Great customer service with the new owner!! Go check it out. They have ton of new items and it's a…read moregreat local shopping experience. Wonderful selection.

Absolutely never buying from here again!! Have bought many times from them in the past but I have…read morenever felt so ashamed for having to return something before like I was today. Walked in and just said I needed to return something. And I asked the lady how her day was and her reply " It was until now." Terrible customer service. Perfect example on how to never have my business again.

So, I had been hearing about 5.11 for some time now, well I finally made it over there. The…read moreselection is nice, depending on what you are looking for. They have a limited stock on some things, and then great selections on others. The bad, if you go in there expecting customer service, forget about it, there was only one guy working and he pretty well stayed hid behind a display leaning on the shelves messing with his phone. I think if my intentions are to go in and drop almost $200 on a belt, I expect some customer service, and I shouldn't have to solicit it, either. He looked up on occasion but then right back down to his phone. Sales people shouldn't be allowed to carry their phones while on the floor. If they were set on burning a potentially loyal customer into someone who will never come back, congratulations, you did it.

From the owner: 5.11 Tactical manufactures gear for every mission. Whether you are law enforcement, firefighter,…read moreems, military or looking for innovative durable solutions, 5.11 makes gear for you. Choose from a wide range of men's and women's apparel, backpacks, footwear and every day carry accessories.

So, I don't care to go here much, but I had to, I wasn't looking forward to the typical abuse you…read morereceive from employees as you shop there, but today was different, I had to go. So I found the section I was looking for and stopped a young lady to ask for either someone to move the totes, obviously just unloaded from a truck, or if I could get a pallet jack so I could do it. She did not reply with the usual, " not my department, I'll call someone", no, she laughed and said she wouldn't let me do that, I was a customer, so I found what I wanted, she offered further assistance and she was so helpful when her coworker walked up I told him how she helped me find my balls and how happy I was. Dynasty, is the definition of what customer service should be. She found my balls, offered more help, when I saw her again later, she smiled huge and asked if I was still okay or if she could help me further. How cool is that? Totally unexpected from an Academy employee. Thank you Dynasty! Keep up the great work!!!

Came to Academy Sports to get a Texas Longhorns sweatshirt. I was absolutely SHOCKED that they did…read morenot have ANY here. There were a handful of Texas shirts but no sweatshirts. There were GENEROUS options for Texas Tech and Texas A&M. After this disappointment, I decided to wander around the store and heck out what else they had to offer. I found some woman's mesh shorts for $7.99 that I was SUPER EXCITED FOR! (The pair of Champion ones I was wearing have to be about 20 years old and the elastic is so loose.) I was so ready to retire these and get some new ones. Only problem... so there were 2 styles: 6"mesh basketball ones (with a draw string) and "shortie" mesh shorts (shorter in length and no draw string). I decided that the "drawstringless" ones were more comfortable and searched the rack for my size. Literally ONE pair out of the hundreds of shorts in a plethora of colors. ONE PAIR. ONE LOUSY PAIR. I got them but REALLY would have appreciated more options. I don't know if they were changing over stock or what but there were tons of pallets of merchandise in the aisles. It was a little difficult to maneuver around. As for the staff... definitely not very friendly or helpful. The girl in the fitting room literally said 2 words to me and then continued to interact with another worker WHO WAS TRYING ON STUFF. Then, waiting in line, there was ONE register open (and 4 workers behind the registers). Ok? There was a customer service register open but the girl was chatting with another employee while I stood waiting my turn for a few minutes. Finally, who calls me up? The customer service girl. Couldn't she have called me up and not had me wait. THEN while she was checking me out, she was still having the conversation with the other employee instead of having any interaction with me... the CUSTOMER! Very bizarre. Just felt like the workers were more interested in chatting with other employees than helping customers. So the 3-Stars is because it is good that there is a sporting goods store here in Midland. Not happy with the selection of merchandise or the customer service.

Went in Thursday to buy my kid a new baseball bat, wasn't greeted at the front like usual (the…read morecashier seemed to be more into their conversation with other worker at the front than focusing on any customers), was helped on the floor by kid putting away baseball stuff (didn't really know what i was looking for but he was VERY helpful)! Cashier seemed to be in a rush to get back to conversation versus asking if I found everything okay (asking bare minimum as someone who works in retail). Overall, was very impressed with floor crew and their customer service skills over the person who you would think is the face of the shift (cashier/greeter). Don't remember their name, but if I were a manager (and I have been) I would move them away from the frontend.

Why am I not surprised this place has 1 star. I'm sure it's because we can't give negative stars…read more Every other Dicks I've been to the customer service is amazing. I've been here twice today. The first time it took over 2 hours to get my son a pair of soccer cleats. Had to come back to get me some indoors because unfortunately Lubbock's selection is 0. Store is basically empty. I've been waiting for 30 minutes for a pair of shoes. Some guy has asked me twice now if I've gotten them and, no, I'm still standing here without shoes? Went to look at golf clubs and asked a question and got I don't know and they walked away. This store is an absolute joke. Close this down and reopen the one in Lubbock where people actually care.

Pricing errors TERRIBLE Customer service Jsut don't like…read morehow they argued with us about prices

The shoe department is sh**, I don't think they have anyone working in that department, shoes…read moreeverywhere, display shoes cant be found in their boxes or spots. For the prices they want, we should be able to find the shoe, immediately locate it below or above the display, grab and go. There are shoes in boxes that aren't displayed, there is no help, absolutely pitiful, not what I expected from an Academy store. I would have given 0 stars, but the young man at the gun counter, with multi-colored hair, was phenomenal with help and customer service, these stars I gave are for him, and him alone. Academy better watch out, I might go back and try to recruit that young man to work for me.

Walked in. Maybe 5 tables of guests. 4 servers/bartenders walking around serving every…read moretable...except ours. We got looked at by a couple servers several times but I guess they aren't working for tips tonight. Menu was absolutely FILTHY covered in sticky dirty crap & honestly, the atmosphere is blah. Not what I'd call a "sports bar." I'd suggest you spend your money where someone may actually want it.