Awful tech support. They ignore you, make you wait a long time. Lie to you and when they finally call you it's a sales call, not a tech support call. Pay a little more and go with another company. read more

These guys are the pits. The deserve a negative 10 as their rating. They are expensive, their support is total inept, but what's really the real issue here is their product. Their basic hosting is something out of 1995. The MySQL database does NOT support InnoDB !!! They do not allow remote DB access - so you're basically screwed. Email relay is questionable - emails have gone missing. The IP address they publish is wrong (apparently they migrated the site to another IP without informing us), When you contact their tech support - they just want to up-sell you to their VPS product. stay away from these guys - their support is terrible, their product is terrible, just bloody awful. read more

So far FatCow has delivered on a horrible customer support experience. On one of my accounts we have been unable to send email since Friday. It is now Sunday afternoon and still no resolution. I was told several times by chat reps as well as on the phone that the issue would be resolved in 2-4 hours. Well it has been over 24 hours and the only response I received from a support person is to send a message header. REALLY! They can log-in to my accounts and do the same thing. They have seen that email is not sending. So I sent the header early this morning, and still no response. FatCow is a FAT disappointment. Not a recommended hosting company by any stretch. I am using Host Metro http://goo.gl/4cY3d with good results and they use a standard CPANEL interface so if you need to move to or from another host. you can move. read more

These guys are TERRIBLE. I would stay away from them. They are completely dishonest - they'll sell you something, find some technicality to underdeliver on their promise, and then make you go through several layers of support hell until you give up. I would stay away. read more

Avoid them like the plague. Scam. They will lure you in with super cheap hosting, then jack up the prices on everything. My web hosting for last year was $10. They just renewed my plan, but this year the hosting is $160!!! Currently trying to get a refund. These guys are clowns. CS is non-existent. read more

I wasn't happy with them initially, because my control options were limited. That was more my fault than theirs. Then I was content, though I knew I'd move my sites after my term ended. Recently, they disabled my sites without notifying me. There was a support ticket in my account, but it had zero information. I had to contact their chat, which gave details after a 20 minute wait "on hold." I'm not a novice. The issue related to my account being disabled was not an issue. It was simply them running a random scan and then, without using much common sense, saying, "well, gee, let's shut it down." Had they contacted me in a real way, I would have fixed it in 2 minutes. Instead, my sites were down for half a day, until I moved my sites somewhere else. They re-enabled after my sites were already moved. read more

I'm baffled at the level of reviews here. I've been a satisfied customer of Fatcow's webhosting service for many years now, with only positive results. And their services have only gotten better. I'd be willing to wonder about the legitimacy of many of these reviews because of their negativity. Just sayin'. read more

Less than one star is that possible ? they used to have Decent customer service. But the past year or so has deteriorated. All of your phone calls are accepted at a a call center then you are told to fill out a "ticket" for online help from India. Be prepared to wait , be prepared for stupid and irrelevant responses , be prepared for nothing to happen and zero help. Time to move on read more

Complete Scam. Do not look at reviews on Cnet or other websites about their false advertising of unlimited diskspace and unlimited bandwidth. It is *NOT TRUE* Today they suspended our website because content went over 20GB in total disk usage!!. We do animations and such and our files are larger than normal - but they refuse to budge. Had us delete data before they reinstated the account. Have fought with supervisors, customer service etc. All of them cannot point to me a single doc or fine print that says they have 20 GB limit. It says normal usage - whatever that means to them in the fine print. They dont have the guts to put up a number on allowed disk usage on their website. They are very close to fraud when they say unlimited and then shut your account down. There are better options out there.. read more

Customer of 5 years they destroyed my website in a matter of days!! Blog, everything gone. Hour long wait to get to someone across the seas who knows nothing and cannot give any information about the problem. Steadily getting worse day by day. I liked their concept originally and ease although some features needed improvement. 5 "support tickets" later and I'm down to one page barely functional. People trying to sign up for my courses online. I think I'll have to sue for damages/profits lost. What a waste of time, money, energy. 5 years without problems is worth nothing if they can destroy a whole website that it took years to create and not even have any one to answer your questions . read more

Stay away! I am going to review their customer service. I've been their customer for 4 or more years. Not sure how that happened (probably my mistake), but my domain was set to manual renewal. I realized that when my email account stopped working, it was the date of expiration. When i found out, I renewed the domain right away, went through the whole check out process and received the message saying the domain will be active in 24-48 hours. Since i needed to access my emails i contacted FatCow online support when their support rep told me that i actually need to pay extra $160 to make them to activate my domain again. When I was not happy about it, because there was nothing about it while renewing the domain, they started developing me and telling me there is nothing they can do and it is my fault and i should pay attention to such things, basically they don't care. I have a feeling that FatCow is one of those companies, that are just waiting for customer to make some kind of mistake so they can charge them for whatever fees they make up. Even though I supposed to monitor my domain renewals, I still think it is unfair that i was actually able to go through the renewal process and only found out that they want extra money after visiting their customer "support" department. I will never pay for any service to them again and I will recommend everyone to stay away. read more

UPDATE: After posting this review, Fatcow contacted me and offered a full credit for the previous charges. On the one hand this was nice and generous, and I am grateful for this. Still the problem remains that they charge for privacy fees for domains that have been cancelled. Also, they gave this to me in the form of a credit, not a refund for charges that never should have occurred in the first place (I guess partly in an effort to keep me to hand around longer, and also to not have to fork over the cash--both of which I understand). Again, I do appreciate that they found a way to do that much for me, so Fatcow moves from 1 to 3. ------------------------ I have used them for many years, and it was OK. But then I found out that I have been charged for privacy fees for three 3 domains. They say it is a separate product that needed to be cancelled separately. Could their systems not notice that they were charging me for a product that I didn't need or use? What were they protecting? Nothing! Could they not notify me? They have proven to me that they have lousy customer care at best, and are rip-off artists at worst. I am moving my other domains from them ASAP. read more

I agree with you Wade S. We have two websites with FatCow; one is a commerce site that we've had since 2009 and the other is an internet radio station! They both run perfectly smoothly, as do all the email accounts connected to them. As far as FatCow support, they have been incredibly helpful with any questions we've ever had. Don't use Live Chat or even support tickets; CALL them. You will without fail get someone friendly, knowledgeable, patient...and very easy to understand, if you get my drift. If they can keep an internet radio station cranking 24/7, it doesn't get much better than that. read more

Stay away from these guys -- they are thieves! I used them for about a year as a web host, and then tried to close my account 3 years ago. I found a much better web host so tried to escape their clutches. I just discovered that they fraudulently removed $168 dollars from my banking account just days ago. I am working with my bank to file fraud charges. I am not sure how they got their hands on my debit card -- as I don't recall giving it to them. I recall I only paid them by check. But some how they have gotten into my bank account without my permission and taken money. This is after repeatedly informing them through emails that I wanted my account closed because I no longer used their services (which are mediocre at best anyway). Stay away and whatever you do don't give them any financial information because they will use it to steal money years after you've stopped using their 'services'. read more

I was buying a domain under a promo (http://www.fatcow.com/fatcow/lp/30-cents.bml) and when i purches a domain witch was suppose to be 30 cents they charged me 17 dollars and that's even with all the extras unclicked and they refused to refund or pay back the differnece read more

Wanted to add SSL to my site, hosted at FatCow. Worst experience ever. I already have my SSL certificate, purchased through Comodo, but FatCow only allows certificates that are purchased through them. Unbelievable. I've never had that problem with any other hosting company, and I've used a few in my time. read more

Review for Fatcow domain They refused to cancel my account. They requested tons of personal information about me which I gave on the phone but she refused to cancel my account. She asked me to send many government issued documents containing personal information to her by email at ownership@fatcow-inc.com. It is scary. She refused to cancel my account without all the government issued documents she is requesting from me. How can I cancel my account with FATCOW domain? When I called them on the phone, they said they are located in Manila, Phillipines. read more

Horrible experience! All my websites are down for a week. FatCow sent me email at midnight "We have received the complaint from the third party that a large amount of spam registrations being generated through the website" (I had JUST 12 registrations on website for last week) and 5 hours after that they did blocking of my account. I had 5 websites on my account and they blocked all of them without real reason. I had contact support multiple times. This is worst and extremely unhelpful support in my life. They have no qualification for this industry. They have no answers for any questions. They can only make ticket for you but nobody will take care about your ticket. I had a lot of experience with multiple hosting companies since 1998 and this is worst case in my life. read more

I've been with FatCow for 2 years - I signed up with them for both hosting and domain name. At first things were great. I never had issues. Slowly my website went down and down and down so I moved hosts but kept my domain through them. This past August (2015) my domain was up for renewal. I hadn't been on my blog much so I wasn't aware and never received any emails. When I went to my blog this past week, I found a "for sale" landing page. After some calling and emails, it turns out my domain had expired and FatCow showed it as being renewed for a year through WhoIs. Turns out, they actually want $160 to bring my domain back from "redemption" status. They can't give me a time frame as to when my domain will be out of redemption either, just a vague time frame that doesn't match the information on their website. Stay away! read more

I have had several websites with these people and they used to be fine. They're not any more though. After lost of troubles, I have moved two of my websites to another organization. Here are some of the problems I've had: - Support is not what they claim. There has always been a very long delay to the so called "live" chat and the "technical" support is actually not very technical - first level support don't know very much. - Support tickets are frequently not answered. This included queries such as "why is the Fatcow server down?" - They still charge your credit card after you cancel your account! After cancelling and setting my account NOT to autorenew (and receiving email confirmation from Fatcow that they are set NOT to autorenew), I find that my credit card has been charged. Trying to contact them is proving very, very difficult. - A website which we still have with Fatcow has been down all day. There has been NO response to the support ticket trying to find out what is going on. This is not the first time. I don't give one star reviews unless the company's behaviour is close to fraudulent. I think the difference between what this company promises and what it provides fulfils that criteria. Save yourself stress (and unauthorised debits) and stay away from Fatcow. read more

We closed our account over a year ago because of terrible service from Fat Cow, yet they charged our credit card for $300 this weekend -- we no longer even have a user name, let alone web hosting from them. We complained about this two days ago and have heard nothing. *Please* do not give this company your credit card information! As far as I can see, they completely abuse it. I have no faith that they'll be refunding us any time soon. We're looking at next steps. read more

This company is terrible. My advice, just don't use them. Their automatic renewal service is all about them. To give you an idea of my woes.... I canceled back in Sep 2016. I finally received my refund in full, 3/25/2017. This is after I recruited the assistance of my bank and the BBB. This company is corrupt, doesn't care about customer service. I had a cancellation letter absolving me of all cost and they still didn't want to issue me a refund. If they did, it was in pieces. In one instance, they said renewals are nonrefundable. I would never recommend them. read more

Stay Away. Just got off chat with Vimal V. He was professional but couldn't help. I cancelled both my domain renewal and my hosting service. Got an email confirmation and was reflected at Billing Central. Even after they confirmed everything they still billed me $172. So I Google them and they do this all the time. When I asked for refund Vimal said he would put a ticket in but he knew that only a portion would be refunded and not the whole thing. I explained I have the email confirmation and I have the billing screenshots as proof and he explained they wouldn't refund the domain renewal because it had already gone through. I explained I had a copy of the email and screen shots saying it wouldn't. Didn't matter. Google this company before you do business with them. See the attached ScreenShots. Stay Away. read more

FatCow - Both my Account and my Domain was not to be renewed or charged. - Web Design Near Me - Burlington, Massachusetts

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Very disturbing, bad, expensive experience with FatCow. They forced an unauthorized renewal of a domain name, billed it to a credit card I had taken OFF the file, would not refund a cent or do anything at all. When I said I would file a complaint with Visa about the unauthorized charge, the rep actually laughed and said "oh, sorry to hear you're going to complain to Visa", and that was IT! Then I moved the domain to another provider but FatCow would not cooperate with terminating the account, even after the transfer was done. They continued to send harassing emails "confirming" additional orders for more services that I hadn't placed & trying to bill me. After 6-7 hours on the phone with 4 different CS reps (starting over from scratch each time since of course they can't communicate between themselves), I finally got a confirmation the account is cancelled, which I hope sticks this time. What a frustrating waste of time and money. I don't know if there are rules governing these big providers' conduct, but there sure needs to be. read more

I used Fatcow for web hosting for a while but recently, I had cancelled my service for websites several times and they still sent me notifications that I needed to cancel even though i had "auto renew" turned off and "do not renew my account" turned on. They charged me even though I cancelled. I called and waited about a half hour for an actual human to answer the phone. I finally got them to refund my money and when it went into my account it was for less than they had originally charged me. I called back and she said she needed to check with the billing department and that it was "because of currency differences" when they are based in the US. I asked why would you take out one sum and refund for less and she said she needs to check with billing about that. Like who wouldn't think to ask that using common sense?! Finally she came back and said that they must have miscalculated. If you do a reverse transaction, it automatically transfers the same amount. Is this something that Fatcow has been doing consistently to make more money? I wouldn't put it past them. I had to completely remove my credit cards from their service to make sure I don't get charged again. I cancelled my account and will NEVER use them again and i DEFINITELY don't recommend them to anyone. read more

My husband and I have used Fat Cow to host our small business websites and email for about 10 years. The last 2 years we have had odd charges. Our sites and email have been sporadically offline. We have received totally different answers each time we talk to service. We are changing to GoDaddy. Of course they will not refund our money despite no service for weeks. Anyone in business this has drastic effects on our business. I don't recommend anyone sign up with them or continue their business. read more

Fatcow has become one of the worst hosting companies to host your website with. Also the support is the slowest at responding to issues. The affiliate program is a joke and the do not pay. I have hosted over 20 sites with them and they have missed 5 payouts in the last 6 months. read more

Yet another 1-star review for FatCow...what else is new, right? I am shocked by how inept they are. First, everything these people are saying about the service & performance is accurate. But I'm here to talk about the ransom and hostage situation they perform when you try to get your refund from them. I cancelled my hosting account. It took me forever, but they finally agreed to refund 1 yr of my unused hosting since I paid for a 2-yr plan and cancelled after 1 yr. Well I get an email from them confirming my refund has been processed. I wait 5 days, 10 days, it's nowhere. I just got off the phone with them, speaking to multiple people for almost an hour. Basically, they sent the refund (SUPPOSEDLY) to an old card that I had that must have been expired. They told me many times "they did their part" by issuing the refund. I have no proof of the refund, and no way to confirm they did. They gave me the last 4 digits of a card that I don't know what it is. Mind you, nobody ever asked me to CONFIRM my card info they were refunding it to. Instead, they claim they issue a refund, I don't get it, they claim they sent it to a card (which is not active so no idea they can actually claim that), and I don't have my money. This company is a complete sham. They don't even let you speak to a supervisor or billing specialist who is the one telling me they can;t do it. It's simple...reverse the supposed credit, I give you the correct CC#, and do it. I can't imagine how many people they take like this day in and day out. read more

These guys re-billed me and basically said since you didn't notice for 3 months, "your credit card company won't refund you and so we don't have to, thanks!" They rebilled me from a cheap $8 account to a yearly $119 subscription, if I don't need the service, why can't you just refund me? PURE SCAMMERS! ALL SALES IS OUTSOURCED TO INDIA! read more

The worst webhosting service in the market. they should call it Fat Lie instead of Fat Cow. They own Ipage which is as bad. They should call it I pay instead. These guys will never help you in anything. The minute you buy the service you are on your own. chatting with them is useless. Try to return the service, they will not do it without charging you a penalty so the advertising money back-guarantee is not true. You get what you pay for, yes it is cheaper but they offer much less than any other company, at least this is my experience with them. I say avoid them. read more

This company provides the worst customer service of any hosting company I have used in the past 20 years. They made several mistakes and refused to take ownership of those mistakes, nor would they assist me in making it right. On par with the other complaints on Yelp. My advice don't use FatCow. read more

My company subcontracted work to FatCow and sorely regret it. Their PR on the web is NOT indicative of their service. Not only do they not really know how to design a site, they do not provide anything that resembles service to their customers. The latest gaffe is that they cannot even fix an SSL certificate technical issue for TWO WEEKS! How can a web hosting company with web design say they can produce an e-commerce site with such inept support. DO NOT hire FatCow if you want a reliable web partner. I recommend Jedow Interactive in New Hampshire. read more

Similar to other folks, I've had problems stopping them from renewing services. I now have to call my bank, stop charges, and maybe...I don't know..call the Better Business Bureau? I really don't know what I'm going to do next, but I have been really surprised and disappointed in this company. read more

Within 48 hours of purchasing a domain and web hosting from FatCow for my at-home business, I was getting emails and text messages about setting up a website, creating a logo, marketing my business, etc. Even though I bought privacy protection to prevent this kind of invasion of my privacy, FatCow obviously thought it was okay to sell my contact information as quickly as they could. I'll be changing to a different webhost and registrar as quickly as I can. read more

I have been using Fat Cow for about 5 years. I use them for Domains and Emails. In my many years of experience using customer services from all sorts of industry's, including the tech industry, I find FatCow to have one of the best. Most of the time the tech and customer service people have been very knowledgeable and helpful. They are very easy to talk to... they are human and not structured with scripts like a lot of customer service departments out in the world. I also appreciate that they are in America instead of outsourced. read more

I've been with Fat Cow for over 4 years. Finally left them for greener pastures. The customer service as always been terrible, but I floated along. Don't buy an extra supplement to your website and expect to cancel it easily. I spent over an hour on live chat trying to cancel open simple service and got a run around. Also if you are on auto renew and decide to cancel your web hosting 8 days after it renews, expect to be charged for the next 11 months. You are stuck with the years service. They say they will prorate your account, but good luck getting a hold of customer service agent and the online support only runs circles around you. My advice they are great fro domain registration but web hosting is under par for novice and average web builders. read more

They were okay for a few years but I've caught them a number of times now double billing and not restoring the credit after catching them. THey also offer backup and restore but if you don't pay for the malware set up you will find that your backups are also infected requiring you to pay to clean it before you can get it back up. Then, if you purchase a single month to clean it you will find them billing you every month after and for some reason it is almost impossible to get them to stop it and the credits they promise never materialize. Thye are owned by Blue Host I believe and once I moved to a host outside blue host i really saw my load speeds increase. I would not recommend Fatcow. read more

Just horrible. Live chat tried to scam me, quoting $16.99 for registration, then later offering $2.99, saying it was a mistake, total BS. Hours on the phone trying to reach tech support, anybody. I give up. Changing my web host. Avoid. read more

I would absolutely never recommend this company. I had service with them for a few years and consider them an absolute scam, taking money and delivering nothing in return. Their customer service continually lied and misled me, having me sign up for 3 years of service and then the following year, pretending as tho I never paid a cent. Absolutely stay away from this company unless you like getting ripped off. read more

Have been a long time client but they have just lost me; nickel and dining me and keeping me wait for 4 hours to configure a simple email setting. They have lost a long time client. read more