Eyes On Sheppard has a sleekness to it: if you close your eyes and switched lenses and frames with…read morephones and iPad, it's easy to imagine you're at an Apple store. It also has gadgets and gizmos a-plenty to test everything you need to know about your eyes. But the reason I've been a longtime customer is because of the people. I've been seeing Dr. David Black for years now and I've always gotten topnotch service. He's professional yet also friendly and puts you at ease. He never tries to upsell, always telling me when a few changes to my grade don't require changes to my glasses. And I always leave every eye exam feeling reassured that my health and interests are the top priority. Would recommend Eyes On Sheppard.

Overall I had been happy with the service and treatment at Eyes on Sheppard even though it was more…read moreexpensive than similar services. However, I am very disappointed as on my last visit I was given a tiny bottle of eye drops to try for dry eyes. It was given to me like it was a sample and there was no mention of cost. When I got home I looked at my bill and realized I had been charged $35 for the tiny bottle. Under no circumstances would I have agreed to purchase these drops as there was nothing special about them and could be obtained from the pharmacy or online much cheaper. I felt the whole thing was very underhanded and completely changed my opinion of Eyes on Sheppard to putting profits far ahead of patient care. FYI, I am no a small fixed income, the drops did not work and there were 6 applications in the bottle.

I recently saw Dr. Sebastian and was very pleased with the appointment. He was thorough and…read moreknowledgeable, and reassuring as well. I previously saw Dr. Teixeira and was equally happy with her. Highly recommend Vision Care Centre.

I have been a patient for many years. Originally, I was a patient of Dr. Fruman and have since…read morebeen seeing Dr Sebastian. My appointment was a Friday afternoon and I arrived early and they did the usual tests. And then I waited for almost 30 minutes. Apparently, there was an emergency to be seen (she actually arrived after I did & after my tests) so I was late to return to work. I would have appreciated(by one of the 3 receptionists) being told my appointment was being delayed so that I could let my employer know. Other than that, I will be back next year. Customer service needs to be improved, my time is valuable as well.

My family and I have been going to Dr. Pal for over 12 years. She is very professional,…read moreknowledgeable and helpful. She takes the time to listen and finds the best solutions to our various vision needs. All four of us have had very positive experiences. I highly recommend Dr. Pal.

I highly recommend Dr.Shalu Pal for anyone in need of eye care. Exceptional service, knowledgeable…read morestaff, and a great selection.

not good at all. booking appointments too long and charge a fee that we don't understand .read more

My eye exam with Dr. Li was very thorough, it included a colour visions test, 3D test, muscle test…read moreand a pupil dilation. Dr. Li asked about how I use my eyes at home and at work and gave advice about eye protection. She is very knowledgeable and caring and I'm glad to have her as my doctor! Receptionist was very prompt to do pre exam and also doing paperwork, also was very nice to me and my wife when we were waiting, we didn't wait long before the pre exam and not long after, Dr. Li took me in. That's my 2nd year visiting Dr. Li's office.

Very professional service with caring individuals and employees that want to help you and very…read morecomparable and resentful prices and my glasses are amazing g this is where you go to get help from professional and caring people

Does a thorough eye exam Receptionist is helpful…read moreAlways a good experience Highly recommend

I have been going to Dr Echharam for years and the service has been exceptional. She has gone…read moreabove and beyond to make sure that I am completely satisfied. I am a very demanding patient and Dr Echharam has always been pleasant and professional. I recently had the opportunity to also see Dr Ramdass and she is a great addition to the business. Both doctors are very knowledgeable and experienced. Together they have been able to provide me solutions for my eye issues. The location is great and the ladies at the front desk are courteous and friendly. I would RECOMMEND either doctor in this office.

Dr. Eccharam is an excellent physician. She takes the time to answer question thoroughly and…read moreexplains the various options for treatment. I have allergies and very sensitive skin and she always considers these aspects. Because she is so good I travel one and half hours each way by TTC to get to her practice

I went here for a laser touch up after many years of having IOL's in both eyes implanted…read more Vision in my right eye had got pretty bad over the years.they did the touch up yesterday. WoW what a difference. Very professional . The procedure went great and the staff were highly professional and courteous. HIGHLY HIGHLY RECCOMEND

Great experience with TLC - very smooth experience from booking my first virtual consultation, to…read moreday-of exams and surgery. Staff was very professional and friendly thoughout the whole process and reassured me of any concerned through each step. I did extensive research on the surgeons here and they exceeded all expecations. Dr.Singh took the utomost care during the procedue and took the time to ensure the surgery went smoothly. She was very knowledgeable & full of experience. Was able to 20/20 already the next day, could not be happier!

This past Monday I visited the Institute for my annual checkup. After having cataracts removed…read morefrom my left eye in 2019 by another Practitioner in a Hospital, I decided to have the same surgery performed for my right eye at the Institute in the Fall of 2020. I found the procedure to be quite efficient/well-executed, the facility quite clean and well kept, and the staff fairly courteous and professional; considering that the surgery took place at the height of the Pandemic, I consider these virtues to be all the more admirable. I have since returned three times for annual checkups (following my post surgery follow up visit); the duration of my first checkup was 1 to 1 1/2 hours, my second checkup was 1 hour, and my third 1 hour and 45 minutes. There is a sign at the front desk on the 5th floor informing that checkups are 2 hours in duration; a possible reason for my first two checkups having been considerably shorter in length is due to Covid concerns, as I found the wait areas no more crowded during my third checkup than they were during my previous two visits. Again, I have received courteous and professional treatment at each one of my checkups. I have also received a 'clean bill of health' for my eyes at each of my checkups; 20/20 vision, no scar tissue nor glaucoma.

They ignored my family physician's referral for about a month, then, when I called them they said…read more"it is in the queue" and somebody will get back to me. After a couple of weeks somebody called and asked if I can come in Aug. 24 at ten AM - I said yes and they said I will get a phone call a week ahead. Indeed there was an automated reminder on Aug 17 2024 confirming my appointment. I went, as scheduled, on Aug 24 2024 and was told that I do not have an appointment that day and there was no appointment for me at all. The office manager worked on this with me for a few minutes and then told me that the person likely to have made the scheduling (that they never found) was not there and can I call her on Monday. I will never call and don't want to see that place again and will ask my primary care person not to refer me with these people ever again. I understand mistakes happen but what you do after that counts ... how you fix it ... they didn't care about fixing anything, didn't offer another appointment, they thought I'll call the person who likely screwed up. I am disappointed ... was mad about it but that went away ... they don't care, why should I care?