I had two appointments with Dr. Farber approximately 6 months apart. I was and am still having issues with double vision and shadow images.
At the first examination he suggested new glasses although he stated that my prescription/vision "had not really changed that much" compared to my current glasses. I declined to purchase glasses from him. My current glasses were approximately 14 months old, purchased from a different, unassociated doctor.
At the next examination Dr. Farber once again suggested new glasses. I was very reluctant because I did not think new glasses would correct the double vision or shadow images. I asked Dr. Farber that if I purchased glasses from him and I did not see any better could I get my money back and he replied yes. I assumed that, as a purported professional, he would stand by his word.
I wore the Dr. Farber glasses for three weeks to allow ample time to adjust to said glasses. I did not notice any improvement from my previous glasses. I went to Dr. Farber to return the glasses. Dr. Farber's staff examined me in the "new" glasses and my "old" glasses with no discernable difference. I was then told there would be a $75.00 to $100.00 restocking fee. I said that was unacceptable, especially since Dr. Farber did not tell me that when he convinced me to try his glasses. Had he told me that I would never have bought new glasses.
Dr. Farber then examined me in my "new" and "old" glasses and told me I could get a refund with a $75.00 to $100.00 restocking fee. I once again said that was unacceptable. I told him I felt he misled me by not disclosing restocking fees when I asked if I could get my money back as I would not have bought new glasses. Dr. Farber then became very angry and rude, threatening to call the police to have me removed from his office.
I have NEVER seen someone who calls themselves a professional act in such an unprofessional manner. Dr. Farber's staff also became very rude and unprofessional.
I left the office without a refund. read more
