Title: Buyer Beware - Unfulfilled Promises and Unaddressed Problems with Fall Creek Homes
I am writing this review after a year and three months of living in a new build by Fall Creek Homes. While the model home we toured was impressive, our experience since moving in has been nothing short of a nightmare. Here's why:
Misleading Sales Tactics: I was explicitly promised an open field view from the backyard, only to find the land being ripped up for new houses even before we moved in. The entire promise was false.
Poor Quality Materials and Construction: From misaligned cabinets that had to be redone to discolored and low-quality granite countertops, it is evident that cost-cutting and rushed construction marred our home's finish.
Water Leakage Issues: The most devastating issue has been the water entering our home through the basement windows. In February, dampness turned into water leakage, damaging the basement carpet. The problem escalated with snowmelt, and by May, a storm led to a catastrophic flood in the basement. Despite all evidence pointing to a construction flaw, Fall Creek's reaction was not only unhelpful but downright rude and condescending.
Unwillingness to Take Responsibility: Despite a history of leakage in the same window (unbeknownst to us), and an admission by their construction staff about the flawed grading, Fall Creek refused to take responsibility. They even went so far as to threaten us legally, showcasing an aggressive and unprofessional stance.
Warranty Issues and Unaccommodating Staff: Trying to address warranty concerns has been met with barriers at every level. Their staff, even at the reception desk, seems trained to guard senior staff from having to address significant warranty issues.
Financial Burden: Due to these failures, we've had to rip out thousands of dollars worth of new carpet only eight months after it had been laid down, along with facing other extensive repairs. All of this in a house costing over $600,000!
Conclusion: Fall Creek Homes not only failed in delivering what was promised but acted with what I perceive as deceit and indifference. Their approach to handling serious problems has been both unethical and unprofessional. I urge potential homebuyers to look elsewhere for a builder. Your dream home should not turn into a nightmare as ours has. read more