Unfortunately, we cannot recommend Primrose Pearland Parkway. We previously attended another…read morePrimrose location and had an excellent experience, but after moving, we had to switch locations. After just six weeks at Pearland Parkway, we ultimately decided it was not the right fit for our family.
If the administrative staff or management had reached out to ask why we were leaving, we would have shared that we simply did not get the same positive feeling or level of care that we experienced at our previous Primrose.
While the teachers seemed nice, our son cried every day at drop-off for all six weeks, which was very unusual compared to our experience at his previous location. We also noticed several differences in the overall organization, communication, and security. There was never a staff member consistently at the front desk monitoring foot traffic in the mornings. His first day was disorganized, we weren't provided with the necessary door/pass codes, and there was confusion about whether we owed a payment. We later ended up being double-charged.
We also had several experiences that were concerning to us, including seeing the front desk staff member applying makeup in the back office while we were leaving and, on another occasion, finding the front door propped open. When I mentioned the open door and if she wanted me to close it
, the response was simply, "Oh yeah," rather than it seeming to be recognized as a potential security concern.
Another major difference was the lack of personal connection. At our previous Primrose, staff knew our names and our son's name and always made us feel welcomed. At Pearland Parkway, no one seemed to know our names or our son's name, and when we left, no one asked why we were leaving or even said goodbye.
We also noticed that many of the classroom toys appeared old and worn.
Overall, the level of care, attention, organization, security, and personal connection we experienced at our previous Primrose was simply not the same at this location. We truly wanted this location to work for our family, but after six weeks, we knew it wasn't the right fit.
I hope management takes this feedback seriously and uses it as an opportunity to improve. Our experience at another Primrose location showed us what a wonderful daycare experience can look like, and unfortunately, we did not experience that same level of care at Primrose Pearland Parkway.