I'd like to start by saying I strongly dislike posting negative reviews. I let the first five or so negative experiences/interactions here slide - because, hey, we're all human. But after my interaction today - enough is enough.
Poor experience. I was seen for a broken bone in my foot.
I am aware that my insurance covers almost nothing - so from the beginning gently inquired about fees (for example the walking boot, which I was ASSURED would be covered by insurance - and then, as I expected, wasn't- that cost $350). This wasn't invited by the lady at the front desk, who only continuously urged me to 'not worry' about it.
The exams lasted about 30 seconds, and weren't comprehensive.
When you call the phone number (ON THE BUSINESS CARD) any time besides business hours, somebody answers like it's a residential phone, then BARKS another number for you to call and "LEAVE A MESSAGE!"
The doctor pushed a 'natural' anti-inflammatory cream at me which I purchased for $30 against my better judgement - without explanation.
I requested an additional radiograph of my foot (out of curiosity - for my own purposes to view deformed bones). The image I was given is so dark that almost nothing is visible-
I inquired, hoping to receive at least a partial refund of the $58 patient portion it cost to which the front office woman, Carmen said to me "Some x-rays are darker than others, that's just the way it is, THANK YOU, goodbye." (...to my face, mind you).
...I'm a health care provider, expected to expose and interpret (oral) radiographs daily. It's overexposed, or their developing chemistry is off. Nondiagnostic - but more than that disappointing because I was really excited to see it/use it to make something cool.
There are more negatives, but this post is already too long.
The POSITIVE: The woman in charge of accounts (who tucked back on the left) was VERY professional, patient, and knowledgeable regarding my bill (the patient portion I was urged 'not to worry' about)- which was NOT easy to understand without her direct guidance (apparently due to the software they use, she said). She was the most professional individual I encountered there. Hands down. read more