You have ONE JOB: puncture the patient's skin ONCE! This phlebotomist missed the target THREE TIMES…read more(each time more painful) and I was as diplomatic as humanly possible but answered her check-in on painful misses on me with "No. I am not used to this problem." Definitely at the top of my "Must Miss" list from now on!

Great place to get your labs done. Techs here are top notch, online scheduling and very clean…read morefacilities.

So refreshing to find a test lab that takes appointments and keeps them. They also answer the…read morephone! Yes, this should be standard for any business, but that hasn't been my experience with other test labs in my area. The staff was also friendly, courteous, and professional. All in all, a great experience for what can be a nerve-wracking process.

Website says that this place (9AM- 3:30PM) was open. Web…read moresite also say that the scheduling online is unavailable. I called to confirm and got their voice mail. So, I decided to skip my lunch break, head over which is out of my way to take a test for another job offer. Got there and the sign was closed with a clock that says to come back at 2PM. There was a person there, on her phone with her back turned to the window. This tells me all I need to know about how lazy this facility is. The audacity to not acknowledge someone at the door and explain " yeah sorry we are closed for X, Y and Z. OR better yet post it on your website OR on the door. PATHETCI. A complete waste of my time. This person is on the clock and should be fired.

Ingenious service! Great use of technology and customer service to make life much easier with…read morehaving my phlebotomists meet me at my home. All I can say is wow!! Jen worked around my schedule to meet me at my home and she made getting my blood work done so easy. Not to mention Jen's customer service was exceptional. I highly recommend Certified Lab Services!

The actual Sonora Quest Lab in Gilbert, the people that work there are great…read more BUT. Their billing department is a whole different story! I received a bill from them back in May of this year for $74.95, so I paid it. My husband has cancer so he had to go back to the lab on August 15th and they made him pay the $74.95 before they would do his blood test, which I had already paid back in May I called them that day after he came home. So the woman on the phone at Sonora gave me the email address for billing, so I emailed them with proof that I had paid twice for the same bill and they are still reviewing it on August 31st , which boggles my mind that they have to keep staring at my proof of payments. Guess what, I just got another bill for the same one I already paid twice!! Ya know what? This isn't even the first time they pulled this with me so are they scamming people or what!

I've been to this LabCorp several times, always hoping my experience the previous time was a fluke…read more I'm not gonna do that again, I'm never coming back to this location and I'm not just not gonna use the LabCorp anymore. Places do not get this bad unless it's management and leadership that absolutely does not care about patients. That said the employees here are also apathetic and honestly hateful. It's like they hate you for needing blood work. Check-in is chaotic, wait times are a fiction that they invent to sound good but are not reflective of reality or your real wait time whatsoever. Appointments are meaningless. Check-in is absurdly, complicated and annoying, requiring you to re-enter so much personal information that you already entered and that they already know. I asked a simple question at the front desk - there was no one there at first, so I had to wait 10 minutes for someone to show up, though that person completely ignored me, so I had to wait another five minutes for someone who actually cared. They didn't care very much, but they at least acted like I existed, which is a plus for this location. My question was do you even have a lab order on file for me? They said we don't have that information. The place that's supposed to perform the lab work somehow doesn't have the ability to look up if there's a lab order for me, that's what the front desk person told me. That is how useless they are. That is how hateful they are. That is how much they do not want to help. Do not go to this location. There are other locations if you want to use LabCorp that are not much further, and are so so much better. This location is the worst medical experience I have ever had in my life, and I've lived long enough to have had some pretty awful ones.

I'm not sure that writing reviews about a laboratory will matter because people have to go there…read moreregardless. But, for the sake of feedback to the management if they care, this place is so chaotic. The signage is terrible, it's not clear where you are supposed to wait, it's confusing whether they want you to check in in person or use one of the kiosks, nobody looks up to help you (it actually feels like they are trying to avoid you if I'm being completely honest) and it's just all in all a messy experience. It's like this every single time. I'm in healthcare myself and I feel like I'm able to navigate things a little easier than some people, but when elderly people, cancer patients, overwhelmed people, etc., are trying to get their blood drawn, adding this kind of stress to their already stressful life is just unnecessary. Having said that, the two times I've had to be here in the last few months, at least the actual phlebotomists were competent and kind. I do have to say that nobody seems to be enjoying their employment here. They are professional, but if you look around, no one seems happy to be there.

Horrible service. Takes forever to get called to have blood drawn despite having multiple…read morephlebotomists. Lab employees are rude and uninterested in providing good customer service. Do not recommend this lab!! You would think being attached to the hospital that the care and service would be better.

This place is a hot mess. Stay away! Drive around for 30 minutes trying to find it because google…read moremaps and waze sent me to the wrong place. Called numerous times and no one answered but it said their voicemail was full. Finally found it and they stuck me twice but couldn't get a vein. I've honestly never had worse service. Now I have to take more time off work (they close at 4) to get my blood work done. I'd give a zero if that was an option.

Recently I have test from life insurance company in this facility- Exam One in Snohomish, WA . The…read moreyoung woman that did the tests didn't measure my weight and she put weight from my drivers license that was 190 lb. I have diabetes 2 and dropped my weight to 173lb. I told her that I expect my weight to be measured. She said that will change it without measuring and didn't do it. This effect the insurance company decision for me.

I drove 20 miles to this location (Quest in Snohomish) even though I live right by another location…read morebecause the one by me has no table to lie down on for those of us who need one. There is no way to know which locations do have tables because you can't call and speak to anyone, anywhere, nor can you find that out on their website. I took a chance on Snohomish based only on some good reviews. So glad I did. Ayanna, the only person working there, was very pleasant, kind and skillful, and very careful with the paperwork. She put me at ease as I have a major fear of needles. I didn't feel a thing. The place was also clean and private, and check in was all automatic at a kiosk. I hope my review will help others like me.

I had an appointment. They had my phone number. When I arrived, they said my appointment was…read morecancelled due to the machine being down. I asked why they didn't call and save me the trip? I came for the second appointment. They attempted to set up a Washington finger printing. I explained it was an out of state fingerprinting. The cost went up from 47 to 147 dollars. I attempted that service. My first name has only an initial. Their system was unable to accept such. The attitude was not one of apology, but of contempt - to just get me to leave. That I did. I called Certifix. They took my info and payment over the phone in 5 minutes. I paid, then went to a UPS Store for fingerprints. That process took ten minutes. Done. Use Cerifix.

I walked in at 11:59 today 10/15, although the sign said they closed for lunch from 12-12:30. I was…read moretaken right away for an onboarding employer drug test. Fast, easy and professional.

Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

I am specifically giving the Everett KP Pharmacy staff 5 stars. Dorothea, David, all the wonderful…read morepatient young ladies who call out number after number for hours on end... let me put it this way, if you're sick and tired of being treated/mocked by the folks at the retail pharmacies: at the Kaiser Everett Pharmacy on Pine St (RIP Maple St) will make you feel like you're a patient, they work with you and your insurance always. they just get it. never have i had to worry that my meds wouldnt be ready. every time I've ever filled anywhere else, I've had to almost guarantee they'd find 6 different excuses as to why I couldn't fill my medicine. so if you like filling your meds at a pharmacy where you are treated like a human being, where people care and go above and beyond. then you will begin to appreciate the worlds greatest pharmacy staff ever assembled in the history of modern medicine, at the Everett Pine St Kaiser Perm. Thank you for the being you Everett KP!

From start to finish the customer experience my partner and I had with Everett MRI & Diagnostic…read moreCenter was awful. We were very excited to schedule our first 3-d Ultrasound for our first baby/pregnancy. Each time we called the customer service representative was very rude. Then we scheduled our appointment despite the rude customer service and then the DAY before our appointment when we had already made arrangements they called and cancelled our appointment with less than 24 hours notice when we had already arranged our work schedules. Then we go in to the facility for our rescheduled appointment about a week later. Again, the customer service again was horrible, just flat, rude not kind or welcoming in any way. We go into the facility which is run down and dingy looking. We wait for about 30 minutes even though we arrived early with nobody saying anything to us. Then the lady who performed our ultrasound barely spoke English. We could barely understand what she was saying. We did not get the service we paid for. We paid 100.00 dollars for 3-d pictures and they did not turn out. The ultrasound technician said to us that if we had come in sooner the pictures might have turned out better which I thought was funny because we had our appointment scheduled the week before for that exact reason and I told the tech, that we had it scheduled for the week before and you guys cancelled it on us and she said, "oh yeah." So our pictures likely would have been better if the timing was right which the facility screwed up. Then at the end of the ultrasound we wait for about 20 more minutes for them to "print" the pictures. At that time they informed us that the front desk worker had to leave urgently and could not process our pictures right then but yet they wanted us to pay for the service. I said I was not willing to wait for another hour but they demanded that we pay so I did. We returned in an hour and they gave us the 4x6 print out but then said they couldn't print the 8x10 because the machine was down. So at this point we had already paid, which they couldn't figure out how much until the front desk worker came back because no one knew what to do in her absence, we didn't receive the product and after dispute in the office they agreed to mail the two 8x10 photos that we paid 100.00 dollars for. So I called the business today, 3 weeks after they promised to mail our photos "priority mail" and again they were as usual very rude ont he phone and then they were arguing on the phone with me saying "you said you were going to pick them up." This was NOT the case. They promised to mail them and then they were arguing on the phone with me. If they product was still there after 3 weeks why wouldn't they have called or just mailed them in the first place and then they were aruging with me over who said what. I have never been treated so poorly as a customer and I know what was said to me when we left, that they were going to mail them. This is a VERY poorly run business I wouldn't recommend for anyone to go there. Their customer service was awful start to finsih, the service we received (3-d ultrasound) was very substandard and you pay for a product that you are not receiving, the building was gross and run down and you will be treated like a second class citizen. Do not go here if you're looking for a positive customer experience. And part of me wonders if we were treated so poorly and discriminated against because of our same sex relationship. I would not recommend ANYONE I know to experience this business and what we went through, ESPECIALLY if it's for an ultrasound of your baby and you're excited because this place will definitely pop your bubble.

From the owner: Experience the difference at Everett MRI & Diagnostic Center, your Northwest center for Open…read moreMRI/MRA, CT, Ultrasound, & X-ray services in Washington State.