My vehicle was taken in to address a rough idle. The shop failed to find the issue and claimed that…read morethe alternator was broken although it was functioning properly when dropped off. I was then overcharged for the replacement alternator. On top of this, there was a failure to address a warning light on the odometer. And, finally, I had a bad interaction with a lady hired for customer service. I would not recommend going to Integrity Automotive.

I was on a roadtrip when I started to have some car troubles. I am not from the area, and…read moretransparently I am quite clueless in relation to cars. I called up integrity auto and was immediately greeted with kindness and understanding. They got me all sorted out and helped me get back on the road. I wish I Iived a little closer so I could return to them if I ever needed additional services.

Outstanding, super friendly and professional people. did what they said they would do ..Great…read morecommunication and professional documentation of the car's condition. Will definitely be using them in the future and highly recommended.

The work done here is great. They do a great job of diagnosing your vehicle's issues and getting…read moreyour vehicle back on the road. Everyone is very personable, too. They've gone the extra mile with our vehicles. We trust all our auto repairs with them and highly recommend them.

Same as CARS...shysters. Overpriced, poor workmanship. Anyone can create a professional website…read morebut the proof is in the pudding. Go elsewhere.

This business continues to outperform all others in the area. Their customer service is excellent…read moreand they can be trusted as being honest. They will go out of their way to ensure you are satisfied. This is my go to auto service shop.

I remember when this place was a Merchant's. It was a Merchant's for the longest time ever before…read moreit became an NTB and now I hear they're now owned by Mavis. That being said, I've seen management change up at this place over the years and I've had some pretty bad experiences from previous crews here, but I've found the best use for this place is in oil changes, tire services, brake services, and so on. The regular maintenance stuff. I'll add that we used to be able to bring our own brakes/rotors/tires here and only pay for the labor, but the last time (2023) that I tried to do this at this location, I was told NTB didn't allow that anymore out of some liability issue or something. So, it seems that you need to purchase one of their own products for those services. However, they let me provide my own oil and filter for oil changes, so I think it's case specific. The staff at this location have also been really kind, no rudeness, no issues, and I've never had to wait long for the regular maintenance stuff to come through. All-in-all, it's a decent shop from a large chain. Management seems better now than it was in the past.

I can't say enough great things about this location and the people who work here! Shawn and his…read moreguys took care of me not the first time but several times and they don't hesitate one second. Whether it's an emergency or just service they are top notched.

Outstanding service! Locally owned and operated as a family business. They took care of me at an…read moreextremely reasonable price. Their services are top notch!

From one business owner to another,…read more I truly appreciate Aylor's Towing for coming out to assist us with our customers' needs. Not only did they fulfil those requests, but they also took care of a few additional small tasks on the same day. We discussed potential future towing services, and the pricing they provided was very reasonable. It's always great when local family businesses support each other, and it looks like Madison and Aylor's will have a lot of future collaboration! Thank you again for today! Your customer service was outstanding, and we truly appreciate your assistance!

After moving to Culpeper I was nervous about finding a good, reliable and honest car repair shop. I…read morethank the day I found Thompson. They have been wonderful to work with, go above and beyond to make sure we are safe to hit the road again. I highly recommend them .

Absolutely the best mechanic work in the area. So pleased with the fair policies and complete…read morehonesty. I trust this business 100% as they have never been anything but up front with our family and treated us well. The owner is an outstanding person and master in his field.

Avoid this place at all costs. CARs bought Hale Auto Service but they are shysters. I've already…read moreput in for their Inspection Station license to be pulled. They pass unsafe vehicles, charge you high dollar for stuff that doesn't need to be done. They lie, the cheat. Go elsewhere, please. Allen hasn't been there and is actually fired by another partner. Go figure. Ed can't be trusted.

I called to get an estimate to get the timing chains done on my Audi since I usually do most of the…read morework on my cars myself but lack the proper tools and facility to do the job so I need to delegate this work. I guess when the customer knows what he's talking about, and how his engine is assembled as far as the timing gear it scares them. I never got a call back with the estimate after the gentleman said they would "Get numbers together and call me back." This to me is an enormous red flag. I mean who does not want a minimum 18 hour book job? No, I'm not a tech, but I used to work as one when I was 19 many moons ago.