it was one of the easiest car by a experiences we've had yet! James was amazing from the first…read morecontact to the end of the deal! James was professional, courteous and very knowledgeable and explained every aspect of the transaction and got us in and out very quickly! we highly recommend this dealership if you're looking for a great experience!

I wanted to update my review to reflect that, after 1 whole month, we were able to pick up our Ford…read moreF-150, but not before the owner called my husband into his office to accuse him of leaving a dishonest review and telling him never to bring our vehicles back to Stott for service. Apparently, poor customer service starts at the top! It's easy to be professional when you're making a profit off your customers, but apparently much more difficult if they have to actually work. -- We've had an incredibly frustrating experience with the service department at Stott Ford. What should have been a straightforward repair has dragged out for over three weeks with minimal communication from their team. The service manager has shown little to no accountability or advocacy on behalf of the customer. Instead, we were left to act as the go-between for two separate service departments and their respective managers--something that should never fall on the customer. Getting any sort of update has been a challenge. Calls to the service department often result in being left on hold for 15-30 minutes, only to receive vague or incomplete information--if we get a response at all. I even followed up with emails yesterday and have yet to hear anything back. It's deeply disappointing to see such a lack of professionalism and customer care. We expected better and unfortunately cannot recommend Stott Ford based on this experience.