Came here and the owner walked us through what shoes would be best for us! He was so kind and…read moreknowledgeable. Left with two great pairs of running shoes. Definitely will be back. Thank you so much!!

Went here with my family to get some workout clothes for the girls. Good selection of clothes &…read moredecent selection of shoes. Customer service is awful. None of us were greeted when we walked in, despite about 5 people working. We spent a total of about 45 minutes in the store trying on clothes & looking at all of their products. Employees kept walking by but didn't say a word to any of us or acknowledge that we were there. All the employees were talking to each other laughing and carrying on while I was going back and forth from the dressing rooms grabbing different sizes. Finally we just put back all the clothes that we wanted to purchase and left. Will be ordering online, but really disappointed when a locally owned business doesn't even acknowledge the customers in their store... Will not return.

Went in Thursday to buy my kid a new baseball bat, wasn't greeted at the front like usual (the…read morecashier seemed to be more into their conversation with other worker at the front than focusing on any customers), was helped on the floor by kid putting away baseball stuff (didn't really know what i was looking for but he was VERY helpful)! Cashier seemed to be in a rush to get back to conversation versus asking if I found everything okay (asking bare minimum as someone who works in retail). Overall, was very impressed with floor crew and their customer service skills over the person who you would think is the face of the shift (cashier/greeter). Don't remember their name, but if I were a manager (and I have been) I would move them away from the frontend.

Why am I not surprised this place has 1 star. I'm sure it's because we can't give negative stars…read more Every other Dicks I've been to the customer service is amazing. I've been here twice today. The first time it took over 2 hours to get my son a pair of soccer cleats. Had to come back to get me some indoors because unfortunately Lubbock's selection is 0. Store is basically empty. I've been waiting for 30 minutes for a pair of shoes. Some guy has asked me twice now if I've gotten them and, no, I'm still standing here without shoes? Went to look at golf clubs and asked a question and got I don't know and they walked away. This store is an absolute joke. Close this down and reopen the one in Lubbock where people actually care.

So, I don't care to go here much, but I had to, I wasn't looking forward to the typical abuse you…read morereceive from employees as you shop there, but today was different, I had to go. So I found the section I was looking for and stopped a young lady to ask for either someone to move the totes, obviously just unloaded from a truck, or if I could get a pallet jack so I could do it. She did not reply with the usual, " not my department, I'll call someone", no, she laughed and said she wouldn't let me do that, I was a customer, so I found what I wanted, she offered further assistance and she was so helpful when her coworker walked up I told him how she helped me find my balls and how happy I was. Dynasty, is the definition of what customer service should be. She found my balls, offered more help, when I saw her again later, she smiled huge and asked if I was still okay or if she could help me further. How cool is that? Totally unexpected from an Academy employee. Thank you Dynasty! Keep up the great work!!!

Came to Academy Sports to get a Texas Longhorns sweatshirt. I was absolutely SHOCKED that they did…read morenot have ANY here. There were a handful of Texas shirts but no sweatshirts. There were GENEROUS options for Texas Tech and Texas A&M. After this disappointment, I decided to wander around the store and heck out what else they had to offer. I found some woman's mesh shorts for $7.99 that I was SUPER EXCITED FOR! (The pair of Champion ones I was wearing have to be about 20 years old and the elastic is so loose.) I was so ready to retire these and get some new ones. Only problem... so there were 2 styles: 6"mesh basketball ones (with a draw string) and "shortie" mesh shorts (shorter in length and no draw string). I decided that the "drawstringless" ones were more comfortable and searched the rack for my size. Literally ONE pair out of the hundreds of shorts in a plethora of colors. ONE PAIR. ONE LOUSY PAIR. I got them but REALLY would have appreciated more options. I don't know if they were changing over stock or what but there were tons of pallets of merchandise in the aisles. It was a little difficult to maneuver around. As for the staff... definitely not very friendly or helpful. The girl in the fitting room literally said 2 words to me and then continued to interact with another worker WHO WAS TRYING ON STUFF. Then, waiting in line, there was ONE register open (and 4 workers behind the registers). Ok? There was a customer service register open but the girl was chatting with another employee while I stood waiting my turn for a few minutes. Finally, who calls me up? The customer service girl. Couldn't she have called me up and not had me wait. THEN while she was checking me out, she was still having the conversation with the other employee instead of having any interaction with me... the CUSTOMER! Very bizarre. Just felt like the workers were more interested in chatting with other employees than helping customers. So the 3-Stars is because it is good that there is a sporting goods store here in Midland. Not happy with the selection of merchandise or the customer service.

So, I had been hearing about 5.11 for some time now, well I finally made it over there. The…read moreselection is nice, depending on what you are looking for. They have a limited stock on some things, and then great selections on others. The bad, if you go in there expecting customer service, forget about it, there was only one guy working and he pretty well stayed hid behind a display leaning on the shelves messing with his phone. I think if my intentions are to go in and drop almost $200 on a belt, I expect some customer service, and I shouldn't have to solicit it, either. He looked up on occasion but then right back down to his phone. Sales people shouldn't be allowed to carry their phones while on the floor. If they were set on burning a potentially loyal customer into someone who will never come back, congratulations, you did it.

From the owner: 5.11 Tactical manufactures gear for every mission. Whether you are law enforcement, firefighter,…read moreems, military or looking for innovative durable solutions, 5.11 makes gear for you. Choose from a wide range of men's and women's apparel, backpacks, footwear and every day carry accessories.

Great customer service with the new owner!! Go check it out. They have ton of new items and it's a…read moregreat local shopping experience. Wonderful selection.

Absolutely never buying from here again!! Have bought many times from them in the past but I have…read morenever felt so ashamed for having to return something before like I was today. Walked in and just said I needed to return something. And I asked the lady how her day was and her reply " It was until now." Terrible customer service. Perfect example on how to never have my business again.

Great golf shop. From the staff, to the fitting rooms for clubs, and even the golf club…read morebuilder/repairman, This place has it all. Great putting green to test out those putters and a killer selection of apparel/gear. Plus they can order whatever you need. They're reasonable with pricing even being in Midland. So win win. I come here for all my needs especially building clubs. They're quick and professional about that. Would be great if they were open on Sunday's.

This rating comes not so much from the store but from the personal experience I had with an…read moreassociate. Jaelynn (sp) actually snuck up on me and asked if I needed assistance with anything. ( which in itself was awesome since I had passed many other associates who didn't even acknowledge me) I told her I had been looking for a stand mixer that showed online to be in stock, I looked, she looked to no avail. She then offered to go to the rear of the store and look, a few minutes later she returned empty handed. So I asked about another model, we looked around together and she again offered to go to rear of store, no luck again. The computer in her hand said they had these items well I finally broke and said what about this one, didn't want to spend $500 but it was for a 21 yr anniversary for my wife. I could tell she smiled under her mask when I told her that and she said she would go dig deeper in receiving and do her best. In the meantime I was wandering around and happened to notice a kitchen aid box on a big cart with nothing else but keurig boxes, I moved the coffee machines, pulled it out and got it opened and there was the teal colored professional plus 5 kitchen aid, jaelynn returned about this time and apologized but gave a "yay" when I showed her what I found. We spoke for a few, she is a wonderful person who ran all over target and dismantled receiving for this thing. She is awesome!! She congratulated me on my anniversary thanked me for coming, I thanked her for being great and I checked out and left. Best customer service experience I have ever had in midland! Thanks again J!!!

Walked into Target yes it's Saturday and yes it's tax free weekend, however, there is one thing to…read morebe understaffed but there were plenty of associates and clothes were thrown all over and racks a mess. I used to work retail so I understand the work but it's wild how nobody seems to care how messy the store is. I hope staff and management come together to organize and tidy up the store!