My Grinder pump went out on a Saturday morning. They sent Andrew out that morning and he found my pump was bad and needed to be replaced. He got me set up with a temporary fix so I could make it till Monday morning when he could get the parts to replace the pump and controller. He showed up on Monday morning and replaced the pump during a rain storm. I do have to admit the cost was more than I was quoted by some other companies for a replacement system but it was with the same (Taiwanese ) pump that only lasted 4.5 years. The replacement (keen) pumps was made in the USA and has a good reputation for quality pumps. Also, this system has replaceable components in the control box so I felt it was a higher quality system and paid the extra cost in the hope that it will last longer than the original. read more