The manager, Dre Spite, is the most unprofessional and disgustingly rude person I've ever had the misfortune of dealing with. I do two hours of driving every day, one of which is at night, so as you can imagine, the front end of my car is plastered with bugs every day.
They pressure wash the bugs off of the front each time before my car goes through the car wash. I noticed that the pressure washer was literally taking the painted finish off of my upper grille. I even have pictures of the front of my car that I had taken just a few weeks prior to getting a membership at this car wash and the grille was in perfect condition in the pictures.
I filed a claim with the car wash and Dre called me. He said that he was denying my claim and that I need to file a claim with my own insurance company. It's worth mentioning that he didn't even talk to me, he didn't look at my vehicle in person or even look at a picture of the damage, and didn't let me show him any evidence before denying my claim. He simply stated that he denied it and it's out of his hands now. I tried telling him that I have pictures of the front of the car that I had taken weeks prior. He kept interrupting and becoming more hostile and disgustingly rude, stating that he wasn't interested in seeing my pictures. I literally couldn't even finish a single sentence without him interrupting me. He then said he was going to hang up on me.
I called back and asked for the owner's name and number at which point he continued to interrupt me and started repeating "you want to make this personal?" He refused to give me the owner's name or phone number as well and continued to act like an immature child.
Do yourself a favor and avoid this car wash all together. They refuse to take responsibility for their mistakes and the manager has no business being employed in the position he is in if he is going to treat paying customers like this. Two of the pictures I am posting are pictures of the damage caused by their pressure washer attempting to remove the bugs. The other picture was taken 2 weeks prior to me getting a membership to this car wash. read more