I went to this salon as a first time customer during a visit from Oakland, CA. I have thick and long, natural hair, and wanted a blow out and curl. A young lady named Yay-yay (sorry if I misspelled her name) blew me out, and Jessica was my stylist. Jessica is a pro. It seems like she was born with a talent and care to work with heat on natural hair. No burning, no scorching, and no fear from me, especially when she pressed my edges. She gave me the most gentle hot comb and slide curl style that I have ever had. Though I deeply love my natural hair texture, I do like variety, and my hair was stunning when they finished! Both of these ladies are talented and confident, and were not afraid of working with my raw, natural hair. I am very tender-headed, but I did not wince in pain at all during my service. Best of all, though I didn't get started until about 35 minutes or so after my appointment, the ladies got me out in just over an hour and a half. I should add that I went in with my hair already washed, conditioned, combed out, and loosely braided in quarters, which certainly saved me time. But they work efficiently and focus on what they are doing. My only issue occurred when Yay-yay briefly combed my hair from my roots to the ends without fully detangling the ends first. I could hear and feel some of my hair snapping, so I called her attention to it and she stopped. Her blow drying technique was solid though, and she used my Marrakesh KmKh blow style oil with no hassle. I love that stuff! The shop has a convenient location in a strip mall not far from the main post office with lots of parking. The ladies' salon area is at the back of the shop, and there is a nice, spacious barber shop in the front for the fellas. All of the stylists were friendly and courteous, and so were the customers who came in. I highly recommend this shop and will definitely go back during my next visit! I even sent the girls some candy from CA because I have continued to receive so many compliments on my hair. Nice work ladies! Thank you. :-) Jennifer in Oaktown read more

I stopped by Familiar Faces Barbershop when I was out of town seeing family, and was met by a few unprofessional individuals who acted as though they could care less that a customer walked in the door. I received my hair cut, and when it came time to pay, the man asked for my card and swiped it in the machine. The cut was $40, something they hadn't mentioned upon walking in, and when I asked how to leave the tip, the guy said "I already took care of it." So the dirt bag automatically gave himself a tip without consent, which floored me as someone who likes to tip generously. I was so surprised it took me a moment to realize the audacity this man (Matt I believe his name was) had. I was in a hurry to see family, so I didn't make a big deal of it. But considering that Matt couldn't even give me a proper zero line up and gave me no choice other than a (poorly done) fade, the dude should have been happy with $5. Dude should be working at great clips (or more rather not at all). In short, the place and staff were dirty, rude, unprofessional, and if I could leave zero stars, I would. read more

Been getting my haircut by Jo for the past year and a half. Great atmosphere and good vibes. High recommend this place to anybody looking for a cut around the area! read more

My man gets a cut here and they're are so polite and leave my man looking #fresh #ohyeah if there was more stars to give, i will! ill give them 10/5 stars! read more

Firstly, my former barber has great skills I must point out! My first few visits were awesome and was even persuaded to purchase the $50.00 package with the flyer with subsequent services of $10 thereafter. However, things went downhill after I showed up late one day and then after my barber's idiosyncratic conversations went left. On my last visit I was just asking a question on arrival his shocking response was "don't you see I'm taking?" Now in most cases I would have just picked up and left but I am person who believes in forgiveness and wanted to see if there was a motive and questioned his intent when it was my turn for my haircut.He explained this was a result of my prior tardiness of which was glad I discerned! All was forgiven and we moved on but when he told me that he a big client earlier who payed him mega bucks and my little $20 was not lucrative to him, my decision not to return was solidified! I found another place that appreciates my money plus they are more personable and professional. Blessings. read more

Let m start by saying all barbers are not created equal. That's a lesson learned the hard way sometimes, especially when trying a shop for the first time. I'm happy to report that Matt the Barber took care of me. The shop isn't as fancy as some others, but the cut was quality. I wouldn't have any problem recommending him to anyone in need of a cut. read more

I'm asian, no one knew how to cut straight thick hair except for one barber. He called me over while he was cutting someone's hair, then said under his breath it was gonna be $40. ? Alright that's expensive for a barber shop... He then proceeded to tell me there were other barber shops, one closer to the mall that I should go to. I may be wrong... But I think I was just kindly refused service, dare I say because of my ethnicity? read more

Let's me help you save your time, stay far away. I booked my daughter with Nikki. Over the phone she was pleasant, anything to get us in. I was clear about my daughters length "lower back/waist" and she quoted me $75 for braids to include extra for length. This was entrapment, once she got us in, her hair washed by someone else;Nikki shows up over an hour later with a new quote. She alleged I told her it was shoulder Length . She did this all is front of the business owner, arguing back and forth with me. I had two friends there I had referred, she rudely turned away my referrals, saying she didn't need them. Poor business practice, lack any customer service and unprofessional. read more

I happened to stumble upon this place as I am from out of town and driving through the area. The barbers noticed me in the parking lot for some time and came out to offer assistance. Although I was not a paying customer the barbers were courteous and allowed me and my children to come in and use the restroom. The barbarshop was very clean and so was the restroom. You could immediately sense the family friendly atmosphere with the chitchatting, laughter and football game playing in the background. The barber that invited us in asked if we needed additional assistance or directions and we went on our way. I wasn't even a paying customer and their customer service skills were above and beyond, this can only mean they treat their patrons with the utmost respect. read more