FedEx as FedEx does not have the same focus on customer service as I get with Southwest. Did I say how awful my experience has been with FedEx? read more

Eventually I got a call where they said they were refunding my money which they did and were very apologetic This was after my original review. read more

Wish I could leave negative stars. FedEx is horrible. If you use Delivery Manager on their poorly built web site and place a Vacation Hold, they assign the Vacation Hold to individual SHIPMENTS, not your address. (Even though their Thank You note clearly indicates all shipments to that name and address will be held.) I only learned this after multiple calls to FedEx Customer Service, when I was asking why one shipment was held correctly, but two others were delivered to my porch while I was on vacation, and I had a vacation hold in place. You apparently have to place multiple vacation holds for all the incoming shipments. And guess what? Yeah, you have to know ahead of time that a package is coming, so that you can place a Vacation Hold for that specific FedEx tracking number. Otherwise, it slips through the Vacation Hold net. One more note - if your package is shipped Smartpost, it is probably being handed off to the local Post Office at the end of its trip with FedEx. Which means your FedEx Vacation Hold won't matter. I can't believe that FedEx has fallen behind both UPS and the US Post a Office in terms of customer service, reliability, efficiency and common sense! read more

Man the Fed ex people are just terrible. It seems like they do not want to do any work. I was working from home when the door bell rang ONCE. I went to see who was at the door, and saw the Fed Ex truck peeling off at 35 mph in a 25 zone. Then when I tried to set up a return date for it to be dropped off, these idiots tell me that the driver as made three attempts to deliver the package. Yeah, in one, day. Three attempts. I had to try to reason with the rep how stupid that sounded and finally got Fed Ex to set up a deliver attempt the next day. Which of course threw me off my schedule, because how dare I be at the address where my package is to be delivered on the date that the tracking site stated it was to be delivered! No, I the customer needed to change my schedule for a delivery driver who simply does not know how to deliver a package on time, the first time. read more

Can I add one star? Not only is this company stupid with the way they waste their money, but the customer service is awful. My package is still in route. It has take 3 weeks coming from a few states over. It shipped to my hometown, sat for 10 days, and then departed up to Oregon, now is coming back to my hometown and says it will be delivered today. Doubt it. Called customer service, they had zero idea on where my package was in Roseville (said possibly sitting on a dock) then said they will have someone call me 48 hours to trace it. I received a call two days later at 7am. The employee was half asleep and told me again, no idea where my package was. To see a company with the worst reviews and wasting money and time... it's a matter of time before they are out of business. I will never shop a company who ships through them again. read more

What happened to customer service. You can longer reach a live person. I've been trying to get my overnight letter for three days just because of a little ice they shut down wtf ? This is a bussiness package not some toy FedEx sucks today what happened... read more

FedEx is who delivers my scheduled Insulin supply. The last 2 orders were delayed do to weather, (which is understandable). But the medicine got delayed in Memphis, TN for 4 days, and not put in a refrigerator to keep the shipment cold. The box was properly packaged and labeled as required. When delivered the ice was melted and Insulin was warm which ruins the medicine. All FedEx can say is sorry and contact the shipper for replacement. Which I did who did replace it. FedEx seems to not know how to handle this type of shipping nor care about the effects their lack of proper handling has on the recipients of medications are. read more

We have lived in our new neighborhood for three years and five months in the Pinehills of Plymouth, Massachusetts. FedEx has lost every delivery to our townhouse in all this time. We have seen our address crossed off and another address added to the package. For what reason?! Approximately three weeks ago my husband received a package of wine. He had to sign for it. Amazingly it was delivered to our correct address! One time over two years ago a woman and her daughter showed up at our door with three large boxes that were delivered to their address! They saw our address had been crossed off and their address was added! Somehow she found us! The same thing is happening to our neighbors !! Please tell me who and why this is occurring?? Are you hiring people who cannot read or follow a map? What gives them the right to change the address on packages?! We have lost many items bought and paid for and had to fight to get our money returned. Last week I was notified that my package is being delivered on 17 December. Nope!! Not here! So where is it?! I took a chance that finally after 3+ years FedEx would get it right. Nope!! Right now I am out the $75 for a gift that was never delivered. Are you going to give me the $75 back that you have lost? When will FedEx stop redirecting out packages to other addresses?? UPS has no trouble finding us!! They hire people who can read apparently! I will not buy from companies who use FedEx. The Vermont Country Store uses FedEx, and I have canceled an order when I was told it would ship by FedEx. Sorry! Please!! Get Heartwood Drive, at Symington Woods, The Pinehills, Plymouth, MA, 02360, on your list of delivery locations!! We have lived here for over three years! It's about time someone at the shippers office gets this right! Tell your people to stop changing our address to Howard Street which is in another part of town. It is Heartwood not Howard!!!!! Thank you! from the residents of Heartwood Drive, The Pinehills, Plymouth, MA read more

If I could give them a 0 for a rating I would. Our package was sent out for delivery and returned to the shipping location because buyer was "unable to be found." This happened in two days time-Delivery status says it was delivered to the buyer, tracking history says it was returned to shipper. Neither of us received the package. The customer care team is extremely worthless and will not give you a supervisors name or anyone to contact above them. My package is lost, I lost money due to their incompetency, and they say there is nothing they can do about it. read more

Sitting in my office waiting for my package to arrive and received a notification at that the driver attempted to deliver my package when they just blew by my office apparently because it's not a residence. Fedex has become the counter productive company for one that's supposed to be supporting businesses, maybe this is why Amazon works with UPS. I have had trouble receiving my Fedex packages almost every time I've been stuck using Fedex. I'm going to cancel my order and re-order and encourage the seller to discontinue using Fedex. I schedule my packages to arrive for a reason, I do not work for Fedex, I should not be scheduled whenever is convenient for you. Since the next delivery isn't till Tuesday, I will cancel my order with the vendor, buy the item in person, and encourage the vendor to start shipping with UPS since their drivers actually take the time and effort to deliver packages to customers. read more

Your service just sucks!!!!!!!!!!!!!!! Again the driver says he was just at our location but my video surveillance says other wise. So if he was here home come there is no notice on my door at all. I truly hate dealing with FEDUP Express since most of the time the packages come late and when you have paid for them to be delivered at a certain time and they are not they don't give you a refund but say we are so sorry for being an incompetent company and will just take your money any want and we will do it to you again on the next delivery!!!!! Don't use FeDUp Express at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Follow tracking is a waste of time. I have been sitting hear two days to find this morning that the the delivery attempt yesterday day really means it was never on a truck and I don't know how to interpret the web site. FEDEX could save money and just eliminate customer service because they don't give any! read more

I wish that I could leave -5 for Fedex! They are suck! They got delivery my pakage a week late 3 of the last 4 time and one is lost!!

Bright and early Christmas morning I received an email from FedEx. Christmas greetings I thought? How nice. But, nooooo. Here was the first line of the email: "Dear....., FedEx privileges for your account number ending in..... have been suspended." Reading down further, you realize that all they are asking for is to update personal account information. This is the first note I've received from FedEx and, I have to say, it is wholly inappropriate, especially on Christmas morning! Who is the genius who approved these missives? Is anyone home at FedEx...or at least someone who knows how to communicate more professionally with customers? As it stands, I am not "updating," renewing, or doing anything else to my "suspended" account. Bah Humbug to you FedEx. read more

I understand fully that this is an imperfect world, but when a major carrier cannot find a way to upgrade their tracking system to a point where it properly pinpoints package progression. I spent the entirety of my day calling the customer service center, trying to convince the digital assistant that the tracking system remained precisely where it had been 3 days ago at the point of origin (the business in which FedEx picked the package up to begin its journey), calling the business of origin (the shipper), and calling my local FedEx office. The tracking status never proceeded beyond FedEx possessing the package at the nearest FedEx facility to the original pickup location. It also displayed an expected delivery date of 8/27/2020 and could take as long as 8:00 p.m. to arrive. It was a very trying day doing all the groundwork that FedEx should have been doing to attempt to locate the precise current location each time I requested such information. Upon calling the shipper, the gentleman was not immediately certain where the package was or where it was bound to be going next. However, after a few moments, he informed me that he was able to track it down at my local FedEx shipping facility. Upon speaking with an individual at that location and providing my details to confirm that it was in fact my package and that I was working diligently all day long to track it down in an effort to determine the precise window in which I could expect my package. The gentleman I spoke with informed me that the package was in transit in a van locally and that I should receive it prior to the 8:00 cutoff. That absolutely did not occur, therefore I am left to wonder whether it ever was on the local van in the first place. I wasted an entire day attempting to track down a package that a major carrier's tracking system is supposedly designed to do. I am absolutely unimpressed with the trajectory in which this company is going. It appears that globalization is their primary focal point, as it is impossible to receive any assistance here in the United States, you know where the company is headquartered. Will definitely be doing my best to ensure that any company I do business with in the future utilizes the services of UPS or some other carrier that can actually provide the level of assistance that consumers demand and deserve. Thanks for nothing FedEx. read more

I'd give FedEx a zero if it were permitted so you get a one by default. ive called and reported many of times about packages being left out by the garage and it must of pissed your already lazy driver off cause now he doesnt bother coming up our driveway and leaves it in the snow bank at the end of the driveway claiming its hazardous to drive up to our residence. The consensus being that your company allows this stating that it's not a requirement to driver to the door if the driver deems it unsafe. Please do slap yourself in the face would you ? My landlady is elderly and rents to us tenants and we fetch the packages that we PAY delivery fees for to be delivered to our door. Why are we paying for your shotty service ? I personally will not select FedEx voluntarily and will be way more mindful when ordering online to pay extra for ups if it's necessary and I hope your company goes bankrupt. You lack the common sense and the professionalism to be running a nation wide organization and at the rate Y'all are going, you'll be the demise of your own success. read more

Horrible service and now they are starting to make false statements. Been expecting a package to be delivered 15 miles from the hub to my house for two days. It was on the truck for delivery and the package was delayed with a comment of "Delivery Attempted" at 1945. The package does not require a signature and it's a private residence. Now the package is not going to be attempted to be delivered until next Tuesday. SIX days to get a package that is 15 miles away. read more

From: "Michael Leigh (E-mail 2)" Date: Saturday, June 27, 2020 at 10:16 AM To: REV-Freight Audits rsfamr@fedex.com Subject: Re: Customer Satisfaction credits response [ ref:_00Dj0HiO8._5003Z150DLe:ref ] Dear Kyndall. I find it most ingenuous that FedEx should hide behind the cancelation of a service guarantee that was communicated to me (and I assume your other customers) on 10th April 2020 after the fact, whereas I shipped this package with you in good faith on 7th April. In spite of me contacting your Team Member on several occasions (a case # was issued), receiving multiple conflicting responses, and spending many hours trying to resolve this package delivery, it took FedEx 30 days to deliver it. FedEx invoiced me $101, 3 weeks before the package was delivered, and when I tried to dispute it in a timely manner, I have been thwarted at every term. I will now pay this invoice, as FedEx is threatening my credit terms with you. And my only redress at this time is the "court of public opinion". I will post this correspondence online so that others can make an informed decision BEFORE they ship. And, for the record, I also note that FedEx is still charging fuel surcharges on EVERY package shipped, even though fuel prices have been at their lowest in several years for many months. Sincerely, Michael Leigh. From: REV-Freight Audits rsfamr@fedex.com Date: Tuesday, June 23, 2020 at 11:33 AM To: "Michael Leigh (E-mail 2)" Subject: Customer Satisfaction credits response [ ref:_00Dj0HiO8._5003Z150DLe:ref ] Thank you for contacting FedEx. We have received your request for a one-time courtesy adjustment regarding tracking number ending in 2100. After careful research, we have determined that we are unable to approve your invoice adjustment request. Due to COVID- 19 FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice. We are experiencing higher then normal package volumes due to the COVID-19. We apologize for any inconvenience, we have based our decision on the FedEx terms and conditions published in the FedEx Service Guide. Per the Service Guide regarding Money-Back Guarantee Policy "We offer a money-back guarantee for our services. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you". Based on these terms and conditions, these are valid charges and we are unable to approve your request. You can view these terms and conditions by going to www.fedex.com and clicking on "Service Guide". If you have questions, you can reach us at 1-800-622-1147. We appreciate your business and look forward to meeting your future shipping needs. Best Regards, Kyndall FedEx Revenue Services ref:_00Dj0HiO8._5003Z150DLe:ref read more

I had three parcels delivered by Fed Ex. All were delivered to a vacant lot and thrown on the ground. When I called to complain they blamed it on the Postal Service. When I went to the post office they informed me that fed ex had not brought them anything in the past three weeks. So fed ex lied and tried to blame it on someone else. Then when I called about it they made it almost impossible to speak to anyone about it. I had to call about six times before I spoke to someone. Out of six deliveries by fed ex three were left at the wrong address. That is more than the USPS in twenty years. Sorry fed ex but in reality you suck. It is bad enough to make mistakes but then to blame it on someone else really defines your service. Fed Ex must really be in bad shape to hire so many people that are not intelligent enough to do the job right or they just don't care. Fed Ex--you will not be getting any business from me and if I have my choice you will not deliver to me since I like to receive my packages instead of relying on honest people to call me when it is left at their address or having to drive the area looking for them. read more

They lost my package in October. I called customer service and they said they would put a "trace" on it. December 19 I hadn't heard for them so I called for an update. They informed me I need to contact the shipper and file a claim. Really disappointed and inconvenienced by FedEx's lack of empathy and concern. read more

They keep randomly charging my card, when i havent even done business with them. Keep having to get it fixed