My company had a very disappointing experience. Employer met with Josh, the sales person, and discussed his design wishes for his truck lettering & new logo in great detail. The boss asked Josh for several different designs and told him money was not object, "wow me", he said, and paid them $150.00 down. Every time you request a change of the proof after the first 2, they charge $15.00. Now the fun starts...
The proof came back looking like a small magnetic sign on both sides and on the tailgate, just what we were trying to get away from! It looked just like the jpg picture we sent to them originally. We requested a black phone number with yellow outline, company colors. Sure, no problem! Josh said. The proof came back with white outline, not yellow as requested.
Our emailed reply:
I thought it would save us all a lot of time if I just did a mock up of what Jerry and I would like to see on the truck. Attached are pictures of what we want for the side and the tailgate. As you can see, we want the logo to look like our logo, with white on the inside background but not the outside. END
So I created pictures of what we wanted, so they would know exactly what the boss requested. Sent those pictures to Josh with a long, detailed explanation. Our logo has a white center with lettering, and they removed the white and changed our logo. Leave our logo alone, I said, and just cut the white away from the outside. Make the signs as large as possible, move them and see how they fit.
The emails back and forth, and creating the pictures to give them an idea of what we wanted, took up hours of our time.
Our email:
I have once again attached the designs of what we are looking for, tailgate and sides.
We don't care if customers can read the phone number on the tailgate when they drive by, and we don't want the logo stripped of the white color that makes it our logo - I did tell you in my other email that we wanted the logo left alone.
I have seen other vehicles with the lettering on the handles, vehicle logos, etc. You cannot do that for us, make it as large as we want? If that is considered a vehicle "wrap" instead of a decal, then perhaps you could provide the details on that.
Please let me know if your company is able to provide these designs the way they have been submitted to you. END
Josh kept telling me why the signs couldn't be as large as the mockups I sent, but that is not what we asked for!
Their email:
I attached a second proof of the tailgate of the truck mocked up a bit different. The original logo has a website that you won't be able to see especially if you're driving down the road. I mocked it up with a smaller logo and made the phone number big so that you would be able to see it from afar. As stated above, contact the sales rep to give suggestions. END
After many emails and days of frustrating exchanges back and forth, we cancelled the order and asked for a refund, telling them to let their conscience be their guide. They kept 25% of the original charge for both doors and tailgate of the truck.
Josh was very nice throughout, but he just did not understand what we wanted, which was our unadulterated logo as big as it would fit on the doors and the tailgate. Sounds pretty simple to me, but they thought it was OK to change our logo even after we asked them not to! They did work on it and submit a few proofs of stuff we didn't ask for, but they wasted our time and money. read more
