I visited the Family Dollar in Olympia Fields and was deeply disappointed by an associate's refusal to honor the company's clear return policy.
... "Within 30 days, unopened items without a receipt are eligible for store credit"...
yet instead of simply following company procedure, I was met with dismissive personal rules and unnecessary resistance.
To add insult to injury, the employee's inability or unwillingness to properly handle the situation provoked unnecessary tension from customers standing behind me. One customer became upset and accused me of 'holding up the line' because I was processing a return, forcing me into an uncomfortable verbal exchange in the middle of the store.
What should have been a simple customer service interaction turned into an embarrassing and emotionally exhausting experience.
I am a professional adult who entered the store expecting basic courtesy and adherence to company policy, not conflict, hostility, or public embarrassment.
If store associates wish to create their own policies, they should open their own businesses. Until then, Family Dollar's stated satisfaction guarantee and return policies should be upheld consistently and professionally. read more