This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

I dislike renewing my contract. It takes forever and the new plan is usually never as good as the…read moreone I had. As such, it was with dread that I walked into this store early on a Saturday morning. To my surprise, however, my experience was pleasant and much of this was because of some pretty exemplary service I received from Semarley. He was friendly, quick, knowledgably and thorough. I mean, you really can't ask for much more than that. The store itself is bright and filled with a good selection of phones and many tempting gadgets.

I signed up for Telus TV, home phone and Internet; Its been the most horiffying experience of my…read morelife. Wonderful as the telephone sales man described it to me. Then the trouble started; The Optik TV was slow to load the offered program. Taking a long time to load future listings. They cancelled my home phone and promised to give it back within ten days; Didn't happen. I'm still getting calls on the Temporary number.After 15 days I'd had enough and starting to cancel as I was allowed to do within 30 days. Resistance at every turn; putting me on hold for (usually for min.) forewarned; I harrased berated and abused agents mercilessly. until 2 weeks later an escalation person gave me telephone number of John who stopped the service within 1 Min. He promised to send return documents; by the time I got off of the phone He had hung up and the service was stopped. Telus cut the coaxial cable so a technichan had come to repair that .Telephone help; was a joke; Hours and of hours listening over and again to the same Music that you,ve heard in elevators or waiting rooms. Telecom companies in Canada are a horror show and they all apply the same tactics. Check on review sites and see for your self. I was warned before hand about them.Telus have a F minus rating with the B.B.B. Rogers/Show is only a bit better.

I was skeptical and asked the order tech why such bad reviews but decided to give Primus Internet…read more(Canada) a go! Their modem and gateway arrived in less than 2 business days. I plugged it all in (power, and coax) and to my pleasure all the lights lit up green. Speeds are a little faster than my promised plan of 75gb/s and for $29.99 + $10 (modem & gateway free) a month introductory. you cannot beat it with the bigger companies bloated prices. I live in an apartment and its obvious someone had cable internet or tv here before. But I am very happy to give 5 stars after using it. Thank you Primus Canada !!

They don't tell you about all the hidden charges like equipment fees or there extra service charges…read morethat get tacked on. poor customer service where they will not answer your questions but give you a line of BS.

Awesome and professional service when signing up for a BYOP plan! Definitely would recommend…read moreWarren, he is a gem!

I subscribe to YAK long distance service on my Bell home phone/land line. It is super easy and…read moreSUPER cheap. There is no additional work - I just dial the long distance number I want and chat. A 12-minute call to Vancouver (from Toronto) during business hours, cost me 42 cents. I get a separate bill from YAK, and no extra fees show up on my Bell bill. I was so pleased, I also subscribed to their cell long distance service. I have downloaded the App to my BB, but haven't used it yet.

Horrific service. A client for a decade. Have $75 + credit on account and no long-distance service…read moreat all. Called numerous times and no resolve so have registered a formal complaint to the CCTS and will take them to Small Claims Court.

I cannot thank Kasaine enough for his help. I have spoken to Freedom customer service front line…read moreand supervisors on more occasions than I care to count, and Kasaine was the only one who managed to solve my problem. Having helped a newcomer family to get plans and phones two years ago, we were trying to close down the account. As the account holder, but not the user, it was complicated. Kasaine went above and beyond and I am very grateful for his help.

I was at the Eaton's centre location yesterday and had a wonderful experience! Tomas Tan was…read morehelping me out and his customer service was exceptional!! He went over everything with me and was very accommodating. He made everything very easy on my end and even delivered my phone to me since I had to go back to work. A big thank you to Tomas and to this company! I will definitely be coming back

Mauvaise service, j'ai acheté une carte SIM et l'activité et j'ai choisi une numéro, mais la…read moreligne mélange avec d'autre ligne et quand j'appelle la service à la clientèle il répond par de façon agressif et ne veut pas attendre d'écouter la problème, finalement il disait que la seule solution c'est qu'il donne moi un autre numéro et encore la même problème comme déjà.

Its terrible customers service to even get a hold of IT dept and on many occasions I had to call…read moreback b/c no answer, or sound where no one is on the other line and wasted time calling IT dept still on hold and I feel the company is cheap where they don't want to hire IT employees b/c being cheap and always issue with the internet!!!