This place is straight trash! Do not waste your money here, their markup is insane! And they will…read moregive you a discount when you check out on everything you buy to ensure that your items do not qualify for return or exchange due to their store return policy. $360 for Ray ban wayfarers... really? Do not waste your time or money. The GM Mark is super shady and so is the way they do business.

This store is excellent. I have lived and traveled all over the United States and everywhere I go…read moreI receive complements about their ties and clothes. They carry an excellent selection, high end and great service.

There are minimal options in Hobbs, NM, for sporting goods stores…read more Hibbett Sports is okay at meeting most team sports needs... actually, only a handful of sports to my recollection: baseball, basketball, football, soccer, softball, and track/field. There may have been other items, but they didn't stand out. I'm the last person who likes all the bright flashy colors in this place. Some of the shoes especially look gaudy. Guess that's still the style. The plainest items for purchase where the baseball/softball gloves. Lol. I just know what I like for workout clothes and running shoes. Didn't see anything I would purchase here. For my kiddos, though, it's nice to know this place has alternatives to Big 5, Walmart, and whatever else I'm missing in this small town. This shop is located in a plaza across from Walmart. Free parking. The staff greeted me, but that was about it. I suppose they sensed that I was less than impressed with the women's stuff and didn't need assistance.

So, I don't care to go here much, but I had to, I wasn't looking forward to the typical abuse you…read morereceive from employees as you shop there, but today was different, I had to go. So I found the section I was looking for and stopped a young lady to ask for either someone to move the totes, obviously just unloaded from a truck, or if I could get a pallet jack so I could do it. She did not reply with the usual, " not my department, I'll call someone", no, she laughed and said she wouldn't let me do that, I was a customer, so I found what I wanted, she offered further assistance and she was so helpful when her coworker walked up I told him how she helped me find my balls and how happy I was. Dynasty, is the definition of what customer service should be. She found my balls, offered more help, when I saw her again later, she smiled huge and asked if I was still okay or if she could help me further. How cool is that? Totally unexpected from an Academy employee. Thank you Dynasty! Keep up the great work!!!

Store looks like a second hand store. Displays are unattended. Most items dont even have price…read moretags. Only reason to be there is if you need something specific, made sure they had it online and called to verify, and know the price. Very disappointing. No reason to shop for anything I ntrresting.

Went here (September 2025) for new shoes for my 11-year-old…read more Service on the floor was really nice when we approached them. However, they never welcomed us or asked if we needed help. The young lady at the counter was nice, but didn't give me any information about the coupon on the app when she asked if I would be using it. Lol. Hey, Nike Factory Store - Lubbock, y'all need to work on more than just bare minimum communication. Clean store. Fairly large for a factory store too. I like shopping in this area of Lubbock, Texas because it's low-key and parking is usually easy.

Great store. Have been to numerous Nike outlet stores in my travels. This one by far is one of…read morethe best I have visited. Great inventory, friendly staff and very clean and organized location.

Nice staff that checked us out. Nice item was on sale. Good selection of items, especially for…read morethe ladies. Parking is easy. Store is clean.

The absolute worst customer service. Everyone stands around talking, too busy socializing to help…read morecustomers. No manager to be found. Maybe the manager was one of teenagers socializing. Lots of other places to buy UA, On Cloud, Lulu and Oakley's that are willing to help. Not going back!

The employees here were super helpful. Even in West Texas, I was able to find my son a University…read moreof Oklahoma hat and the price was amazing. We also found a Dallas Cowboys jersey for him that we plan to get and it was in a size that not even the Dallas Cowboys store in Midland had. Did I mention that the employees were super helpful?

Would leave a 5 stars but the "managers" that represent customer service upfront have horrible…read morecustomer service. Victoria on the other hand had outstanding customer service and was looking for alternative routes to help solve my problem. She should be promoted to manager because she knows what she's doing! Other than that would not recommend buying shoes from here their policies are dog shit

Pricing errors TERRIBLE Customer service Jsut don't like…read morehow they argued with us about prices

Great store and great experience! The guy who checked me out was really nice and helpful.read more

Wow. Totally ignored at the firearms counter. 3 employees, 1 customer besides myself. Ya lost me…read moreand my purchase.

I came to this Famous Footwear in Carlsbad , NM, with my two daughters on 1.18.2025…read more It's located at the Carlsbad Pavilion, next to Maurices, Ross Dress for Less, Family Dollar, & Melrose Family Fashion. Was not welcomed or said hi to when we first entered. That was a red flag. My youngest really wanted the new Valentine Converses, but her and I butted heads about it because she wanted to go up two sizes because her true size wasn't "comfortable"... then the next size up wasn't comfortable either. I reminded her that Converses are cool but they aren't exactly comfortable plus they take a while to break in. My youngest has done this before with shoes... tried a pair of new shoes on that I suspected was slightly too long and said they felt fine and then when she actually wore them for a day, they slipped and gave her sores. To clarify, both of my children currently have the same size feet, so I had the oldest also try the same pair on and give me her opinion of how they felt. While all of this was going on, the staff members acted very strangely around us. They were friendly, but suspicious. The taller & heavier-set lady followed me everywhere at first & watched me like a hawk. It was so uncomfortable. The staff didn't do anything to assist with the measuring of my daughter's foot, or ask her questions and remind her that breaking in shoes takes a while. Guess they didn't need any sales that day. Not many sizes available in the boots section for women. Store was grungy and had worn-out benches for trying on shoes. I was fine walking out with no purchase because of all of the above complaints, but especially the lack of customer service.

his young man Nathaniel has the best customer experience i've ever seen in famous footwear He help…read moreme find the perfect crocs and Heydudes for back to school for my little ones if he's already not a manger make him one or give him some type of promotion please god bless that young man!