You need to train your cashiers about rounding pennies. I shop here all the time, and the bill…read morecomes to $3.27. Since they stopped accepting pennies, they always round down to $3.25. But today, the young man cashier insisted I owe him the $ .02. I told him, "No, you don't accept pennies." He took my items and said I can't have them then. So I put a $5 on the counter and demanded to see the manager. The cashier said to me, " I don't wanna hear another f**king thing out of you!"As he walked to the back to get the manager. When the manager came up, he charged me the $3.25 and apologized, but he dismissed the employees behavior, saying that he was 'having a bad day'. REALLY!?!? I work in customer service, and at NO TIME, is it appropriate for an employee to talk to a customer like that. I will be filing a formal complaint.

I love going to this establishment. Very clean. If I need assistance, they are ready to help. I…read morelike how everything is labeled. If not on the shelf, it states where it might be. New items are displayed in the front. I love how they have mini sized bottles of alcohol. They are so cute. I highly recommend this establishment.

Parking lot Service…read moreis always good. The cashiers are helpful and knowledgeable. The selections are good. I wish they had some of the items that the new jersey stores carry. They would be great!

From the owner: As one of the largest purchasers of wine and spirits in the world, Fine Wine & Good Spirits is able…read moreto provide Pennsylvania consumers with a wide selection of products at more than 600 Fine Wine & Good Spirits stores located throughout the commonwealth. If you want to shop from home, go to FineWineAndGoodSpirits.com which offers product information, exclusive products available for purchase, tempting food pairing ideas and helpful entertaining tips. Browse the unique selection of wine and spirits from around the globe, place an order and get it shipped to your home or business. Our goal is to provide consumers with a world-class shopping experience that is both educational and convenient.

I dont want to trash the liquor store . their shelves are stocked according to purchases . I would…read moreargue , there's a lot of better liquors and wines that are purchased and requested when available. if they stocked high end liquors and wines the shelves would still be empty. so I'm going to trash the liquor stores marketing and sales . they obviously don't know what the customers want because the availability of that product is limited 6 / month if your lucky. this shouldnt be a secret. the liquor companies are losing money . there is def a demand . i could sell more Blantons and wellers than their marketing team.

Bought a few bottles including large 4Litre wines and was waiting outside with the shopping cart…read morefor my ride. The employee was rude and demanded that I empty the cart, return it right away even though they had plenty of empty carts. Remember this is lock-down period and hardly any customers. Rude customer service. Not going back.

I've been coming here for quite some time and everyone here is very nice engaging and helpful…read more Parking is always easy Service: today I was helped by Emma. She was so sweet engaging and nice. Their prices aren't too bad compared to other distributors in the area. From time to time they'll have little specials, for example today they had as they called Stella.... It's a beer I guess and if you purchased a case, you could get a glass. they used to sell slushy drinks that you could purchase, but I don't think I saw it when I went in today I need to inquire about it the next time I go. Overall I like coming here. It's always a short line. They have so many different kinds of beer!!!

This is the distributor my boyfriend goes to regularly as it's close to where he lives. I was…read morenever inside before today. It's nice, clean and very well organized. I easily found the beer I wanted in the refrigerated section. I will definitely stop in again!

Huge store with ample wine selection however…read more..... The usual fine wine store I go to has a wall for very affordable and good wines that are great selections by management, this store seems extra pricey and not organized in the same manner. When I asked an employee if they had a similar set up and selection he said we have chairmans selections (extremely overpriced bottles) and the run-offs (overstock selection that is discounted). This store imo is not organized well. It is a shame it is not organized well as the size of the store is massive. Also, it did seem the employees could give a rat's ass to help you out. As I waited for the cashier to ring me up, she put on two gloves to make the transaction, really??? There was no line but she needs to put on gloves for every transaction?? A bit bewildered with my experience here but as I did not want to stop at another location to get a bottle of wine and I was there already I purchased a montepucciano that was rated a 99 wine point flavor profile for $19.07, a little more then I wanted to spend but hopefully it is good. I advise to skip this wine store. And as always people SYOY!!!

This is the second time I have made a purchase at this establishment since it changed ownership,…read moreand the difference in Customer Service cannot be ignored! The first time I met the new owners, there was an issue with a coupon and they made it clear that they really didn't care. I always buy several bottles of wine along with some liquors or mixed drinks, because I don't want to have to come back for a while. The previous owners were always gracious, polite, and pleasant, and they always offered to help me out to my car. Tonight when the clerk started to pack all the bottles into a box, I told her that I wouldn't be able to carry it. I have shoulder issues. But the clerk explained that they no longer provide bags. It was a box or nothing. There were three grown men standing behind the counter, listening to this conversation, and not one of them offered to help. I was the ONLY customer in the store at the time! I should've told them to cancel the transaction and keep their wine. I just know I'm never going back.

Unfortunately, my experience at Willow Grove Beverage was less than satisfactory, primarily due to…read morethe poor attitude of the counter person. From the moment I approached the counter, it was clear they were not in a good mood. There was no greeting, no smile, and absolutely no attempt at basic customer service. Instead, I was met with an unfriendly demeanor and a tone that made it seem like I was inconveniencing them by being there. I understand that everyone has bad days, but as the face of the business, it's important to at least make an effort to treat customers respectfully. This kind of negativity makes for a very unpleasant experience, and honestly, it made me want to take my business elsewhere. Aside from that, the store itself is okay in terms of selection and cleanliness, but the atmosphere is completely ruined by the lack of warmth and professionalism from the staff. It's a shame because this could be a decent spot if the customer service improved. I hope the management takes notice and works to address this issue because first impressions matter, and this one was far from good.

I am not from this area but have gone here a couple of times and the employees are always so nice…read moreand helpful. I just read that other review and all I can say is I've had nothing but really great service from here. Most places RUSH you out of the store 15 mins before closing time, like the store right next to me, but at WGB the guys are willing to help you even if it's time to close. The only bad thing I would say is that their prices are higher than most and a small bottle of wine might run you 2x as much. But you take that into account for other things like them being open until 11:00 pm.

I pop in here from time to time when I venture over to the Willow Grove area and the owner has been…read morevery friendly and appreciates your business. They have a good selection and I even got a check in offer when I checked in on Yelp on my last visit to receive a free glass. The promotion just started and the newer employee said it looks like they just came in but are all boxed up and the owner can give you one if you stop back. If you are looking for another beer distributor to add to your radar try this location and add your thoughts. As always people SYOY!!!

Great local beer store. Large variety to try but I do wish they had more porters to sample in 4…read morepacks. Super friendly staff and since they remodeled it's much nicer, cleaner and brighter.

A message to PA Liquor Control Board: YOU SUCK!!!…read more From your highest prices, your arrogant, miserable, barely capable employees who think they are doing you a fucking favor ringing up your purchases, to your antiquated computer system, to your buyer who decides what brands to carry, to your shitty shopping carts where bottles fall and roll around, to your dingy lighting, I HATE YOU, EVERYTHING ABOUT YOU.

Employee's rude. On multiple occasions the door is locked 10 min before close. Not happy with…read morethis location compared to the others.

Been going here for years. Great selection of drinks. Customer service is top notch. The staff…read morehas helped me with recommendations

I've been going here for years. They always are well stocked with a huge variety of beers.read more