I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

The People and parts have always come through for me highly recommend them, and thank you!read more

I'm extremely appreciative of the machine work offered by Piston Service Auto. I run a sailboat…read morewhale watch business on San Juan Island so being out of service mid season needing machine work to an engine head means fallen dreams for folks who have travelled from far for an experience of a lifetime. I can't say how thankful I am to get same day service with quality work and attention to all the details. Excellent - thank you

"Hi, it's Mike with the shitty white F350."…read more if we could leave these guys a million stars, we would. About a month ago, we purchased what we thought was a great F350 from a well-known reputable dealership. We bought said truck in preparation for our family move to Texas. Turns out, the truck we bought had a poor man's delete and a literal laundry list of huge big repair items that we would not have discovered had we not scheduled a maintenance appointment with Joe at Rugged Diesel. Joe and the team took us in at short notice, and contacted us when they said they would, and went above and beyond. If it weren't for them, my husband would have driven an unsafe vehicle towing a 20' trailer across the United States. We are so grateful for what they did for us. These people know what they're doing, do honest business, and are truly the salt of the Earth. Joe didn't try to sell us anything- he just delivered the facts and gave us advice on what he would do along with emailing us an itemized list of whats needed on the truck so we could go back to the dealership and get this resolved.

RDR is an old-school business. Customer service does still exist! They truly care about their…read morecustomers. Incredible service, hard workers and masters of their craft. They know exactly what you need for your repairs, and they won't try to "add on" anything you don't need. The first time I went to them, they spent 30 minutes or more looking things over, told me what to watch for, and then sent me on my way...no charge. In a world where everyone is trying to get your last dime, Joe and his team care about doing the job and doing it right. I have found someone who I can trust and treats me like family! I will never take my Dodge Ram anywhere else! Love these folks!

This place is amazing professional custom fabricators,…read moreExcellent work, World class exhaust repair, This is the place to have your work done on your vehicle.

At first glance, with its hot rod ambiance and cool cars, I doubted if it was the right place for…read moremy Swedish car. But I was in for a surprise. I visited based on a hunch after being told elsewhere that I needed an expensive catalytic converter replacement. The mechanic here, a true Volvo aficionado (owning more Volvos than the founder of IKEA), diagnosed the issue within minutes. Instead of a costly repair, it was just two coils that needed replacing. The cost? A quarter of what I was originally quoted. It wasn't just about saving money, though. It was about finding that rare mechanic with an incredible depth of knowledge, able to diagnose problems on the spot. The efficiency and expertise here are unmatched. As I write this, I'm almost hesitant to share how great this shop is. I fear it'll become too popular and I'll have to wait weeks for an appointment! It's that good. Highly recommended for anyone seeking honest, expert service, especially for Volvos.

John, Dixie and the team were awesome! They were able to squeeze me in last minute and take care of…read moremy issues before our trip! Excellent business to work with!

When every other RV service center gave me short, dismissive responses, JRS RV Repair was a…read morecomplete breath of fresh air. From the first call, they were friendly, honest, and genuinely caring. They went above and beyond -- not just professionally, but personally -- making me feel like I truly mattered. They even offered to help without ever taking advantage of my situation, which is almost unheard of these days. The experience felt like being helped by family -- humble, compassionate, and sincere. It's rare to find this kind of integrity and warmth in any business anymore. Thank you, JRS RV Repair, for your kindness, professionalism, and for reminding me what real customer service looks like.

Great job repairing my bumper and fender. Like it never…read morehappened. Nice people too Excellent customer service

Most incompetent store employees ive ever come in contact with. I called at 8:55am and had to order…read morethe part which the lady on the phone said if shes orders by 915am it will be there by 945 from Burlington. I said cool let's that. I get there at 950am and she tells me she missed ording it. She had 20 mins to do her job. So she tell me itll be there by 1045am, im outdside waiting for the shuttle "parts truck" to get at 1056am shes comes outside to tell that they dont actually have the part now and its gotta come from bellingham and i can pick it up in the morning. I took 2 buses to get there so i had to leave my dog in my broken truck because i cant bring her on the bus and it now 3 1/2 hours longer then i was supposed to be gone, its getting hot outside "windows are down a little" and i have no part to fix my truck and i live 3 hours away in south pierce county... UN-F-ING BELIEVABLE WORST NAPA #INCOMPETENT EMPLOYEES

It's an excellent place I actually went here by accident cause I was going to go to O'Reilly to get…read moremy battery replacement for my Mercedes but this place is very clean the people were very friendly and they had about a stock which is very important in this day and age thank you for your help great place for auto parts and service

Everybody at Seaside have always been kind and caring to us. Over the years, they have even started…read morefeeling like family. This family owned business definitely treats every person and vehicle as their own. I am proud to say they have been fixing my families and my own cars for over 10 years. And that they are my first stop for even questions on who to go to. Go to seaside, you'll be treated right.

Got me in quickly, finished my repairs quickly. Car looks and drives great. Nice to have car…read morerepairs with someone reputable and honest!