Our recent visit to Fazoli's was very much a huge disappointment. My Wife and I both ordered combos with a slice of Pizza. My main dish, and our two slices of Pizza were hand carried to our table, as opposed to coming out on a tray, as such, we were not offered fresh ground Parmesan cheese. We were also missing my Wife's main dish. I waited, thinking the employee would go back and get the rest of our order, but that did not happen. I eventually went up and asked about it and was told "I will bring it right out". Waited some, still nothing. Another employee walked by so I asked him about our missing food and he said he would go check. He came back and stated it had gotten "messed up" and they were making another one, I asked how long it would take as I was already pretty much done with my food, he stated "about 5 min" I eventually got tired of waiting and went up to request they make my order to go. Pink haired gal in the kitchen, Manager I think, asked me if I was the one waiting for the (whatever it was my Wife ordered" and I replied yes but I would like it to go since I am done eating. She told me the to go containers were out front and I told her I wanted one of the black plastic to go containers to which she replied "we don't give those out". I told her had all of our food came out when it was supposed to and we were taking leftovers home that would be fine, but at this point, this is a to go order. She gave me the container and sarcastically said "have a nice day" Also, my Wife's dish was in a foil container as opposed to being on a plate like it should have been. This is not an unusual experience at this location. I find customer service, and organization lacking almost every time we visit. Won't be a problem in the future however, unless this location gets ALL new management and gets their act together, I wont be back. read more