I went in to Fanny May for the first time a few days before Valentine's day for a special treat for my boyfriend. I was greeted by a lady who inquired as to what brought me in. I said I was looking for Trinidads for my special someone. She said they carried heart shaped boxes that had a half pound of chocolate. (So far so good). I hadn't seen the box yet so I asked how many of the chocolates were in the box. She then said rather rudely, "I don't know I didnt package it" She proceeded to hand me a prepackaged heart shaped box. I inquired about other sizes to see what else they carried (like I said first time there). She then said well we also have 1 pound boxes. So I asked about the red boxes over the counter that went with the individual chocolates. I had intended to buy an assortment of chocolates of my choosing that would have trinidads included. She then said, "Oh those are just for the truffles." (Which confused me because isn't that what I was trying to buy??) She then proceeded to say "either way the smallest box only holds 2 truffles, and your boyfriend would be mad to receive that." I then stepped up and said, "No he wouldn't be mad, why would he be mad for getting a small number of his favorite chocolate? He will be happy just knowing that I got him any at all." Then she scoffed and went to help a new customer who walked in leaving me with the first box of Trinidads.
I don't mind paying high prices for chocolate since the truffles at Fanny May are delicious, but their chocolate is too expensive to be treated rudely trying to make a purchase. Especially since it was my first experience in their shop. The girls who rang me up were really nice though. I'll still buy from Fanny May, but I will never walk into this location again. read more