Terrible customer service. On Cinco de Mayo (May 5th) we were given coupons from the Walkley location that we were told would be honoured until the end of May, despite the April 30th expiration marked on said coupons.
We used them one of these coupons two weeks later at the Walkley location with no issues. However, on May 29th we tried to use a coupon at this Greenbank location only to be told they would not accept it as they were expired. We explained to the girl at the counter that we realise that, but as part of the Cinco de Mayo promotion, we were given these coupons and were told they would be honoured at all locations until the end of May. She insisted several times they were expired - her English was not good, so we explained what happened several times - then she insisted that we were not given the coupons at the beginning of May because Cinco de Mayo is the 6th of April (duh). She then took off to the back of the restaurant - after 5 minutes I could see her pacing in the kitchen on a cell phone. Another 10 minutes passed and she said the coupon is expired. I took the coupon back from her hand and said we'd use it elsewhere - she said "good".
We go to this location on a regular basis and never had an issue. I won't go back here again after this. If I had made a mistake or if she had been polite, things would be different, but her rudeness and her lies, which also were her way of calling us liars is terrible.
I have noticed that every time this location gets a bad review anywhere, within an hour, someone, likely the owner, posts a 5 star review - start your clocks.... read more