My AC was not cooling my condo unit and I called on Friday 7/3 early afternoon on one of the…read morehottest days on LI. I received a call back right away and the tech arrived shortly there after. Turns out my AC unit was just over worked due to the hot temp and my apartment faced directly West with the hot sun beating down. I am greatful for the honest diaganosis and prompt service. I highly recommend Carlson!!

Although their hourly rate is $160 they charged me $375 for a half hours work. The job was to…read morereroute the condensate drain line from the ac. They justified this by saying that the hourly rate is for a repair and this is the flat fee for the job they did. Had the price gouging been the only issue I would not be registering this complaint. However they refused to honor THEIR coupon for "25% off your first service call" with the ridiculous argument that since this was not a repair it did not count as a service call.

I recently had a new A/C central air system installed to replace my old system. Installed was a new…read moreoutside condenser & a handler. It was installed by a different company on Long Island. The install went fine & the unit is working well. HOWEVER, I tried numerous times to contact this company by phone & email. & got no response back. (It's like they fell off the face of the earth)!! So I called Soundview & requested that a tech come down to look at a new thermostat I was looking to install. They sent Justin. He could not have been nicer, helpful & informative. He told me that the A/C unit I have does not require a multi stage thermostat & as such, I can return it to Walmart saving me $270. He also explained that the unit though not top of the line, was a good reliable unit that only requires the thermostat I already have. Lastly, Soundview was a pleasure to work with, Justin showed up on time & as a result, they will be my "go to" company for all ongoing A/C requirements. I highly recommend them!! J.F Smithtown

I must be doing something wrong. I know on ur little island the demand for skilled trades…read moreoutstrips the number of service providers there are. And when you subtract out the unlicensed, uninsured people from your list your choices are minimal. I wanted to replace our thermostat after a slight remodel. The old one was dingy and couldn't be salvaged. While we were at it we decided to add WiFi connectivity beacuse, well we don't really have a true need for that but since a thermostat was only a few dollars more i figured, why not. After examining the current thermostat and the wiring at the HVAC unit i was convinced the the job was beyond my skill level. Having seen Soundview shop every day on the way to the gym an knowing a couple of them work out in the same gym, I thought I'd give the local team a shot. They said they would send someone by to look at the job to give an estimate. The estimator cam by and looked and tinkered with the system for about 45 minutes. in the end he said my control panel wasn't compatible with new generation thermostats. This wasn't hard to believe, we know that the builder relied on a lot of "closeout specials" when building the house 20 years ago. He also mentioned that we may need a new damper. He stated he didn't have the control panel on the truck but he would go back to the office and have them contact me with a quote for the work. He gave me a ballpark but said they office would need to validate once the sourced the exact parts. I agreed and indicated I would wat for the quote even asking how long the job would take. I paid the service call fee on the spot and thanked the technician. Well it's been over a month and I'm still waiting for a callback with a quote (not really anymore). maybe I have a unique facial tick that coincidently tells people to "ignore this man. In the interceding time I've been able to call someone ese have the work done and get on with my life. So much for the local team...

Great service! Added a heat zone to our back room. The guys that came were neat and clean, and the…read moresystem works perfectly!!! Highly recommend!

I had a heating issue I was determined to fix myself. I tried process of elimination and that…read moredidn't work. Went to Mattituck Plumbing and Heating. They walked me through everything needed to fix the problem and had the parts in stock. Highly recommend them, top notch.

So easy to work with! Avi's amazing, he did a great job installing my unit!! would 100% use them…read moreagain if needed!

I never leave bad reviews but feel compelled to warn people not to use this man's service. The most…read moreunprofessional, short tempered and hostile man. I am a young mother with a 3 month old infant, so getting our hvac fixed is crucial. This man canceled on us last minute and rescheduled twice, he bad mouthed other companies who had worked on our system previously, he told us to run our own wires, and then called my father in law stupid for doing it wrong. When I interjected saying that that wasn't very nice and asked my father if we should call someone else, he became irate, yelled at me for saying something, raised his voice loud enough to startle my infant and made my baby cry, and continued yelling, storming out of the house like a disgruntled prima-donna. The whole situation left me and my baby rattled. This man thinks that the demand for his trade entitles him to speak down to and mistreat customers. I would highly recommend taking your business literally anywhere else.

The technicians showed up late, but that wasn't too bad considering how the rest of the service…read morecall went. They started out pleasant enough, but when they saw the NEST thermostat, things started going downhill. Since they didn't know how to use a NEST thermostat with their equipment, they got a bit nasty. They blamed things on the electrician who installed it (even though he installed two other NEST thermostats in the same house, which are operating just fine). Then they said the thermostat was "too smart" for the A/C equipment they installed. Apparently one of the technicians spoke to their boss (I'm presuming the owner of the company) who instructed them to tell me that installing the NEST thermostat voided the warranty on the A/C system (not true, by the way, according to the builder). Then they got really nasty, saying there was nothing they could do since the warranty had been voided. A few minutes later I was told that they had been instructed to leave the premises. It seemed as though they didn't know what to do when faced with something they were obviously too stupid to deal with. By the way, as soon as they arrived they handed me a paper and asked me to fill it out right away. They wanted to sell a service contract, priority service agreement, etc. After the way the owner of the company treats prospective clients, why would ANYONE ever do business with Bobby O's?

Finally, an honest AC and Heating mechanic.. After a horrible experience with Flanders Heating and…read moreAir ( see my yelp review) Bobby O came to the rescue solving the problems and assisting me with the manufacturer in getting it all replaced. If you don't feel like getting snowed, give Bobby O a call 631-928-1250

Great and accurate service. My transformer on an air handler died from age, and 4 hours after…read morecalling Hamptons Air - my AC was fixed!! (On a weekend, too!) Excellent communication, timely, and experienced. Thank you for your help - 5 stars.

8/7/26. Another quality service by Hamptons air, especially the HVAC technician Joshua, who was…read morereally amazing. He is very professional, efficient and knows what he is doing. Thank you Joshua!!!!

we had our unit installed by Jim and his crew about 5 years ago. I couldn't be happier with the…read moreproduct or the service. recently I had and issue with the cooling during the heat wave. we called them on a holiday weekend and Jim called back on a Sunday afternoon and helped me get the thermostat all sorted out, now we have cold air. this is one of the best service companies I've ever dealt with!!

There are many HVAC companies called Polar Bear but these guys are the best. Been with them for…read moreover 25 years. They are knowledgeable, reasonable, dependable and reliable. I will not use anyone else. Thank you so much Jim and Denise and your entire crew , of course, for taking care of us like we are family.

Outstanding professionalism and service. Also promptly responsive. We weren't an established client…read more& we had an emergency; David made us feel like valued regular clients. Thank you

i had a problem with a boiler leaking. I researched the internet and came across Cleancut heat and…read moreac. Dave answered my call on a Sunday and stayed on the phone with me for hours troubleshooting and teaching me about boilers. I made a few adjustments as recommended by Dave. I can't tell you how patient and informative he was. I greatly appreciate that and will definitely will use him as my servicer.