Care one is a long term as well as short term skilled nursing facility…read more The care I received overall was commendable; once you get to know the people and the people get know you, manners matter, please and thank you are simple ways to let people know that their help is appreciated. I made friends very quick about 90 percent of the staff will do the best they can for you as humanly possible within the confines of the state laws. The therapists I met were the salt of the earth. The facility is top notch house keeping is always cleaning and the maintenance tend to be fixing things that is even suspect in their eyes. Management are very courteous. And the food is good. I seen some of the other reviews and they must have been over privileged people writing or maybe emotionally lashing out. This place deserves a better reputation. Dan Flynn

My 92-year-old mother was admitted to rehab after a brief hospitalization at SSH for a left-sided…read morestroke. I live in New Jersey, but I'm closest to her and have been involved in her care. My only contact with the staff has been by phone, and every single one of my interactions was unpleasant. The very first call I got was from the discharge planner, who was incredibly abrupt. I tried to talk to the charge nurse for the unit, but I left three messages and didn't receive a return call. After my mother started getting bills at home (which she shouldn't have received), I left 2 messages for the administrator and 2 messages for billing, and didn't receive a call back. The only calls I did receive were from a nurse who wanted to put my mother on opiates for pain, without optimizing her non-opiate pain meds. I requested an update in 2 days, but of course nobody called me back. Since my mother is only partially verbal, she can't complain about the lack of attention. I can. I'm a physician, and I can tell from 300 miles away that CareOne Weymouth is suboptimal. I'm only glad that I got her transferred to another facility. For a facility to have an average of 1 1/2 stars when the lowest rating is 1 star, it must have some serious deficiencies. If they can't bother to return phone calls, it's no wonder they receive poor reviews on other aspects of care.

I really wanted LP to be better than this rating. - Is it…read moreclean? Seemingly yes in the public areas. - Are there basic systems to make sure your loved one in Independent Living (IP) isn't found dead days later. Yes. - Other than that, it is so very challenging to provide a review of all the issues related to: -- lack of follow-through by IP staff with family caregivers, -- lack of the same by the medical department, and even more so when (gosh forbid) your elder has to go to Rose Court because RC and Medical don't seemingly share data on your loved one. (BTW, the emergency care team at RC is great in and of itself.) Keep your loved one away from the live-in side of RC except for those in deep need of 24X7X365 help. It's a lock-down unit. --lack of staff owning up to/ responsibility not doing their jobs Are the grounds lovely, yes. Is the food really a 1/2 step down from anywhere you don't want to eat again, yes. The local HS kids try to provide good service but fall short. I will admit it can't be easy on the dining room managers to manage the quality of food delivered, food prep itself and training kids in hospitality to serve seniors. And all this for a $250K* buy in (1bdrm) plus ~$2K a month rent with one meal included. Lots of activities are available but I can't speak to the quality. 90% returned to estate when resident dies. *Price from about 5 years ago so this has probably increased. I'm just so frustrated. It's too late for my person to leave because it would be too much disruption. I will keep on advocating and try not to lose my mind. For whomever reads this review, survey all the options and if LP keeps rising to the top then know you will need to be your person's absolute advocate at every turn, with every interaction. Get yourself a notebook and keep it with you to track every interaction.

My mother liked living at Linden Ponds, but we (her adult children) all think the place is a huge…read morerip off. Their commercials are very misleading. Linden Ponds is "independent senior living." You put up a huge sum of money to move in, and then pay an outrageous monthly fee that amounts to a condo fee, with a meal plan thrown in. The food is mediocre at best. How they can possibly justify their $4,000+ a month fee (when you've already given them hundreds of thousands to pay for your apartment) is a mystery. They put my mother, who has dementia, in an ambulance one day and NO ONE CALLED ME. My mother was on a gurney in the hospital, alone, for 12 hours before a nice nurse took pity on my Mom and helped her to call me. I would have rained hellfire down on them for this, but my mother was still living there and I didn't want them to take my fury out on my Mom. Mom is at a new place now where for NO deposit and a bit more each month she gets three meals a day, laundry, and housekeeping done for her. Linden Ponds charges extra for EVERYTHING. It was a very happy day for me when we drove out of their, never to return.

What a lovely home this is. If you or a loved one have to spend time recovering from something…read moreuntoward, this is a very comfortable place to do so. Nice staff that go out of their way to make the residents feel comfortable, the menu is varied and well prepared, the rooms are pleasant and for me the most important thing - no "living odors" in the halls! The public visiting rooms are beautiful; oriental rugs, comfortable chairs and sofas with plenty of room to maneuver wheelchairs through. The dining room is set up with seating matched by the staff but you skip can this if you prefer and have meals in your room. Also, takeout food is acceptable as diets allow which is always a plus for someone shut inside indefinitely. All in all, my family was very pleased with this facility, and our recommendations to friends were also echoed positively by them. It's the go-to for our family for care emergencies going forward.

I recovered from double knee replacement surgery at Queen Anne in August 2020. Was there for 8…read moredays.Very clean. Fresh smelling. I didn't know what to expect in this journey to walk again. I arrived on Friday night. Nurses and professional staff all greeted me warmly. Weekend staff was willing to begin both OT and PT. We jumped right to it. They guided me or suggested ways to simplify my normal dressing showering etc daily care to accommodate the difficulty of movement with two knees recovering from surgery. Weekend aide staff was in some instances grumpy or short with me. The facility had an AC issue effecting my room and several others. This resulted in interior temperatures in excess of 80 for several days the excess heat combined with the aide staff indifference to me began to effect me. My family saw the emotional change in me and addressed it directly with the management. AC was addressed and any other service related problems were resolved. All weekly staff was open empathetic, kind, compassionate. The balance of my stay was filled with wonderful care. I gave 5 stars in spite of the bumpy start. Greatly recommend Queen Anne for your short term recovery. Terry

I am so very pleased with how happy both of my 90+ year old parents are living at Grove Manor. They…read morehave been residents since February 2021. This privately owned facility is exactly what was needed for my struggling parents. Their one bedroom unit is comfortable and quiet. This facility is well maintained, clean, and so well run. They receive three wonderful meals a day all expertly prepared in house. Any maintenance issued are addressed immediately. The staff goes out of their way for both residents and their families. My parents receive laundry, housekeeping, medication prompting, and showering assistance. They can also take part in lots of activities and events to keep them busy. I highly recommend Grove Manor.

I visit a friend here often and I am not impressed. The public areas of the place are well…read moremaintained but housekeeping in the rooms is lackluster. Floors rarely washed, toilets hardly touched except for a cursory wipe. The laundry rooms are dirty and the lint filter is always full, which is a fire hazard. Maybe staff should check occasionally? Speaking of staff, they are miserable, especially the front desk person. Change jobs if you hate it so much! On the upside, they have some good activities and the dining room staff are always pleasant. The food is decent too. With a bit of effort, this place could be great.

My sisters and I reached out to Michelle as we embarked on the complI acted, stressful journey of…read moretransitioning our mom to an assisted living facility. We immediately felt comfortable with her and knew that she understood our situation. Over several conversations, Michelle helped us narrow our options and ultimately discover the right solution for our family. she was a fantastic partner and sounding board through and through. We would absolutely and enthusiastically recommend Michelle and her team to any family embarking on this journey.

I had the great fortune to sit next to Brenda and Alyson at a women's networking event; we chatted…read moreabout our respective jobs and exchanged business cards. Thank goodness!! A coworker came to me several months later in a panic because her aging father needed to be placed in a home and as an only child, she had limited resources and no idea where to start. 2Sisters made me look good, finding multiple options for her, helping my friend through an incredibly emotional and stressful time and at no charge. And now it is my turn. I just moved to CO and found out my mother in DE is in medical crisis and needs home health care in the middle of a pandemic. I didn't know who else to talk to at 6pm on a Friday so I called 2Sisters. Two amazing ladies returned my call within 10 minutes and provided great advice to get me started, long distance. No one can touch their resourcefulness, local knowledge and compassion!

Put it this way, horrible administration & Human Resources department. I asked for a handbook for 1…read moremonth when I started noticing things getting very sketchy...like a gut feeling something is not right...Human Resources kept saying they will provide me with a handbook, nothing! I finally had to call corporate after patiently waiting 1 month..Colonial HR was not happy about that & I still never received a handbook. I even left voicemails to Mr. Bane himself.. Not even a common courtesy phone call in return. The Rules were NEVER consistant, no communication, and the Activity department left residents consistantly ALONE during transporting in hallways even when nobody was ever around ever to watch them, very scary!!! Activities never started on time either. The Activities department made residents go to certain activities against what they really wanted to do..pre-made activity list..which FYI is against Medicare. No bedside manner & few staff members actually had compassion. The hallways smelled like urine and it really was a sad cold environment. I felt so bad for these poor residents and their familys. Justice has been served by this place being permanently closed. The new administrator just liked his title, period.

It took 4 days to get my mom a call button that worked and a light that worked above her bed. I…read moreworked in nursing homes and not only would this be unacceptable but illegal. She sat in a wheelchair covered in blood on her hands and pants starring at a wall when I visited. Just utterly disgusted!!! The bathroom is shared by 4 patients. I asked several times to dress her in real clothes and not a Johnny. They could care less about any sort of dignity she has left. Her hair was matted and could not get an aide in to clean her up, they were too busy so I did it myself. There are other things I won't post that are even more horrible. The place is dirty and smells like urine. I'm am surprised the state hasn't shut it down.

My mother was there for a short time but her health deteriorated. She spent 5 days in an apartment…read moreuntil she had to go to a facility that could care for her. They wont refund any portion of the $8000 she gave them. Make no mistake. They only care about your money. I have no respect for them.

From the owner: Conveniently located in Weymouth, MA, this spacious and stylish senior living community offers…read morepremier resources and amenities curated to meet your every need and desire. Our building features an abundant green space, natural light, and inviting dining areas that foster connection and relaxation. With a full fitness center staffed with exercise physiologists and trainers, our residents can enjoy the best of luxury, senior living in a highly personalized way.

Called on 9/9/22 and again on 9/14/22 and left messages both times with the Director of Admissions…read moresaying I had some questions and might want a tour. Included my name and cell number. ZERO call backs. Totally unprofessional and rude. If this is the kind of profound lack of respect they have for people with questions, how do they treat their residents? Why have voicemail if you're only going to ignore people? Shameful.

I had posted a review last summer about The Royal, not a great place for anyone especially someone…read moreyou care for. My dad went for 2 weeks of rehab. Admitted in April, died in December. The PT was probably just ok, food was awful. The administrator was an ass. His name is Ed Herman, referred to himself as the sheriff. I could go on and on. All they want is your money, chose somewhere else. Please note, my review was removed

We broke our lease after only living here for 4 months because our apartment complex was infested…read morewith cockroaches.

Upon signing the lease, tenants are granted external storage space, gas stoves and pool use. As of…read moretoday, they claim Weymouth won't allow the pool open, they are switching to electric stoves (which obviously raises our utility bills), and will also lose our storage space "to enable electric stoves" . These three "perks" are pretty significant, yet they're removing them without any offer of compensation or other plans.