Really quick, very helpful service! I was in a pinch and needed a quick oil change and they came…read morethrough for me.

Quick oil change at a fair price. Nice staff. Clean waiting room with AC. Would recommend this…read moreshop.

I recently visited the Lockhart Firestone location for a standard four-wheel balance and alignment…read moreon my Ram truck. I specifically requested a road-force match balance to correct a vibration at highway speeds, but was told the shop did not have the equipment. I chose to proceed with a standard balance and alignment. After they kept my truck for the entire day, I called one hour before closing to check the status. I was told--by someone who could barely communicate clearly--that none of the work had been completed because "the machine was down." I asked the employee to contact another Firestone location and arrange priority service since I had a trip early the next morning. Instead, he told me that I could call around myself. I had to stop him and explain that good customer service would be to take responsibility for the inconvenience and make an effort to resolve the issue. When I arrived to pick up my truck, I found it parked on the side of the building with every door left unlocked, another example of the carelessness at this location. The employee then informed me that he had called a store in Bastrop but that I would not make it before they closed, so "there was nothing he could do." He also stated that their alignment machine was down and, finally, that he could not balance my tires because my factory wheels were "bent." His dismissive attitude made it clear that there was no intention of performing the work. He notified me that, as a courtesy, he wouldn't charge me--but insisted I needed new wheels. Immediately afterward, I contacted the Firestone location in Kyle and explained the situation. Jeff, the service advisor there, got me in first thing the next morning and completed both the alignment and the tire balance without any issues whatsoever. When I returned from my trip, I attempted to complete the Firestone customer satisfaction survey to make corporate aware of my experience. The link had already expired--further demonstrating how little attention Firestone appears to pay to customer experience. Needless to say, I will not be returning to the Lockhart Firestone for any services. The Kyle location earned my business, but the Lockhart store showed a clear lack of professionalism, communication, and basic customer care.

The guys are awesome. They helped us out with a flat tire. I recommend this shop for your tire care.read more

We bought a used 2023 Chevy Silverado from Chuck Nash Chevrolet and we also bought the extended…read morewarranty, and were told that we could get a free key fob replacement if we lost one. My husband lost one of the fobs, and we filed a claim to get the replacement. The claim was approved November 26. We were told by the parts department that the fobs are back ordered and they would contact us when it is available. We have heard nothing. We could order one on Amazon and it would be here January 6.Why can't the dealership do the same thing? Now they are not returning our phone calls.

Frankie and Patrick are the best. Been working with them to get into a vehicle for about a month…read more They made sure they got me exactly what I wanted and felt comfortable with for my family. Not pushy salesmen at all which is what I was used to in the past. Highly recommend going to this dealership.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

The communication is severely lacking with these guys. Their arrival times are unreliable at best.read more

Great work have taken both my trucks and each time they provided excellent service! They are very…read morequick and also call to inform of any important information regarding the whole process of repairs.

We were traveling through when our car started to make a funny noise. The car was packed down with…read moreluggage, 3 adults, and a dog. My son has autism, and although he understands most, sometimes he doesn't get the gravity of what's happening. I was afraid that we would get stuck, They looked at our car, mind you for at least an hour. Figured out that it was a dust boot that was coming off, fixed it and sent us on our way back to Dallas. Absolutely a God send. People say they're aren't any good people left in this world. Well I'm here to say otherwise. I'll never forget the kindness that was shown to me and my family.

I'm not one who writes reviews but the community needs to know about this great place. I shopped…read morearound for a few days to get quotes (from $990- $1440) on the clutch that went bad on my Toyota. Every shop told me it was a 7 hour job. I took the most affordable quote from Kyle Automotive Service Center. I was pleased when the shop called 4 hours later to tell me it was fixed. I picked up my Toyota and was surprised to find out it was cheaper than he originally quoted me because he got the job done sooner than expected. I was also excited to find out that the shop replaced the clutch, timing belt, and oil all under the original $990 quote. He commented that he knew I was leaving town for the holidays and wanted me safe on the road. I couldn't be more pleased with the service and care I received from this shop. Thanks again Kyle Automotive Service Center! You have a new loyal customer

Brian is the most honest and best auto mechanic I have ever known. He knows his stuff and is a…read moreperformance wizard! Christy is the Boss but Brian is a star!