They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.

I have worked with Boston Courier for three years now and they've been wonderful! They helped move…read moremy event supplies from our warehouse to the hotel for our event with ease. They are very reliable, do a great job every time and I couldn't do it without them!!

They deserve 5000++ 5* reviews. My son who's a college student had a flight that was a disaster and…read morehad to be diverted to Logan airport. His luggage never arrived and was still at his connection (a whole other story). The airline contracts with a courier DDD that has more 1* reviews that I care to comment and those reviews are well warranted. My son's luggage sat at Logan for several days with absolutely zero sense of urgency AND he is on medication that he MUST check in so that caused more issues. I was in a bind and finally had no choice but to do what I could to handle this on my own. The first company I called was this one. I called at 12:30am EST and after 2 rings, Greg picked up. He's the owner. He listened to my situation, calmed me down, and stated "I will help you." Word that NO ONE said at the airline nor DDD. I provided him with information, he promised me he would take care of me. I went to bed. At 11:00am, my son received his luggage. All I can say is LISTEN.RESPOND.DELIVER that is the slogan for this company. I am extremely grateful that Greg took my call and was willing to help a parent like me at 12:30am and do as he promised. I CANNOT RECOMMEND THIS COURIER SERVICE ENOUGH. I wish his business all the success and truly appreciate his sense of urgency and understanding of situations like this. Much appreciated!

After being quoted an unaffordable price from my "regular" courier service, I contacted Fly Over…read morethe City by telephone. Colin was extremely helpful and charged me about half of the quote from another courier. He was so quick and made the across town delivery in less than 20 minutes. I'm so impressed and thankful I found Fly Over the City Courier Service. They were a joy to work with, not just because of price but because of promptness, professionalism and kindness too.

Amazing service. Response was quick, pick up and delivery just as fast. Pleasant to speak to. Clear…read morecommunication. Great pricing. I would be happy to recommend to anyone

From the owner: Serving Greater Boston & the Northeast Region - 24/7…read more We're a cargo and freight company with a dedicated small fleet, built to deliver big on reliability, responsiveness, and personalized service. Whether it's dispatch, warehousing, or airline pickup & delivery, we go the extra mile to meet your logistics needs - day or night.

With so many courier choices in the area there is ABSOLUTELY ZERO reason to use this one. If your…read moreairline is using a courier MAKE SURE IT IS NOT THIS ONE. Take matters into your own hands and find an alternative. This company sucks ballz and should be out of business. Just absolutely horrendous and there is no customer service, just customer stress. STAY AWAY FROM THIS BUSINESS...STAY AS FAR AWAY AS HUMANLY POSSIBLE. If your airline uses them, find an alternative and expense the receipt or risk never getting your bag or worse.

They had my luggage in Boston and were supposed to deliver it to my hotel. The only reason I knew…read morethey had it was because of the AirTag. So I saw that it had been at their location for hours. Called and they told me they couldn't deliver it because they didnt have anyone on that route. Mind you, I was 2.5 miles from them. So I had to take an Uber to pick up my luggage. Had it not been for my AirTag and me calling them, they had no intention of informing me that they were in possession of my luggage but not delivering it.

Phenomenal Customer Service and Attention to Detail Tom took…read moresuch wonderful care of me and was able to get a parcel couriered when literally no one else could deliver in our requested window. They offered a tight turnaround and excellent communication all thew way through. Would recommend to anyone in Boston.

I do not recommend using Breakaway Courier Systems…read more I called them to book an important time-sensitive job. I gave them my credit card information and I sent in the paperwork via Federal Express overnight mail. The mailing contained a letter outlining the job details and cash that was necessary to pick up the documents I needed. (This was not to pay Breakaway for their services - it was the fee to obtain the docs from an outside organization.) Once they had the mailing they said they would do the job because they needed the money up front to pick up the docs. I requested that they call me when the job was complete (in my letter, as I was instructed to do, and I stated this over the phone.) It was getting late and I had not heard anything. I called to check on the status and was told the job was booked yesterday, the day I called, but nothing came in the mail. They said they share an address with an apartment complex next door so packages are delivered there on occasion. I would never have sent items to them (especially cash) if I knew there were a strange address situation. They looked for the package and could not find it and said this had to be an issue with FedEx. I reached out to FedEx who said it was delivered, just like my tracking stated. I was very stressed at this point because the pickup location the courier needed to go to closed in one hour. I called Breakaway back to see what we could do to get the job done. I expressed my concerns about the fact they share an address and also let them know I was frustrated that they weren't willing to work with me. The person I spoke with and I did get into a tiff about the situation in general. She said to "fix this with FedEx" and then proceeded to hang up. I was 100% intentionally hung up on. I called back hoping to get someone else, which I did. I asked if there was any way to get this job done. I was told it couldn't be done because the documents required a fee to be picked up and they needed that cash or check physically in their hands. They refused to advance the $50.00. I asked if they could charge my credit card, if I could overnight cash or check again (taking another risk with mailing, but I was desperate to get this done), if I could wire the funds, etc. I was willing to do anything in order to get the job done that day but they would not work with me. I physically couldn't go there because I am located in a state hundreds of miles away. The lack of effort and assistance was surprising because I had Breakaway do the same exact job for me a few months back in an emergency rush situation. They had no issue advancing the funds and picking up the docs. They just charged my credit card. The person I was working with put me on hold and when she came back she said the job was done earlier in the morning. I never received the phone call I was supposed to when the job was done and I never received a confirmation e-mail or credit card receipt. I also never received any apology for being told the wrong information, being hung up on, for the stress this caused, for the miscommunication, etc. A simply apology would have went a long way. What I did receive was bad attitude from the beginning and horrible customer service. I had two people at Breakaway telling me FedEx made a mistake and no one ever saw the package - when in fact that was the opposite of what happened. I had to call FedEx multiple times, reach out to other couriers, etc. It was a huge waste of time and caused unnecessary stress. I still have not received an e-mail with the credit card receipt and would rather not reach back out to this company for one. Hopefully it will arrive soon so I can avoid that.

FANTASTIC! From start to finish this was the easiest and most reliable moving experience I've ever…read morehad (and I've moved A LOT!). We scheduled two separate moves with Small Haul over the Sept 1-2 weekend in Boston which is notoriously one of the busiest times to move in the city. One the first day we had John and Gabriel and the second day was Jeremiah and Matt. Both crews were polite and efficient, arrived within the allotted time and called 10-minutes out from their arrival. They worked well together and moved our items quickly but carefully. I highly recommend Small Haul and will definitely call on them in the future!

Great initial experience, resulting in using them 2 more times. Unfortunately, the 4th experience…read morewas horrible... the crew brought too small a vehicle to move all of our belongings leaving us scrambling to personally move the remaining belongings ourselves.

I used Dolly to deliver a large Lowe's order and had one of the most unsafe and unacceptable…read moreservice experiences I've ever had. The assigned helper was verbally aggressive from the very first phone call--yelling, using profanity, and refusing to provide basic information needed for Lowe's to release my order. Because of his behavior, I contacted Dolly support and explicitly asked for him to be removed, stating I did not feel safe having him come to my home. Dolly told me the delivery would be reassigned. I received messages confirming this. Despite that, the same helper showed up at my house anyway. He arrived angry, continued yelling, called me names, accused me of lying about my order, complained about how little he was being paid, and said the job wasn't worth his time. He even stated he should steal my items rather than return them to the store. At that point I felt unsafe and asked him to leave. He drove away with my entire $800+ order still in his truck and did not return it to Lowe's. This wasn't just poor service--it was a complete breakdown of safety, communication, and accountability. Reassignments should actually mean reassignment, especially when a customer raises safety concerns. Dolly failed at that basic responsibility. I would strongly caution anyone--especially women--against using this service for home deliveries unless Dolly seriously improves its safety protocols and support follow-through.

Unbelievably unreliable. if you can avoid using them do it…read more We had scheduled Dolly to pick up a treadmill. Both times we were given a timeframe, sat around waiting only for no one to show and no notification about it.