Everything was great early on. I provided a workflow document of my needs and requirements that was…read morediscussed often using the basecamp project management app. I was told sure no problem. I was never told we cant do that. When things became challenging and I started getting blacklisted I asked for a copy of the correspondence and was told they didn't have it anymore. Less than a year later I did take my files and found someone who actually helps my business. A simple website, sure they can do that. However, beware if you have something that is challenging and requires integration and workflow. When the challenges come, they will offer to give you your files (not your money) and boot you out the door vs trying to work with you to make it work as you were promised it would and accepting ownership for their faults. At one point they were testing an error and had to charge their cc to test it, I believe it was for less than 5$. I was asked to refund them, I laughed and did so. Their website states they work to help your business grow, not the experience I had. Also make backup copies of all your correspondence. Another fault is they will nickel and dime you to death and never admit any fault. At one point the owner Dave asked me to prove a product was on my site as it wasn't working and I needed support....I sent him a link to it, never heard any apologies or sorry I missed it, everything was my fault. Terrible experience. They have a built in charge in case they underestimate the work, I knew my site was complicated and gladly paid it thinking I was going to have this great site I had asked for, it was worth it, right? Or so I thought. We went live and it was a nightmare. Nothing had been tested before go live, my customers were sending me terrible emails, I lost sales, a guest couldn't buy a product without setting up an account on the site... People were trying to buy products and they couldn't. People renewing subscriptions could not. At one point the poor girl at Back40 felt bad and started working as my secretary manually helping my customers check out, she was great! I have no issues with the support staff. My issues were with sales and the owner. They do have high turnover or at least they did at the time. Probably part of my issue. So I invested about 12k$ with Back40 overall and left after bringing a lawyer into our correspondence when Dave said he was cutting off my business. Afterall I had no proof since they wouldn't give me access to the development files. In less than a year after developing a new site with Back40 I am developing a new site again. They oversold their capabilities, never admitted any fault and I am sure the response will be more of the same.

We have worked with Back40 for many years now... they designed our original website several years…read moreago and redesigned it more recently as our business evolved and technology advanced (facebook, etc). In both cases, they actually listened to our needs and desires, both esthetically and functionally...FROM ACROSS THE COUNTRY! We are based in Southern California and they were able to design a site geared for our customer; the surfer and our product; the surfboard! Whenever we (Stamps Surfboards) contact them, they are super responsive. They are very creative and professional and they have the experience needed to get the job done right... Their hosting is awesome too!

SBH is an amazing company! I spoke with the owner and told her everything I envisioned for my…read morewebsite and she delivered over and above my expectations! She was very professional, polite, nice and very easy to work with. Apparently this company does more than just websites too! They do advertising, video, audio, and so much more! Talk about your one stop business shop! I can't wait for them to do some ads for me and some customer swag I can hand out! I definitely see our business going back to SBH over and over for all of our business needs in the future!

I love how my business cards turned out and I get so many compliments on them! But its just not the…read moreproduct its the amazing service I received. So nice and helpful and very professional atmosphere!! I have been telling everyone about this amazing company!!

I had a very bad experience with this company. We met and discussed the needs and they said they…read moreunderstood and then all I got was the run around. I even offered $5000 up front to get them to show me mockups and progress by the middle of may. Middle may came and went with no progress and when I prodded them I finally got some quick mockups. Since then nothing new and when I asked again I was told they wouldn't move ahead without a contract. I said ok and over a week later received a vague contract to which I agreed to and was told we could meet the next day. Next day no meeting. I prodded again and finally got a call back to tell me they don't want to move ahead. So I paid $5000 for a few hasty mockups and a little 3d work. These guys came in initially with an offer of $16,000 to do the site and I told them that it would definitely be much higher than that. I had $50,000 budgeted for development of the site. I have been jacked around since Februrary on this, time that I could spent fixing my existing site and looking for other developers. I am not happy. This is a terrible result and the bottom line is that anyone who thinks that they deserve 5k for the work done so far is not honorable in the least. I flipped a coin and lost and the irony is that I got a message from Rick saying that they were scared I could "take them to the cleaners" without a contract. Well, he was right, without a contract I am the one who got hosed. Edit: I have asked them to refund me $3000 and they insist that they provided 5k worth of work and that delays were my fault. This is completely wrong and I will be going to court to prove it. Be very very very careful with this company. For simple websites they may be ok but for anything with some complication you may get told they can do it and then be put on ice.

I have been SO pleased working with Rick for management of a few sites I own. He is great at…read morecommunication, always knows how to fix the problem, and is reliable and trustworthy. I know from experience how difficult it can be to hand over your online assets to someone and know that it's in the right hands. I made a great decision choosing to work with Rick and I wish I had done it sooner!

Rip-off company - watch out…read more Stay away from the owner, David Lason. I've been involved with interactive software for 15 years. We had extra work and farmed it out to this company. They stalled and stalled and when I really got on their case about it, they said they gave it to a project manager and everything would be fine. Yeah Right!!!! After a week she was nowhere to be found - they said she was out on maternity leave! They are just scam artists. You'd be better to role the dice with someone in India or Romania.

Stay away from this place. Total scam artists and just plain incompetent. Most of the work was…read morefarmed out to India developers even though they claim to be a Made In USA business. Project was delayed by months. Tons of miscommunication and poor work that had to be re-coded multiple times.

It was a pleasure working with Neal. He is patient and extremely talented. At first I di not…read morerealize the importance of a consistent branding message on all my marketing but now I can see how strong it makes the message. Great designer!

From the owner: branding, graphic design, website development and design, marketingread more