I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

I needed to change my brake pads, so I brought my car in the Mount Vernon Washington shop. After…read moretheir inspection, they tried to make me replace all rotors, all brake pads, and extra calipers I didn't need, totaling well over $3000. When questioning them about what repairs were necessary they said all of them. Needless to say I brought my car to a different place for a second opinion and turns out I did not need all those repairs. Stay far away from this place.

I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

The store in Burlington, Wa. Is as bad as a store can be. Rude people like Kevin, who thinks that…read moreno one answers the phone is a laughing matter and chooses to talk rudely to a customer is appropriate..Other employees promisee that the job will be done in two hours ,but, it takes them six to finish. Kevin didn't even show any concern about the time it took. I have been to the Burlington store several times throughout the years, but, I will and the rest of my family will never do business with them again. The manager should have a sit down conversation with the counter personnel and remind them that the customer is what that business run. Let Kevin and his coworkers know that's where there paychecks come from. Today, 9/22/26 , was unacceptable.

I brought my car to Pep Boys expecting a routine brake and oil change service before a major…read morecross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk.

Was told to change one tpms and took over 2 hrs. Went out side to watch in the bay doors every…read moresingle worker just twiddling their damn thumbs playing on their phones. Doesn't take 2 hrs to change a tire pressure sensor. Talk to the mechanic and the guy at the register (Tony) didn't let us know they didn't have sensors in stock. So we waited 2.5 hrs for nothing. Ended up getting the tire put back on and left. Communication is key with business.

outstanding service, i had a system installed by them and they took care of me no questions asked.read more

Paid a significant amount for window tint and it was done poorly--bubbling, peeling, and debris…read morestuck under the tint. My husband and I gave them two chances to fix it, and it still came out defective. Mike the manager was unprofessional and uncooperative, and we never got a resolution. We're now forced to dispute the charge with our bank. Would not recommend!

Terrible customer service. They quote you a low price and then charged $200 more! They broke a part…read moreon my upper console last summer while my car was in the shop. They then charged me to replace it for $120! I was quoted $42 last year. I was clearly overcharged. It's a two piece cap that snaps together. Charged me for each side!! Thru didn't rotate my tires. They wouldn't help at all. I wanted a $60.99 refund for not defining the part was two part. So stupid. You can't have one side and not the other. These guys aren't even open on the weekends!! I don't know how they stay in business. It was a 30,000 mile check up!! So I called on a Monday to complain. I was told Nicholas would research it and get back to me. Exactly 5 days later no phone call back and they are closed till Monday. So I called back the next Monday and were given the run around about one part being sold as two separate pieces. They are crazy. I'm very disappointed and won't buy my nest Volkswagen there!!

Stephan found a safe first car for my son that both of us are happy with. The process was…read morestreamlined, taking out lots of the stress of buying a used car. Stephan was detail oriented, and redirected us away from a more expensive car, stating that the cheaper car addressed our needs better. Not many car salesmen would have that integrity. I was impressed with the entire experience, from looking casually in the lot, to testing cars with a young man eager to buy his first car, to the paperwork process, and getting the plates. Good work and good vibes at Karmart!

We picked up a nail during a road trip. We pulled in and were greeted right away. The staff was…read morevery friendly and welcoming, and they were able to fix the tire and get us on our way. I can not thank the staff enough for saving our trip.

I have been to this Les Schwab Tire Center in Oak Harbor a number of times with my Grandma when…read morestaying with her. Sometimes for something small, such as getting some air in the tires, and sometimes for a more pricey item such as a set of new tires. The workers have been friendly in their interactions and not abrupt. Simple tire pressure checks have been free of charge and do require interactions with workers. Prices have been fair.