Warning...long post but worth the read if you are contemplating taking your vehicle here to get…read moreworked on. Do not take your vehicle here if you want it fixed properly. Synopsis: 1- They did not properly install my tank. 2. They did not use the supplied parts resulting in a defective installation (they threw away one supplied part that was critical to the installation). 3. They broke my fuel sending unit...twice!! 4. They dumped 15 gallons of diesel ($3.62 a gallon...$54.30 worth!) on the floor and did not replace it...but offered to replace it and charge me... I took my 2021 Ram 3500 here at 1 in the afternoon to have an aftermarket Diesel tank installed. The guy at the check in counter said that they can install my part but defective customer parts are not warrantied (as they should not be) but the labor to install the part was. I supplied them with the exact instructions and emphasied to them that they MUST only use the parts supplied. They told me my truck would be worked on and ready by the end of the day becuase they were slow. Never heard from them by the close of business. Called the next day at 11 in the morning and they said they just got it in. They called later in the day and let me know they broke a part off of the fuel tank when installing (the fuel sending unit hose connectors). They broke it becuase they did not properly install the tank on the truck. They said they could sell me one (For over $600) or I would have to pay to replace it myself becuase customer supplied parts are not under warranty...even if they break them...I was able to get a replacement under warranty so they installed the tank again and said it was ready. I picked my truck up, filled the tank and fuel spilled out all over the ground...Took it back to Cambridge and spoke with the Head Mechanic (Mike). He said my new tank must be defective because they installed it "correctly"...they did not. He then said that their labor was NOT warrantied because I supplied the part...direct contradiction to what the guy at the check in counter stated to me. After 45 minutes of "discussing", Mike finally agreed to "prove to me" that the issue was the tank and not the labor. I watched him put my truck on a lift and proceed to remove the now full tank (about 400 pounds worth of fuel now...52 gallons...minus what spilled all over the place due to the faulty labor). He used a transmission lift/jack to support the tank but it did not operate correctly. One of Mike's other mechanics hit the emergency release switch on the jack and it dropped the whole tank 3 feet (falling on the other mechanic), resulting in another broken fuel sending unit...which they would not replace even though it was their fault so I had to go get another one (a total of 2 $400 sending units now that they have broken). Mike removed the tank and I discovered that they did not use the supplied gasket during the installation (remember, I stressed to them that they must use ALL supplied parts) which resulted in a poor tank seal leading to the Diesel spilling out all over the place. The gasked I supplied for the install had been thrown in the trash. They went and found the discarded gasket, reinstalled they tank and it worked perfectly. Final insult to injury was that they spilled and removed 15 gallons of Diesel ($54.30 worth) and refused to replace it. This whole debacle took nearly 3 days...a far cry from the 5 hours I was told it would take. Do NOT use Cambridge Auto Center if you want your repairs/Labor to be done correctly, on-time and warrantied...they suck.

Went in to have a cross threaded lug nut replaced and ended up with non working brakes by the time…read morethey were done. Then they tried to charge me to figure out why the brakes no longer work. Suggested it might be a failed break power booster. Right.... I hobbled the vehicle home and checked it out. There was air in the system, an easy 10 min fix. Oh and by the way, they also cross threaded another lug nut so I had to shear that one off to get to the brake. So I went in for a cross threaded lug nut and came out with another cross threaded lug nut!! Not sure if it's a scam or just incompetence.

I have a 2008 Honda Civic EX. I had purchased the car new and it now has 188k miles. They checked…read moreand determined the AC Condenser had a leak and replaced it, and recharged the unit. This work was completed in one day and at a fair price. Very professional work and friendly people to work with, as for Jesse. Thanks, Joe N.

Did a vehicle inspection and was in and out super quick. Perfect service. Everyone else had 1.5…read morehour wait. These guys were ready to go. Can't comment on the rest of their business.

Brenden Is awesome! Been coming to oil changers for a couple of years! He took the time to see why…read moremy vehicle was reading needing oil with it not being due yet. Made sure everything was good. Gave me a detailed explanation and next time I'm coming in for an oil that's a bit thicker

I've been a loyal customer at this location for years, but it's clear things have gone downhill --…read morefast. This shop used to be courteous, efficient, and respectful of customers' time. Now, they seem far more interested in dealing with complicated repair issues than providing the basic oil change service they built their reputation on. Twice recently I showed up and was met with long, unexplained wait times. On my second visit, I was told it would be a 30‑minute wait. Forty minutes later, my vehicle hadn't even been touched -- and no one bothered to update me or acknowledge the delay. When I asked the attendant who originally quoted the wait time, he couldn't have cared less. No apology, no explanation, no urgency. Just a dismissive "have a good day" before walking off. That attitude told me everything I needed to know. This place has completely lost the professionalism and customer care that kept me coming back for years. If this is how they treat long‑time customers, I can only imagine how they treat first‑timers. They've changed, and not for the better. Save yourself the frustration and take your business somewhere that still values its customers.

The team is friendly and professional. They are so helpful and a real pleasure to work with…read more Fixed my transmission and now my car runs great! John really took the time to educate me about my car and did a great job evaluating it.

We used Riley's when our transmission started having major issues this year and we were stuck in…read moreSan Marcos and needed a whole new transmission. We had an extended warranty and they went above and beyond to work with our adjusters to get the best options for us and our car. They were very quick and knowledgeable and honest and that's hard to find nowadays.

Do not get any mechanical work done here! They have continuously messed up the work on my…read moretransmission and have not stood by their work and corrected their continued problems. In a nut shell, this is the timeline of my transmission with work done by Cottman's. 5/12/17 - Initial transmission lock up 5/13/17 - $800 worth of work, and I got my car back 5/15/17 - Locked up again! (more issues, no transmission fluid) 5/19/17 - $1500 worth of a rebuild and I got my car back 5/20/17 - Found a leak (bad seals..) 5/23/17 - get my car back 8/8/17 - Found another leak (failed to configure computer, multiple seal leaks) 4/24/18 - Found another leak (bad seal behind torque converter) 5/23/18 - Transmission locked up again!!!! I brought my car in 5/13/17 when my transmission locked up. They did some work, cost me a couple hundred dollars, but I got it out a couple days later. I drove it home and it locked up immediately by the time I drove it the 10 minutes to my house. I brought it back to them the following Monday, 5/15/17, and this time they had to rebuild the whole thing. They also didn't fill it will transmission fluid before letting me take it the first time. They did the work, pulled it, sent it out to get rebuilt and reinstalled it. It never ran the same, but no one really expects it to, right? When it was installed there were continued noises that have never stopped. I also noticed they ruined my brand-new ball joints because they tried to pop it off the joint instead of simply unscrewing the nut and bolts off the lower control arm! I picked my car up 5/19/17 after they rebuilt the transmission. I noticed the next day that my car was still leaking transmission fluid!!! I took it back to them yet again on 5/20/17!! Picked my car up 5/23/17, it didn't show any leaks at least, but never again has it sounded the same again. I noticed even more leaking beginning of August, and I brought it back to them again on 8/8/17! It was literally spraying transmission fluid on the inside of the front driver's side wheel well. I suspected this, so cleaned it thoroughly, and noticed that it still was getting wet. They removed the transmission and sent it back to the shop. The guy at the shop told them that there wasn't anything wrong with the transmission, they just didn't reconfigure the computer correctly, and sent the transmission back to Cottman. Cottman changed out some seals around the cv joint and reconfigured the computer. This was why it never sounded the same!! After I got it back it sounded a little better, drove a little better, but still not that good. In April of 2018 I took my car to another shop to have them see if they could find out what some of the squeaks and noises are coming from. They couldn't find any, but found another leak in the transmission!!! This one was located up in the front seal of the transmission, behind the torque converter!! So, I took it back to Cottman's again to have them fix it. Why would I keep coming back here, because the transmission is under warranty still.. They took it in 4/18/18 and repaired the leak and replaced the seal. So, now I'm driving my car to work 5/23/18 at 8:30AM and my transmission locks up again!!! It wont go past 2nd gear, it wont go into reveres anymore. I limp back to Cottman's shop to have them look at their handiwork and to take care of it. This time, they come back and tell me its 7000 miles past the warranty of the engine!!! Really! Like I drove 7000 miles between 4/18 and 5/23.. You took it in last month and fixed your continued problems! It obviously has continued issues, they have not done their job, they never properly repaired the problems and instead did shotty work until my transmission locked up again! Now they want me to pay for a whole new build!! Do not trust this place, they don't know what they are doing. They are not honest with their customers and have not been able to resolve the continued issues with my transmission. I have continued to give them the benefit of the doubt because they have always attempted to correct the issue. This time they have not. I do not recommend you have them do work on your car.

Have a 1996 Tracker that I love. It's a spare car, used just for grocery runs and in-town errands…read more BUT...I love that vehicle...taught my daughters how to drive on it...took it all over the country on business trips and have always had a good time driving in it. Six months ago, the power was noticeably absent. Took it to my regular guy and he said it was not something he understood. He recommended Cottman. Took it to Cottman South Austin and Don and crew did a GREAT job on it. Fair pricing and great service. Me and Tracker are back on the road, feeling our oats and grateful to Don and the techs at Cottman. Bill K

I don't usually leave reviews for dealerships, but Sterling Acura of Austin earned this one. We did…read morerun into a few technical issues during the process, but they worked hard to make the deal happen and was very transparent throughout everything. Ken Bennett was awesome to work with -- professional, responsive, and easy to talk to. Most importantly, my wife absolutely loves her new car, which made the whole experience worth it. Great customer service overall, and we'd definitely shop here again.

Passing the buck. All I heard was that it's not my department or that it's company policy, instead…read moreof being helpful.

Zack is fair and honest. He took care of many of our vehicles in a quick and efficient manner…read more Perfect for simple or complex jobs of all sorts. Electrical issues or mechanical he covers it all, and his rates are priced fairly too!

Great place for Japanese car repairs. Trust them to do a good job and do it at a fair price -…read moredefinite won't try to charge you for unnecessary repairs.

I think that I have found a good Toyota mechanic that prices his work fairly and significantly…read morelower than dealership prices. Larry is a competent , honest mechanic that knows what he is talking about.