1. Wrong reserved vs actual room amenities (No. of beds and bathrooms, No TV in the living room, No veranda
2. Overcharge
3. Bathroom door lock not working
4. Poor ventilation in our living room
5. No water supply
6. Too many mosquitoes inside the room
7. Multiple room transfers causing too much inconvenience
And
They can't offer any sensible resolution to these issues.
To compensate for all the inconvenience, what did you offer us? Free Wi-Fi access (which by the way we don't need), spray insecticide while we are inside the room with a child. Wow! How much more incompetent can your hotel management be? Supervisor Lorraine said there are no other rooms available for us to transfer in. She even dared us to check the website. Upon checking, guess what? There are rooms ready to be booked online! Manager Daisy said they cannot offer us anything more. She claims that they already compensated us too much (amounting to about P8,500 in discounts). Seriously, where the hell did that come from?
Supervisor Lorraine said if we are not happy with the (stupid) solutions they are offering us, we are free to leave the hotel. But we can't process a refund.
After 3 days of talking to 3 different receptionists, 1 supervisor (who can't make any decision), 1 senior supervisor (who we thought was just used to make it appear like our complaint was escalated), and 2 managers (Daisy and Eunice), still the issues have not been resolved.
We have been very patient and cooperative but the situation just kept on dragging and dragging. Can you get any worse, #Fairways? Your poor customer service is unbelievable.
Never ever even think about staying here. read more