I have been patronizing this establishment for 8 years. On a night that it was 35 degrees I walked into the establishment with my jacket hood on my head. I walked directly to the ATM and put in my card. I was approached by security and told I needed to take my hood down. I asked why and they said it was their policy. I told them that their policy was not posted anywhere. One of the security people, Chad, has know me for years. I have never caused a problem there r at the bar they operate Headquarters. The security person insisted I needed to take my hood down because I might be trying to rob the place. I told him I would not comply and to call the police. I then proceeded to gamble and was approached by police. I left the casino as instructed and will not be back again. I gamble and unfortunately loose 10 to 15 grand a year there, not to mention what I drink at Headquarters. YOU PEOPLE WILL NOT GET A DIME FROM ME in the future. This is where the cursing will begin. Go fuck yourselves. I have been a great patron in every respect. You can talk to EVERY bartender and EVERY security person that has EVER worked there and you will find this to be accurate. In my 46 years on this earth I have never been asked to leave ANY establishment. You people have no idea what customer service is. Your employees do, but they all feel constricted by your rigid rules and lack of common sense. You are the example of what not to become as a corporation. So you will loose 15 grand a year from me, and I suppose that is not a big deal, but as a business person in this town, I will try to direct people to other establishments as much as possible. Additionally, if yo go to their website, good luck finding a way to email them, they obviously do not want any type of feedback. read more