When I first started using Falco 4 times a year, the service was great and very thorough. Last quarter, though, we had gotten a lot of rain and were expected to get more. So the outside of my house wasn't sprayed. Rain isn't their fault, I know. But they said they would reschedule the outside, FREE OF CHARGE, since I was already paying for the whole service. That never happened. So I basically paid over $90 for them to spray the inside of my 630 sq. ft. home. Then, this quarter, they never called to verify the time in which they would be sending their technician out, which is supposed to be a requirement. Because of this, I wasn't able to pick up the house to get the full benefit of the pest spraying. I'm sorry, but if I'm paying over $90 for pest control, I should be able to get my money's worth. I don't know if they've gotten new employees or gone under new management or what but the service has gone completely downhill. Falco has lost a customer for good. read more