I have left 3-4 messages with absolutely no response. My agency was McDowell & Keeney which was…read moresold to Inzone. I am currently shopping my auto, renters and umbrella policies to new agencies. I welcome any recommendations. I reached out to Yates downtown and McClatchy with no response. Look elsewhere for insurance customer service and needed services to your existing policies with this agency. I am a former personal lines underwriter and this lack of service and response is unacceptable.

I was with Bewick Insurance for 28 years. The owners retired and sold their business to Inszone…read more I was assured I would receive the same level of service, but haven't. My first issue came about when I called to add a new car to my commercial policy. Of course nobody answered or called back after several phone calls. II ended up emailing the VIN so I could get coverage. Inszone didn't add the car and it turned out I didn't have coverage for over a month. More recently, Mercury Insurance switched me to paperless billing for my personal auto and homeowners policies without me knowing about the change. Needles to say the policies were cancelled because I didn't receive the renewals. Not a word from Inszone advising about the change in billing or that my policies were in jeopardy of being cancelled. I learned about this on a Friday and purchased policies online through Geico so I would have coverage through the weekend. I followed up with Inszone the following week and it took several weeks to get an auto quote. I more recently asked for a homeowners quote. It's been a week and a half and still no quote. Inszone was able to destroy a 28 year relationship in just a matter or months. They are fired.

Unable to contact anyone!!!!horrible customer service. Unable to get responses and also for my son…read moreresolving accident not his fault. I'll be leaving Geico soon for sure. They don't have any physical offices in California anymore

I have a simple billing question that can be answered in one minute. It's Thursday afternoon 4:00…read morepm and I have been on hold for 90 minutes, since 2:30. No call back option - it's "not available" today. I'm betting that I will be on hold until 6 pm and a recording will say Goodbye. I'm making this call for my 90 year old mother - I'm so glad I don't have geico!!!!! Edit: I was disconnected at 4:20. Called back and after going through a lengthy automated questioning (again!) I was disconnected (again!). Geico sucks!!!!!!!

Our family has been with state farm (and specifically Andy) for 3 generations so far. They have…read morealways been helpful, kind and ready to assist. Recently my father has retired, which is a big change, but I can say Andy has been fantastic at finding ways for him to save.

This is long overdue. My husband passed in 2017 which forced me to reach out to Andy…read more He treated me with such kindness as I was clueless to the insurance we had. He explained to me in a way that I would clearly understand to make the necessary changes that were best for me. During this time I was making changes he always make time for me if I had any questions or concerns. I appreciate all the office does for me.

Shane is awesome! Have been using Eastman insurance for years for my car insurance. Recently…read moreswitched over my Home insurance. Makes shopping for insurance easy, and great deals with good insurance policies. Has saved me a lot of money. Highly recommend to anyone!

Our family has used Eastman insurance for nearly ten years, referred by Dave Ramsey. I had loved…read morethe personal relationship and every time I called, Laura, the front would ask about the family and spend a few minutes catching up. I felt we mattered to them. When we purchased a new car a few months ago I called Laura to get a quote done and instead was transferred directly to a mass call line who didn't know me, didn't have my information, and couldn't answer my questions or even get me the quote I needed. This company has since been sold to TruSummit and without the personal touch of Shane and his team the service is just not the same. All the best to Mr. Eastman but we'll be shopping elsewhere.

My family had a super ooold home insurance policy.. I mean from the 80's. So many changes and new…read morestuff but our old company and agent didn't care... monthly payments were being made.. I wanted to compare rates, and Justin and his team didn't disappoint! They quoted me a better plan that covered more (since we have updated and expanded our house) at a lower cost! Anytime I need more info, documents, other quotes, Justin and his team gets back to me in a flash! And on top of that they are honest! If they cant offer me a better quote they let me know that the other comparables, they just couldn't beat. Thats always nice to have honest insurance agents in the business! Highly recommend giving them a chance. Even to shop around and compare prices! Im sure you'll end up with them, they always had the best plans!

If you're looking for a reliable and trustworthy agent, Justin is your man. When I had to make a…read moreclaim on my jet ski that was stolen, they made the process as painless as it could be. Justin and his crew went above and beyond to make sure I knew what was going on and that I was taken care of in any way that was needed. Thanks for all the help. Justin and his team are the reasons that I now have all of my families insurances through his Farmers branch. We currently have our home, business, auto, travel trailer, boat and life insurance with him. I have a great plan, that was customized to fit my needs and budget. I will continue to support Justin Yoder, not because he's a Vacaville local, but because he's professional and is there when you need him.

Kathy and her team have offered the best services . She does yearly reviews to adjust to the…read morechanging market. Her team has guided my family thru many claims. They have insured many homes and cars for my family. Great to have someone who you can trust. Paul

Alberta has been there for me for over 30 years! She always looks out for my best interest! Thank…read moreyou so much!

Joseph went above and beyond helping me find the perfect insurance to get my step daughter set up…read morewith . I was really nervous about the high prices I've been hearing friends and family talk about when they got their kids car insurance as well but he really took his time , answered any and all questions I had as well as found me a great price and I mean more than a $400 savings compared to other stories I've heard ! I made sure to ask for his direct line just in case I ever need anything in the future . Totally recommend ! Thank you Joseph , stay dope !

The manager Joseph has been very professional and attentive. He always aims to please and is quick…read moreto adjust to our needs.

Car accidents are the stuff of nightmares right? My fiance recently totaled my car and it has been…read morea mess, Amanda and Kwala have been beyond helpful in this stressful time. I am beyond grateful for their service and advise.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a native Californian and have been an Allstate agent in Vacaville since 1990. I love working with customers and helping with their insurance needs.

I recently transferred my insurance policies to their office. I have enjoyed their customer service…read moreand attention to details when they are discussing your policy information. I appreciate their efforts to insure that you have all of the available account access information.

My husband and I made changes in our insurance and we had a few things to deal with, Stephanie was…read morevery professional and so helpful in understanding the process. Stephanie went above and beyond and we appreciate her so very much , she is a gem !

I can not say enough good things about Allstate insurance! We left our last insurance company…read morefeeling like another client but Allstate especially Shawn makes us feel like Family. He answered any and every question I had & still have. When I was in my accident and didn't know my policy number he gave it to me right away. Then he helped me set the app up so that that didn't happen again. He is always making sure I'm getting the best rate. I recommend Allstate to all my friends and I'm always referring Shawn.

The place to go for all your insurance needs! Super friendly staff with great communication. Quick…read moreresponses whenever I had questions or concerns regarding my policy. Thep is the man