I moved here almost 2 years ago. It was the worst mistake of my life. First things first, I've…read morenever rented from anywhere prior to moving in here, so I wasn't keen on what was supposed to be done, such as a "walk through". When I viewed the apartment, I did like it. It's a nice size and lower level which I prefer. The carpets were stained and worn. I inquired about new carpets, and their response was "we are having them professionally cleaned. If in a few months you still feel they need to be replaced, we will do it." Within the first few weeks of moving in, it was Thanksgiving. I was hosting about 15 people, my first holiday in my new place. Exciting, right? Nope. My fridge FULL of food died overnight. By Thanksgiving morning, everything was rotten. I called the emergency number due to it being a holiday, and did not get any response. Friday, the day after my ruined holiday, I finally got someone on the phone. No I'm sorry, no sympathy, nothing. The next day, Saturday, the super came with a "new" fridge. It was a used one from another apartment, disgusting and filthy. Stains inside and out that I had to clean myself. A few weeks went by and I started noticing stains on the carpet that were resurfacing after their "professional" cleaning. I called regarding the carpet and repeated what I was originally told when I first inquired. Their response..."we don't replace carpets mid-lease, I don't know who told you that. You were misinformed." OK fine. Thanks a lot. April 2, 2015...I was going to do my laundry (in the basement of the building) and I saw several police cars, ambulance, fire trucks, etc (which is a regular occurrence, at least once a week) I proceeded to go downstairs and the door had crime scene tape over it. I approached a police officer concerned with what was transpiring. He told me there had been a fight and I couldn't use the laundry room for a few days, at least. I went to the laundromat. About 2 days later, I proceeded again to head downstairs to do laundry. I opened the door and right away, I noticed drops of blood on the steps leading to laundry room. I stepped around it and went down anyway. It looked like a murder scene. Blood spatter all over the walls, on the washer and dryer, on the chair, the floor, everywhere. I immediately ran upstairs and as I was walking out I noticed blood in the foyer as well. Also splashed on the door and mailboxes. I called Fairfield and explained what I found. Their response "Oh they already cleaned it up." Long story short, I had to get the Department of Health involved. They said they couldn't do much, I corresponded with a man named Bruce for days on end about it. They had the throw rug in the foyer "professionally" cleaned but to this day, I use rubber gloves to obtain my mail, as the blood spatter is still there. July 2015...my upstairs neighbors water from their bathroom began gushing into my bathroom. I was told "put a bucket there I'll come tomorrow to look at it." They eventually removed part of the ceiling which stayed like that for a week until they came and fixed it. To this day, it still hasn't been painted, just a shoddy spackle job. There has been countless other incidents, but I figured I'd touch on the important ones. If you or a loved one plan on moving there. Beware. I gave it one star because zero wasn't an option. I'd also like to add that the customer service provided by one particular individual is appalling, I'll spare her name in good faith, however, never in my life have I been treated with such disrespect by a so called "professional". She responded to an email I sent, which was regarding a question I had about a mistake on their part, in caps lock, like she was raising her voice at me. I could go on for days. But I'll stop here.
