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Fairfield Inn Middletown Monroe

2.7 (9 reviews)
ModerateHotels
Open • Open 24 hours

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13 years ago

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12 years ago

The only place I stay when I am in town for work. Catrina is the best

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I arrived at the bar ~7PM. The only customer. Cindy was glued to her phone and had never bothered…read moreto clear the abandoned, foam container and glass left from a prior guest. I ordered a beer from the menu; not available. I ordered a different beer; not available. I asked if they had anything hoppy ... and she was clueless. To end her grief, I ordered, "any cold beer." I ordered a second beer, she delivered it promptly, but never took my empty glass. A second customer arrived and tried to order food - not available. He tried another item - not available. I finished my second beer and departed. She never cleared anything from bar. Breakfast offering ... pathetic. This was at 7:15 AM. They had not been mobbed earlier. The only silverware available was metal knives and one lonely plastic spoon. When I inquired about forks and spoon, I was told it was on the tables - nope. Not a single table had silverware or napkins. The Corn Flakes were actually Frosted Flakes. Dry cereal, but no milk? I asked; none available. The two cups of yogurt? Expired. Bread choice? Seven, count'm seven, slices of white bread. Only one of the electrical outlets by the bed worked. I needed to charge two devices. Grrrr.

Terrible from the very beginning. When we arrived there was a line of four people to check in and…read morenobody working we waited more than 10 minutes with nobody in sight. An Indian guy finally showed up and causally started checking people in. He wasn't rude but not friendly or welcoming at all. No cookies available. We got to our room and it was not great. Worn out and dingy. Stains on the headboard, lampshades- dirt around the beds. Stains on the bathroom on the floor and painters tape hanging down from the ceiling in the bathroom. The fridge was making a gurgling noise, smelled like chemicals and was big cold. We unfolded the kids bed and the mattress was super thin and very nasty with big yellow and brown stains all over it. We called down for help, to ask for a new room and they told us they were busy and would call back in ten minutes...we waited 30 and nothing. We called back...by this time it was past 10:30 at night - we ask for a different room. They said they didn't have any available. We ask if we could check out and get a refund they said no. We told them all our issues and they said they could keep our cold things for us, but they couldn't replace the fridge or fix it for at least a day. They did come swap out the mattress for us. We had to ask for bedding for that bed they said it was by request only. They only have us one flat sheet, one pillow and one thin blanket for two kids. My son had an early soccer game the next day so we stayed we didn't have a choice since they wouldn't let us have a refund. I also want to note none of the ice machines worked and we had a big pile of garbage outside of our window. Absolutely terrible

Fairfield Inn Middletown Monroe - hotels - Updated May 2026

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