Here's a company that has fallen badly.
I had a package the merchant scheduled for delivery on Wednesday. I got notice from Fed Ex that it was going to be delivered on Tuesday. But, I was away until Thursday. I put a vacation hold on to schedule it for Thursday and all looked good.
Tuesday I got a text notice that the delivery attempt had failed because no one was home. I called and was told that happens but that my hold was on for a Thursday delivery. Next their system showed attempted delivery at 5:22 AM on Wednesday but that no one answered the door. Unimpressed, I let that slide due to the previous day's phone call.
Thursday the tracking showed it was out for delivery by the end of the day. I waited all day. By 8PM there was nothing so I called. The agent said it got to the facility late and didn't make it to the delivery truck but that it would go out on Friday. That contradicted every previous communication from FedEx about it.
We'll see, but I can tell their tracking system needs a lot of work and even their agents can't tell what's going on. UPS can show me up to the minute where the truck is with my package.
FedEx has no provision for Feedback so I turned to Yelp to provide it. read more