We were trying to get labs done cause we were out of town wouldn't honor a stat standing orderread more

You have ONE JOB: puncture the patient's skin ONCE! This phlebotomist missed the target THREE TIMES…read more(each time more painful) and I was as diplomatic as humanly possible but answered her check-in on painful misses on me with "No. I am not used to this problem." Definitely at the top of my "Must Miss" list from now on!

It was very easy to make an online appointment, upon arrives they were very kind, patient and…read moreunderstanding when dealing with a individual that is disabled and can be over bearing. If another issue arises that a drug test is needed we would return.

I called several times before driving 25 minutes to make sure I had their hours correct for an…read moreonboarding employer drug test. I arrived at 11:40 AM and was greeted with, they are closed until 1 because she had too many people already waiting. Their answering machine says they do them from 9-3 and are closed from 12-1 for lunch. I told her they should put that on the answering machine since I drove all that way. I left and went somewhere else who took me right away despite my 11:59 arrival and their lunch closure from 12-12:30.

Ingenious service! Great use of technology and customer service to make life much easier with…read morehaving my phlebotomists meet me at my home. All I can say is wow!! Jen worked around my schedule to meet me at my home and she made getting my blood work done so easy. Not to mention Jen's customer service was exceptional. I highly recommend Certified Lab Services!

From the owner: Our license technician will come directly to you.read more

I came to this Labcorp for blood work after my annual physical in the same building. It was nice…read morethat I could walk in without an appointment, although my wait time was a little over 30 minutes. I could only check in on the kiosk, not by talking to a person. The nurse who took care of me was patient, caring, and attentive throughout the visit. I truly appreciated the excellent care. Thank you!

I'm not sure that writing reviews about a laboratory will matter because people have to go there…read moreregardless. But, for the sake of feedback to the management if they care, this place is so chaotic. The signage is terrible, it's not clear where you are supposed to wait, it's confusing whether they want you to check in in person or use one of the kiosks, nobody looks up to help you (it actually feels like they are trying to avoid you if I'm being completely honest) and it's just all in all a messy experience. It's like this every single time. I'm in healthcare myself and I feel like I'm able to navigate things a little easier than some people, but when elderly people, cancer patients, overwhelmed people, etc., are trying to get their blood drawn, adding this kind of stress to their already stressful life is just unnecessary. Having said that, the two times I've had to be here in the last few months, at least the actual phlebotomists were competent and kind. I do have to say that nobody seems to be enjoying their employment here. They are professional, but if you look around, no one seems happy to be there.

Horrible service. Takes forever to get called to have blood drawn despite having multiple…read morephlebotomists. Lab employees are rude and uninterested in providing good customer service. Do not recommend this lab!! You would think being attached to the hospital that the care and service would be better.

This place is a hot mess. Stay away! Drive around for 30 minutes trying to find it because google…read moremaps and waze sent me to the wrong place. Called numerous times and no one answered but it said their voicemail was full. Finally found it and they stuck me twice but couldn't get a vein. I've honestly never had worse service. Now I have to take more time off work (they close at 4) to get my blood work done. I'd give a zero if that was an option.

Recently I have test from life insurance company in this facility- Exam One in Snohomish, WA . The…read moreyoung woman that did the tests didn't measure my weight and she put weight from my drivers license that was 190 lb. I have diabetes 2 and dropped my weight to 173lb. I told her that I expect my weight to be measured. She said that will change it without measuring and didn't do it. This effect the insurance company decision for me.

I drove 20 miles to this location (Quest in Snohomish) even though I live right by another location…read morebecause the one by me has no table to lie down on for those of us who need one. There is no way to know which locations do have tables because you can't call and speak to anyone, anywhere, nor can you find that out on their website. I took a chance on Snohomish based only on some good reviews. So glad I did. Ayanna, the only person working there, was very pleasant, kind and skillful, and very careful with the paperwork. She put me at ease as I have a major fear of needles. I didn't feel a thing. The place was also clean and private, and check in was all automatic at a kiosk. I hope my review will help others like me.

I had an appointment. They had my phone number. When I arrived, they said my appointment was…read morecancelled due to the machine being down. I asked why they didn't call and save me the trip? I came for the second appointment. They attempted to set up a Washington finger printing. I explained it was an out of state fingerprinting. The cost went up from 47 to 147 dollars. I attempted that service. My first name has only an initial. Their system was unable to accept such. The attitude was not one of apology, but of contempt - to just get me to leave. That I did. I called Certifix. They took my info and payment over the phone in 5 minutes. I paid, then went to a UPS Store for fingerprints. That process took ten minutes. Done. Use Cerifix.

I walked in at 11:59 today 10/15, although the sign said they closed for lunch from 12-12:30. I was…read moretaken right away for an onboarding employer drug test. Fast, easy and professional.

Kaiser Permanente should be shut down for malpractice. I had to leave at least one star to leave a…read morereview but they deserve 0. It is unfathomable how a patient can do everything right, attending every annual checkup, completing mammograms yearly, and undergoing precancer screenings with clean results, only to be diagnosed with Stage 4 cancer that has spread to her bones. At her last primary care visit just months ago in April, her levels were supposedly fine. When she voiced genuine concern that something was deeply wrong and suspected cancer, her physician completely dismissed her. Fast forward to a hospital visit this past Saturday due to severe back pain, and yesterday we received this life-altering diagnosis. This level of negligence, dismissal of a patient's instincts, and failure to catch something so severe until it reached Stage 4 is beyond unacceptable. Kaiser Permanente completely failed a long-time patient who trusted them with her life. If you expect healthcare providers to actually listen to your concerns, look elsewhere.

Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

From start to finish the customer experience my partner and I had with Everett MRI & Diagnostic…read moreCenter was awful. We were very excited to schedule our first 3-d Ultrasound for our first baby/pregnancy. Each time we called the customer service representative was very rude. Then we scheduled our appointment despite the rude customer service and then the DAY before our appointment when we had already made arrangements they called and cancelled our appointment with less than 24 hours notice when we had already arranged our work schedules. Then we go in to the facility for our rescheduled appointment about a week later. Again, the customer service again was horrible, just flat, rude not kind or welcoming in any way. We go into the facility which is run down and dingy looking. We wait for about 30 minutes even though we arrived early with nobody saying anything to us. Then the lady who performed our ultrasound barely spoke English. We could barely understand what she was saying. We did not get the service we paid for. We paid 100.00 dollars for 3-d pictures and they did not turn out. The ultrasound technician said to us that if we had come in sooner the pictures might have turned out better which I thought was funny because we had our appointment scheduled the week before for that exact reason and I told the tech, that we had it scheduled for the week before and you guys cancelled it on us and she said, "oh yeah." So our pictures likely would have been better if the timing was right which the facility screwed up. Then at the end of the ultrasound we wait for about 20 more minutes for them to "print" the pictures. At that time they informed us that the front desk worker had to leave urgently and could not process our pictures right then but yet they wanted us to pay for the service. I said I was not willing to wait for another hour but they demanded that we pay so I did. We returned in an hour and they gave us the 4x6 print out but then said they couldn't print the 8x10 because the machine was down. So at this point we had already paid, which they couldn't figure out how much until the front desk worker came back because no one knew what to do in her absence, we didn't receive the product and after dispute in the office they agreed to mail the two 8x10 photos that we paid 100.00 dollars for. So I called the business today, 3 weeks after they promised to mail our photos "priority mail" and again they were as usual very rude ont he phone and then they were arguing on the phone with me saying "you said you were going to pick them up." This was NOT the case. They promised to mail them and then they were arguing on the phone with me. If they product was still there after 3 weeks why wouldn't they have called or just mailed them in the first place and then they were aruging with me over who said what. I have never been treated so poorly as a customer and I know what was said to me when we left, that they were going to mail them. This is a VERY poorly run business I wouldn't recommend for anyone to go there. Their customer service was awful start to finsih, the service we received (3-d ultrasound) was very substandard and you pay for a product that you are not receiving, the building was gross and run down and you will be treated like a second class citizen. Do not go here if you're looking for a positive customer experience. And part of me wonders if we were treated so poorly and discriminated against because of our same sex relationship. I would not recommend ANYONE I know to experience this business and what we went through, ESPECIALLY if it's for an ultrasound of your baby and you're excited because this place will definitely pop your bubble.

From the owner: Experience the difference at Everett MRI & Diagnostic Center, your Northwest center for Open…read moreMRI/MRA, CT, Ultrasound, & X-ray services in Washington State.