My husband an I were staying at the Fairmont for our honeymoon (our stay was amazing, this review is strictly for the spa), and I felt really lucky to find a Travelzoo coupon for a 60 minute couple's massage. It definitely was not inexpensive, but I figured we were staying at one of the best hotel's on the island, so it would worth the investment. The massage itself was okay, but not my style. The lomi lomi massage consists of longer, softer strokes, as opposed to the short, deep kneading I prefer with deep tissue massages. As it turns out my husband actually prefers the lomi lomi style. Overall, I rated the massage a 6/10 and my husband a 9/10. The masseuses were very kind and professional. Now, as for the spa facilities, they were utterly disappointing, and far below my expectations for a Fairmont hotel. First, the steam room was fine. It was clean, smelled great, and had plenty of steam. The mud bar was just okay. There were small paper cups filled with mud, which you're supposed to rub on your body. However, there were two different types of mud, based on a sign right next to the cups, but there was no way of knowing which cups had each type of mud. Plus, it looks like some guests simply dipped their fingers into cups and left them there. So gross. I made sure to grab an untouched cup and sat back on the heated stone mud bench. I loved how warm it felt, but the room it's in is SO bright. I don't know about everyone else, but I like my spa facilities to be on the darker side, so that I don't feel like I'm sitting in an office building. Then, there are 3 Hawaiian Rain Experience Showers: Ua Noe Morning Mist, Ua Nāulu Afternoon Rain, and Ua Hekili Evening Storm. I first tried the Afternoon Rain Shower, and got an error message on the screen after it refused to turn on. I got out and decided to try the Evening Storm Shower, which has 10 side nozzles, and shower nozzles on top to simulate rain. About 5 of the side nozzles had no water coming out of them, so it was a very uneven sensation. I gave up and got out of the shower within three minutes. There's also a co-ed waiting room with uncomfortable chairs, where if you try to lean back, your head is against a wall full of sharp ridges. And besides the toilets and locker rooms, that's basically it! I pay $30 a day when I visit the spa at Agua Caliente Resort Casino Spa in Rancho Mirage, CA (close to Palm Springs). It is the best spa that I have ever been to, especially for the price. There are several. dimly lit rooms, with COMFORTABLE seating, blankets, and functioning showers. There is also a private pool for the spa guests right outside. I am beyond disappointed with my experience at the Willow Stream Spa, and the Fairmont should be embarrassed that it's part of their building and their guests' experience. read more