Worst Patient Care & Customer Service from a Medical Clinic I have ever experienced in my life. I…read morehad a family physician growing up in my hometown, served on Active Duty in the military under numerous doctors, served in the National Guard under different doctors, have lived in three different cities with different family physicians and the Terre Haute Medical Clinic was the absolute worst. The staff that answers the phones, confirms appointments and greets customers act as though they hate their job, were completely unprofessional and hateful. When trying to get my records transferred, I had a signed release form faxed from my current family physician and watched the gal at the front desk do it. The staff at the THMC told me I needed this form signed and faxed so that's what I did and the staff at the Terre Haute Medical Clinic either never executed the transfer of my records or just threw the fax away. When I called to check on the status of my records, the staff said "even if we did get the fax we legally have 30 days to send them." After that response, I asked if she could check to verify my records were still there and the gal answering the phone that day said she doesn't have time to check for my record. I told her I needed that record so my new doctor could provide the same prescription that worked for my ailment in the past and she said "Sir, I don't have time to look for your record, we don't have email so send another fax" and then hung up on me. Part of being a respected family physician, or a respected business for that matter, is not just the service or treatment, but the entire experience. If you are only meeting your patients half way, why would you expect your patients to be loyal to your practice?

I saw Dax and Dr Pendergast several years back. I was very impressed with their ability and…read morecompassion. They will do right by you.

I went through the website to request a new patient appointment and they never called me--though…read morethat is their reported practice. I spend 28 minutes on hold today to find out why--and nobody ever answered.