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    Family Dollar

    4.0 (1 review)

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    Photo of Greg M.
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    33
    12

    7 years ago

    Found all my essentials that I forgot on my road trip and then some. Well stocked mini Kmart. Staff was friendly

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    Smith's

    Smith's

    3.0(15 reviews)
    11.7 mi
    $$

    Went to Smith's pharmacy to refill heart meds, the pills were not the same as I have been getting…read morefor 6 plus years. I went back to check if these pills were correct, they said they switched brands but prescription is same, didn't even look at the pills. Three days after taking the new brand my heartbeat was racing and would not settle back down. Went back to the pharmacy and explained what was happening, the woman at the counter said in no uncertain terms that is what we have and we don't take pills back. No offer whatsoever to try to help the customer with any options.

    Went to Smiths yesterday, to pick up a few things and don't know what was going on and the cashiers…read morewere ignorant as can be there were two young girls cashiers at the self check out that were jerks and there was the one I went threw with a cashier that checked me out before I even got up to cash register I noticed she has been kind of snobby to the lady in front of me as she is checking her out then I was next and the phone rang. She has the phone by saying yeah she didn't say Smith is welcome to Smith or anything just yeah, then she check me out. They handed me my bags and I walked out and went home and then noticed I didn't get one in my bags so we called them. They said the bag was there but didn't say sorry or anything when we went back to get it. My wife does not like shopping at Smiths but I do but with jerks like they had yesterday will definitely make me change my mind, by the way this is the Smiths in Rock Springs, Wyoming don't want to criticize any of the other Smith

    Boot Barn

    Boot Barn

    2.0(2 reviews)
    11.8 mi
    $$

    Incomplete customer service and store management. This place is a joke. They do not adhere to their…read morereturn policy so if you buy something here and take it home then find out it doesn't fit, they will not exchange it for the right size or take it back. Worst store ever. I expect them to go out of business soon.

    I'm in Wyoming, I need new boots and my hotel is next to Boot Barn... well the natural thing to do…read morewould be go to the barn and saddle up to some new boots (like my livestock reference?). Boot Barn had lots and lots of merchandise to choose from. They had all sorts of boots to try on from a number of different brands. I just wanted some fairly normal brown boots with a larger heel, which I'm sure there's a very technical cowboy term for. Great, lots of boots to choose from... as long as you wear a full size. I ended up fitting into an 11.5 not a 12 or 11 which they have tons of. They seemed to have very few half sizes in any of the potential half sizes. Also, what they have out is what they have. I was told they can order and ship to you anything they don't have at no additional cost to you. For an instant gratification person like me that's very tough. My biggest disappointment with the experience was the general lack of customer service with a smile I received from anyone across two visits. I was asked if I needed help and I initially I didn't but when I did I was surprised at how poor the help was. If I'm visibly about to spend 150+ on a week day night where there's no one in the store you aught to happily help me. And if your website carries the boot with free shipping and potentially no tax you should at least match the bootbarn.com website price to gain my business. When I asked about the website vs store price I was promptly blown off and told they could have been even more expensive in the store. That's super, but I assert very politely that I don't care. This is a great example of companies needing to do a better job of acknowledging they have websites and train their staff to match or at least acknowledge the website exists in a response to a question regarding the website. And yes, I did spend $10 more than bootbarn.com and $25 to $30 more than other websites buying the boots in the store despite the opportunities for better service. All in all, there's a great selection of boots and western wear to choose from, it mostly full full full price and could be found cheaper online... even on the bootbarn.com website. If you like western wear and slightly rude retail employees you'll be in heaven.

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    Family Dollar - discountstore - Updated May 2026

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