Pricing errors TERRIBLE Customer service Jsut don't like…read morehow they argued with us about prices

The shoe department is sh**, I don't think they have anyone working in that department, shoes…read moreeverywhere, display shoes cant be found in their boxes or spots. For the prices they want, we should be able to find the shoe, immediately locate it below or above the display, grab and go. There are shoes in boxes that aren't displayed, there is no help, absolutely pitiful, not what I expected from an Academy store. I would have given 0 stars, but the young man at the gun counter, with multi-colored hair, was phenomenal with help and customer service, these stars I gave are for him, and him alone. Academy better watch out, I might go back and try to recruit that young man to work for me.

So, I don't care to go here much, but I had to, I wasn't looking forward to the typical abuse you…read morereceive from employees as you shop there, but today was different, I had to go. So I found the section I was looking for and stopped a young lady to ask for either someone to move the totes, obviously just unloaded from a truck, or if I could get a pallet jack so I could do it. She did not reply with the usual, " not my department, I'll call someone", no, she laughed and said she wouldn't let me do that, I was a customer, so I found what I wanted, she offered further assistance and she was so helpful when her coworker walked up I told him how she helped me find my balls and how happy I was. Dynasty, is the definition of what customer service should be. She found my balls, offered more help, when I saw her again later, she smiled huge and asked if I was still okay or if she could help me further. How cool is that? Totally unexpected from an Academy employee. Thank you Dynasty! Keep up the great work!!!

Came to Academy Sports to get a Texas Longhorns sweatshirt. I was absolutely SHOCKED that they did…read morenot have ANY here. There were a handful of Texas shirts but no sweatshirts. There were GENEROUS options for Texas Tech and Texas A&M. After this disappointment, I decided to wander around the store and heck out what else they had to offer. I found some woman's mesh shorts for $7.99 that I was SUPER EXCITED FOR! (The pair of Champion ones I was wearing have to be about 20 years old and the elastic is so loose.) I was so ready to retire these and get some new ones. Only problem... so there were 2 styles: 6"mesh basketball ones (with a draw string) and "shortie" mesh shorts (shorter in length and no draw string). I decided that the "drawstringless" ones were more comfortable and searched the rack for my size. Literally ONE pair out of the hundreds of shorts in a plethora of colors. ONE PAIR. ONE LOUSY PAIR. I got them but REALLY would have appreciated more options. I don't know if they were changing over stock or what but there were tons of pallets of merchandise in the aisles. It was a little difficult to maneuver around. As for the staff... definitely not very friendly or helpful. The girl in the fitting room literally said 2 words to me and then continued to interact with another worker WHO WAS TRYING ON STUFF. Then, waiting in line, there was ONE register open (and 4 workers behind the registers). Ok? There was a customer service register open but the girl was chatting with another employee while I stood waiting my turn for a few minutes. Finally, who calls me up? The customer service girl. Couldn't she have called me up and not had me wait. THEN while she was checking me out, she was still having the conversation with the other employee instead of having any interaction with me... the CUSTOMER! Very bizarre. Just felt like the workers were more interested in chatting with other employees than helping customers. So the 3-Stars is because it is good that there is a sporting goods store here in Midland. Not happy with the selection of merchandise or the customer service.

Terrible service, the manager seemed mad when I was trying to get an answer like I was bothering…read moreher. No help at all because she didn't try. Alysia is her name. Not sure of the spelling

I don't like spending a ton of time in the mall, I have a few stores I visit and I try to get out…read morebefore the crowds take over. I usually shop in the Buckle for my Miss Me jeans, but I don't like being 'sold to' so intensely, so I haven't been in a while. I walked by American Eagle, and they had some great jeans on display. I haven't been in there before, so I went in. First of all, the kids working there are amazing-friendly, super helpful and NOT pushy! I asked for help twice, to find specific pairs of jeggings and to ask about sizing. Jessie was such a huge help! She nailed my size with one look, and the jeggings fit to perfection! (Fyi: Miss Me size 29 is equal to size 8 jeggings in AE). Love this store, love the clothing and the sweet staff! Definitely my new go-to store in Midland.

Cleaner store than Ross. Go here for shoes! Not much of a clothing selection.read more

I returned a pair of boots to this store. There were two cashiers only out of 6 stations - a…read moreFriday afternoon at approx 1:30, so I had to wait in line well over 30 minutes! The store was packed with holiday shoppers and merchandise was in disarray. It was impossible to find anything, and I didn't see any employees to get help. Finally at the register, I had the unworn boots in the original box and my receipt, but didn't bring the credit card I'd used. They were not able to refund my card, but issued a store receipt. I've returned items at other stores where they can refund the card used with the bard code info. This Marshalls is the closest one to me, but over 150 miles, a 2 1/2-3 hour drive. And Marshalls does not have online shopping. I wasn't able to use the store card at that time - the store was a mess. Because of the lack of employees for assistance, because the store was so messy, and because they were not able to refund my purchase, with receipt, to my card, I give them a one-star rating.