Hubby & I stopped in to get supper after an afternoon of house shopping. We both ordered the $5.99 baked ziti with meat sauce. It was really good & the portion was decent. Our food came out steaming hot & the breadsticks were delicious. The service was friendly & welcoming. Our only complaint was that it was HOT inside as if the A/C was not working. Regardless, we would definitely return here. PS: Just before leaving, we bought a $5.99 baked ziti to take home to my son along with a chocolate chip cookie. He loved it! read more

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Haven't been to Fazol's in ages and decided to give it a whirl. It had been a long day and carryout sounded good to bring home for dinner. My order was basic - 2 - spaghetti with meat sauce and 1 chicken Alfredo . Server asked if 6 breadsticks were enough. Absolutely. Received the order, drove home. First thing I noticed was no breadsticks. They forgot those. Second it little sauce on the spaghetti. We ate primarily pasta. Not enough sauce to make it worth your while. Needless to say, won't be going back. "Hi, Olive Garden? I'd like to place an order for carryout...." read more

I think this place is ran down now they are out of a lot all the time and service just isnt the best. Not like it used to be to be. Tables dirty. read more

I don't recall the last time I had been to a Fazoli's before my visit the other day. The restaurant is a little rundown but the service was great and the food was pretty good. The price was pretty good and I will definitely give this place another try. read more

Food is great! Best place to eat in a budget, enough left overs for another meal! Alfredo sauce is amazing, 3 meat tortellini is fantastic! Bread sticks soooo fresh! Spent $40, fed 4 adults, and had enough food for 2 meals. Service is great, very pleasant people and atmosphere. 4 hour from home, I will be going back! Best food out of the 10 states I traveled in 10 days! read more

This was the worst service I have had in years! She threw my child's plate at him. Terrible serve do not recommend. read more

Fazoli's - Awful - Italian Near Me - Richmond, Indiana

Fazoli's has always been one of my favorites. They have such good Italian food. It is as good as Olive Garden. Today, I had the Classic Sampler with Fettuccine Alfredo, Spaghetti and Meatballs, and Lasagna, and Diet Pepsi. Always very good and always well prepared. I definitely will come back. The only complaint I have is that they once had Eggplant Parmesan, but then they took it away, only having it for a limited time. I wish they would have it on a regular basis. read more

Fazoli's - Come on up and place an order! Everything on the menu is up there! - Italian Near Me - Richmond, Indiana

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A fairly random stop on the way home, Fazoli's is one of Sweetie's favorites and I can usually find something satisfying there. This one is along a busy retail stretch, as they all are, though the strip mall it is in front of is kinda run down. From the moment we walked in, until they told us "have a great day!" as we went out the door, service was exceptional. Helpful, friendly, efficient, with a sense of humor. Sweetie had her usual chicken and broccoli fettucine; I had the "new ultimate spaghetti." It was pretty good, with sausage, bacon, meatballs, and mushrooms. They brought around more fresh breadsticks several times. The place was clean, and pretty big for a Fazoli's. It's not usually my first choice, but it's pretty good, Sweetie likes it, and this one in particular was a standout. read more

Fazoli's - Ultimate spaghetti - Italian Near Me - Richmond, Indiana

Very fast food was hot and Nichole was friendly and very helpful doesn't get any better than that

Always good food and friendly service at this Fazoli's. They really treat you like family. Have been coming here for many years and have never gotten a bad meal. Try the Lunch Special. read more

I had an online order that was placed at 6:30. At 7:30 they hadn't even started making one of my items. Around 10 people left in the time I was in there. I will NEVER get Fazoli's from this restaurant again. (regardless of how good the breadsticks are) read more

Excellent food. Terrible service. Lately, everyone is under staffed. The food makes up for the staffing deficiency. The kiosk ordering interface is horrible. Avoid that. read more

I was on a cross country trip and recently discovered the fast, cheap and easy dinner option of Fazoli's. I stopped by for one last meal before I headed into non-Fazoli's territory. Like the previous meal, you order and pay for your meal up front. Less than $12 will get you a full meal that includes a large drink, salad, breadsticks and the rather generous portion of whatever pasta you pick. Again, decent service and very reasonable. read more

They have either burnt their breadsticks or changed the recipe. They are too salty and crunchy. The chicken Alfredo had broasted chicken in it that was over done. All in all it has changed drastically since I was here a few months ago. I will not be back. read more

Decent place, good food, nice spaghetti, and good breaksticks, I like the (2008-June 2013) era a lot, it was my childhood.

A lot of employees must have called out this evening because the service was terribly slow. Placed our order at 7:01pm and food finally made it to the table at 7:40pm. That was for a bowl of spaghetti and pizza as well as a small portion of ziti. With the obvious lack of employees the tables were in horrible shape and not busted, and lots of disgruntled customers waiting forever for their food. Shame cause we really love fazolis and do not have this where we live. read more

Employees are great! The hour wait for food that was ordered online ahead of time wasnt. Then had to go back in to get something they left out of the order. And, waited more. But, my extra waited item was given to someone who waited half hour. I got nothing for waiting over an hour. Restaurant is in need of a remodel. read more

Fazoli's is one of my favorite chains on a road trip, and this one was conveniently not too far off of I-70. This one, unfortunately, does not quite meet the standards of others. It was really hard to find a clean table, and the structure was confusing. Additionally, while all Fazoli's provide unlimited free breadsticks, this one only gives you one with your meal and then you have to stand in line at the cash register again to ask for more. Otherwise, the entrees were fairly consistent. I always order the ravioli with half alfredo and half marinara sauce, and it was pretty normal. All in all, fine for a quick stop on a road trip but not up to the chain's usual standards. read more

Breadsticks were not warm when we went and the service was not friendly. The staff had a hard time keeping up with the tables and making sure the place was clean. Got a good meal for what we paid, but it was nothing special. Will not be going back, would rather drive down the highway and find a better Fazoli's in another town. read more

I would really kill for a closer Fazoli's to Chicago, than having the closest ones being in either Kenosha or Valparaiso. *sigh* Especially since I believe they'd absolutely make a great killing, and fill an unserved niche, if they ever were to expand into Chicagoland. Wishing aside, it was a nice treat being able to stuff myself with some fast-food Italian a few vacations back, when I was in town. Got some pasta and garlic bread(latter came along with my meal), and didn't disappoint. Decent speed in the drive-thru lane(even if not the fastest around), and friendly service. What's not to like about that? read more

I do like their food, from what I've tried. I normally get the submarino, the original. It's got banana peppers and I'm.a sucker for banana peppers. When we go as a family, the hubs and I get meals and the Little eats the cheese pizza slices that come with the meals. It's a lot of food! While suhe does like the pizza, personally I don't think its all that tasty; kinda rubbery and bland. The breadsticks are divine and the penne romano is good! Don't plan on a quick in and out meal, though. I realize it takes some time to prepare the food, and I appreciate that. I'm good with that. But the last few times we've been... Oh my goodness! The ordering process took longer than it did to eat! Drive through always takes forever, but I'll chuck that up to food preparation. Prices are ok... Not cheap and probably a little higher than what you'd expect for a counter service type joint. The folks are sometimes friendly (a gal named Brooke is awesome) but sometimes some of them are a little grumpy. All in all, I do like Fazoli's because it's different... and I'll go if I'm sure I've got plenty of time. read more

I'd never heard of this place until I met my husband, who used to work at this location. We live in CA so when he went on pre-deployment leave, we came here so he could have me try his beloved baked spaghetti that he raved so much about. Who knew something as simpe as spaghetti baked with mozarella cheese could be so good? Also, his grandfather, who is a weekly customer, always orders the breadsticks double toasted, which I think makes them taste better. We definitely hit this spot up everytime we go visit his family in Richmond. Took off one star cuz... well.. its fast food Italian. Its good, but not amazing lol. read more

I can appreciate when a restaurant goes through the efforts of attempting to class up their establishment, but come on, this is fast food. If you want to class yourselves up you might as well come to my table and take my order. And what is it with this location and there never being any ice in the drink machines? I feel like I spend 10 minutes putting ice in my cup every time I'm here. read more

Terrible service. Took me 35 minutes to get my food and didn't even get my breadsticks until my food came. Asked for more and still haven't got them. Bathroom floors are super sticky. Dining area is also super dark read more

Everything was great. The price and food were fantastic. The service was really fast.

If you haven't been to this Fazoli's in a while, you'll notice they've changed it up a bit. They painted the interior to make it a little brighter and instead of serving their food in to-go containers, it's now offered in big white ceramic bowls with real live silverware. It's a small change, but it does class up the joint slightly. The food is still averagely good... and the breadsticks are just as soaked with grease as ever (just as we like them!). My biggest gripe about this place is that it seems to be a magnet for huge groups of very loud children ranging from 4 to 14. read more

We recently ate at Fazoli's in Richmond Indiana. We arrived at around 9pm and was treated to the rudest service by the cashier. After pointing out a mistake that was made with our order she proceeded to slam our cups on the counter and speak very disrespectful to us. Our 11 year old granddaughter commented that she didn't think the person was very nice. I asked to speak with the manager and got the same attitude from the manager. We will not be returning. read more

the food was hot and tasty. there was plenty of room for our group of 9 (included 4 children). everyone had a good time. had supper then went to amc theater right behind it. so why not 5 stars?.... that would be the person who took our order. she almost caused an even lower rating. my son always gets the fazoli pizza with sausage. which we have seen at other locations can be more complex than needed to enter in the register... but this server just said "i dont know how to do that" with a very rude tone and insisted i change my order until i asked for her to ask someone how to enter it. she did and we got our food quickly. and the staff made sure we had plenty of breadsticks through out the meal read more

Of the Fazoli's locations I have ate at this is one of the better ones. I usually order a classic sampler. Sometimes my food is not quite as hot as it should be. But overall I am satisfied with my meals. Price is fine for what it is and in the realm of fast food its hard to beat. Some locations I have been to bring around extra bread sticks and some you have to go ask for more. This location brings them around fairly frequently which gives it higher marks in my opinion. This is not a fault of the restaurant by any means but many times when I go there are tribes of unruly or loud children. So if you have low tolerance for kids I might scope the place out and maybe order to go. read more

The restaurant was looking like a food fight had just happened. The manager was standing behind the counter picking her teeth as she ate. Finally received our food, no spaghetti sauce on the noodles. Took 40 minutes to get a side salad......bathrooms were dirty. read more

This place used to be amazing but now they care more about speed than quality. The only things I like here now are the breadsticks. Everything else is food poisoning in a dish read more

Service was slow. Server gave pizza to other group of people the rest of family was done eating before I got my pizza. A large swim team came in to have a rewards party and my table happened to be right in the middle of it and my family had to finish our dinner as they were announcing awards around us. Then towards the end of dinner they tried to give us somebody else's food. read more

I love to eat here. As far as fast food goes you cannot beat it. It's quick and easy and it's nice to have an Italian fast food option. The kids like it so it's a win- win for everyone. All the free breadsticks you want and they are delicious-fresh, hot and with lots of garlic. The bathrooms need remodeled, but the dining area is nice enough. read more