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    Fastrak

    1.5 (493 reviews)
    Open 8:00 am - 6:00 pm

    Fastrak Photos

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    Reviews With Photos

    A sample of some of the notices.
    Aiko M.

    I have been getting toll notices and toll violations in the mail for various locations in the Bay Area for two months. Their license plate readers are dyslexic and they have been sending bills for the wrong vehicle (there is a Lexus sedan in the photos; I do not own a Lexus). The Customer Service number does not work so I have been disputing charges by filling out an online form, one by one. If they answered the phone, maybe they'd be able to put a note into "my" file stating to check the photos better before sending me invoices and threatening registration holds on my SUV. Short and unsweet, so no 'pros' or 'cons'.

    Dollyrose V.

    If you're traveling in San Francisco and the Bay Area, one definitely needs a fast track reader. It's actually a lot easier just to get one than pay fees on a toll you told yourself you would pay! I'm not sure if this is the main retail store in San Francisco, but I ended up here. The building is extremely clean and secure., upon walking in you are greeted by a doorman. He will direct you to the back of the lobby. There is a desk, man by two people who register you to go upstairs to the office. It's actually quite brilliant as the office is fairly small & on a good day could be extremely packed. The wait was not that long to go upstairs. Once I got there the line moved fast & the tellers were so good at what they do!

    8/29/2019:  Checking in at FASTRAK Office.
    Shirley M. F.

    5/10/2025: HEADS UP--FASTRAK SCAMMERS ALERT!!!! Never open FASTRAK SMS, TEXT or URLs! Scammers will obtain your information! In addition, those who reside anywhere within USA utilizing similar FASTRAK Toll Devices, must also become suspiciously wary of scamming ploys: DO NOT OPEN FASTRAK URLS OR TEXT SMS!!!! FYI: It was imperative replacing the FasTrak Device due to scammers scanned my FasTrak, i.e., NEVER LEAVE your FasTrak on your vehicles' dashboard-EVER!!!! SCAMMERS will implement using a digital, scanning device retrieving your personal information INCLUDING, collecting your bank account information!!!!

    4/9/24 FYI.

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    3 months ago

    5 stations and no customer service open. Sign says window is closed. Terrible wait times. Can't make this up. Makes Post Office look good.

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    5 months ago

    Terrible support if you can even get a person on the line. People are rude. Unfortunately, we have to use this horrible service.

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    10 months ago

    The Staff are organized and helpful. My issues has been met. They are all efficient . More Power tothe Group.

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    1 year ago

    The absolute worst website I've ever used. They really couldn't make a more confusing mess out of paying tolls.

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    4 years ago

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    Page 1 of 13

    Ask the Community - Fastrak

    Review Highlights - Fastrak

    They were able to remove my old vehicle despite the fact that I did not remember the license plate number.

    Mentioned in 7 reviews

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    Million Services Limousine - 12 passenger Pearl white Mercedes limousine Sprinter

    Million Services Limousine

    4.8(224 reviews)
    3.1 miCastro
    Locally owned & operated
    Certified professionals

    Overall, great experience Reese definitely knows this…read morebusiness Very organized and great communication Driver Robert was on time and overall had a great experience, will use again

    If you're looking for a company that understands customer service, this is not it…read more We booked a full-day Napa Valley tour for 10 people, departing from San Francisco on a Sunday last month. Unfortunately, the experience was stressful from the start. After booking, communication was extremely poor. Email responses were slow, often taking days. We became concerned after reading Yelp reviews mentioning no-shows, lateness, and poor service, and sadly, those concerns proved valid. Even receiving something as basic as our payment receipt, especially since they don't accept credit cards, took over a week. Confirming our itinerary and driver details also required repeated follow-up and wasn't finalized until just days before the trip. We clearly communicated that punctuality was critical because we had prepaid tours and luncheon reservations at a winery. When we finally spoke with the owner, we were assured everything would be fine. It wasn't. Our scheduled pickup time was 10:00 AM. By 10:15, no one had arrived. Calls to both the owner and driver went unanswered. By 10:30, with no communication at all, our group was understandably very worried. Eventually, we tracked down an assistant who had previously sent our receipt. She answered, apologized, and promised to investigate. The driver later called and said he'd arrive in 10-15 minutes. That turned into another 30+ minutes, followed by additional delays. In total, the driver arrived about 90 minutes late. As a result, we missed our first winery stop entirely. What was most frustrating was not just the lateness, but the complete lack of proactive communication. No warning. No ETA updates. No accountability. We were simply left waiting and wondering if anyone was coming at all. If your plans depend on reliability, professionalism, and being on time, I strongly recommend looking elsewhere. This company caused unnecessary stress and significantly disrupted what should have been a special day.

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    Fastrak - transport - Updated May 2026

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