Surprisingly good! If you look at the building from the outside, you might think you're staying at a dump. It's worn and beat up. I was surprised when I got to the room. It was generally pretty clean, but the bed was comfortable! I stayed on the highway side of the building and didn't get a whole lot of road noise. All good! Not a whole lot of choices in Marshall, TX. I'd stay here again. read more

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I booked a room with a 24 hour prior notice free cancellation rate and stated policy. I cancelled almost 48 hours in advance, but was charged a cancellation fee. I called the hotel to get the charge reversed. I was told that the hotel requires 48 hours prior notice to cancel (apparently regardless of what the rate and confirmation state). They refused to reverse the charge. Very poor customer service and clearly a misrepresentation of their policy and rate. read more

I stayed here may 7-9th. First problem is we booked at room at a Marriott approved rate via the website and when we arrived the from desk attendant, we were told that the GM has informed them to not allow any of these rates and to charge full rack cost. This raised our rate by $100/ night. I did speak to the GM, her name was Kawonna Brown. She cancelled my reservation the day of my stay and told me that she did not have to honor the rate I booked at. She also told me that they were completely sold out and had no rooms available. When I arrived at the hotel 20 minutes later and asked to speak to her I was told she had left for the day. It was 2 pm at this time. The girl at the front desk named Ashyri knew that what the GM was doing was wrong and told me I have a room for but I can't override the price I don't have that authority. She did put me in a suite to try and help the matter. Which was kind of her. But I told her 20 minutes ago Kawonna told me there were no rooms available period and now you are putting me in a suite? She said I can't comment on that sir. The property is dirty the tv didn't work the breakfast was terrible my toilet made noises nonstop and I was told that pool had been closed for over 2 years. Marriott should be ashamed that their name is on this property. It is not a Marriott quality property. After looking for the company that owned this property I found this...As of April 2026, the Fairfield Inn & Suites Marshall in Texas is identified as a property under a receivership sale, indicating it is managed or owned through a court-appointed receiver. WORST MARRIOTT PROPERTY EVER!! read more

Ugh. The carpeted floors in the hotel room are sticky and the business center is almost always broken down. The showers also have mold growing in the corners. This place is disgusting. Do not trust the pictures. You walk in and the lobby looks nice, but it's all a facade. read more

The most disappointing experience I have ever had with a Marriott hotel (or any hotel brand for that matter), and I have well over 1100 nights with Marriott (I am Titanium elite and Lifetime Platinum). I made a reservation 2 months in advance to ensure a room as it was Graduation weekend at the local university. I contacted the hotel the day before and advised it would be my daughter checking in and added her name to the reservation. The hotel indicated this was no problem. (And this wasn't the problem). On the day of arrival, I checked in on the app and indicated an arrival time of 11pm. The problem began when my 24-year-old daughter arrived at the hotel at 10:54 pm and was told the room was given away because she arrived late. (This was the problem.) The hotel had already assigned us room 231 on the app. I sent my daughter pictures to show the check-in agent and were told "Sorry the app is wrong and we don't have any rooms available" - you arrived late. I then asked to speak to the agent and once again explained that we had indicated an 11pm check-in in the app, had been assigned room 231 and I have all this info on my Marriott app. She went on to tell me it was hotel policy. To say I was frustrated and upset would be an understatement. My daughter is now without a room, far from home and no rooms are available at other hotels due to ETBU's graduation the following day. I asked if there was anything she could do and she said all remaining rooms were either dirty or had maintenance issues. She never received her room. This was a Friday night, so I had to wait until Monday to speak to the manager. The manager told me should would look into it and call me back the following day. She never did - I am still waiting for that call. I don't normally complain about minor things; I travel enough to know things happen and accept that is part of the business. However, this experience needs to be shared, and the hotel needs to be called out for the horrible service and poor management follow-up. I had to go to Marriott Corporate after not hearing back from Management to have my points reinstated and incidentals charge reversed. I had wanted to give the local hotel a chance to make it right, but never heard back. read more

Very lovely stay eberything was clean n comfy staff was very nice breakfast was great read more

Fairfield by Marriott Inn & Suites Marshall - Breakfast bagels n muffins - Hotels Near Me - Marshall, Texas

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Staff was amazing, very helpful and knowledgeable of the area. Convenient to stores, local restaurants, and attractions to towns.

Evening staff was extremely nice and accommodating. Late night staff I can't say the same about, I called to the front desk about 9:45PM and asked for a 5AM wake up call I never received it. Aside from that I enjoyed my stay the room was very clean, the sheets and blankets smelled like they actually washed them and the breakfast was REALLY good and tasty. read more

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The pictures on the Marriott website of the hotel are outdated and some of the amenities are unavailable. The hotel is not clean. The cushions on the sofa in our room did not fit and had about an 8" gap between them. The hotel staff is unhelpful and does not do what they say. When checking in we were asked if we wanted daily housekeeping. I replied yes, but we did not receive it. When I called, the receptionist said she could try to have it cleaned tomorrow! She said if we needed new supplies we would have to come to the reception desk to get them. There was also no call from management when requested. read more

Do not stay here! I am a Marriott Gold Elite and was given horrible service General Manager, Taylor Handley knows nothing about customer service . He was disrespectful and patronizing. Hotel does not inform you that they do not accept cash . I always put a CC down and then check out with cash. Not at this rathole. read more

We stayed here one night as everything near Caddo Lake was sold out. It is only about a 20 minute drive through some scenic roads to the lake, so not bad. The location is right off the freeway, but noise was not a factor. There is an indoor pool that unfortunately, was not functional during our stay. The staff was nice and the facilities new and clean, including the rooms. The decor is modern and the toiletries are what you would expect at a price point like this. The hot breakfast was satisfying and great for the kids. The room that it is in is large and seating was not a problem as other hotels can get crowded during the prime breakfast hours. read more

Everything about our stay was disappointing. Sofa in the suite was stained. Sheets were worn out and wouldn't stay on the bed. A shelf was falling off the wall in the shower. The lobby floor was disgusting!!!! Trash cans around property were overflowing. This hotel is in decline! read more

We broke up our trip to Galveston and stayed here on a whem. First of all the girl working the counter was never at the counter! She was busy chasing the guys who were doing work on the hotel, so any call to the front desk went un-noticed. The room was nice; a big tv stainless steel large fridge and a microwave, the bed on the other hand was horrible!! I also didn't like the note in our room stating "workers may enter the room even if do not disturb sign was on the door." Ummm I don't think so. The breakfast the offered free was one of the best I ever had thought. My recommendation to the owner is not to run new cables, and fix small details, but instead invest in a bed that isn't made of steel and nails. read more

Conveniently located to the interstate & road food places (IHOP, Wafflehouse, McDonald's), unbelievably friendly staff, comfortable room w/ amenities, and a good sized spread for breakfast. What is there not to love about this place? The pool & gym were some of the best that I've seen at any Fairfield. This place looks as if it was just built, since it conveys an impression of newness in the same fashion of a new car smell. Although the hallways on this three-level property were somewhat humid (not sure why), the A/C within the room can get ice cold within minutes! There didn't seem to be any parking issues, since there was plenty of it to go around. Even the cookies that greet you at the door were as fresh as Mrs Fields! I'll certainly be back at this Fairfield when traveling along I-20 in east Texas. read more

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54* outside tonight. Because the AC is not running you can hear an incessant hmmm somewhere in the building. Laying here complaining turning the temp down just so the white noise will hide it. There is also a drip coming from the drain in the shower, fixed that by closing the door. But that incessant hmmm! ugh! Otherwise, the room is clean and comfy. Staff pleasant. convenient to town. read more

Like sleeping on a cloud in an angel's mansion. No regerts. Pros: All the pros! Michael (he was great!!!) Cons: Now I have to go sleep on my non-cloud bed! read more

One star due to no recycling! I thought they had it right by the recycling bin in our room attached to the trash can. But when finished with a great (for reheated eggs, etc) breakfast I take our recycling and a $5 tip to the two girls working and they say there is no recycling at the hotel. Now just add it up. A family of four uses 4 milk cartons (recyclable) 4 plastic cereal packages (recyclable), now multiply that by how many families just over the summer! Times 7 days a week, 52 weeks in the year! You get it, don't you? They are helping to kill this planet! What is going to be left for your great grandchildren? Bed was comfortable. The desk clerk was rude, had a distinct attitude, and was. It the least bit welcoming. Marriotts usually do better than this! I would NOT recommend this hotel. read more

First let me say this establishment is a DUMP. Not clean at all. The room smells musty and moldy. In four days no one serviced our room. The free breakfast was alright. Wouldn't recommend this place to my worst enemy. I'm glad I brought my own sheets. read more

This hotel is disgusting, dirty and all amenities are broken or out of service. We stayed here on July 1st 2023 while traveling, and found every trash can on the property overflowing with garbage, the lobby restroom disgusting and out of soap & towels, the pool shutdown, no Wifi which in turn means no TV channels, and a nasty couch in our room. We called the front desk to complain but were told the manager was aware but refuses to correct the problem, which I fully believed. For nearly $250 per night, this is totally unacceptable. I filled a complaint online but have yet to be contacted. Buyer beware! read more

Stopped in around midnight on a business trip. Room was fine at first until I went in the shower i was already in the shower and turned around on and there was a shelf with someone's earrings and black hair on it, so bathroom was not cleaned. Also, light didn't work in the bathroom. That's not the worst part, when I checked in I was staying for one night. I even told the guy at the front desk the next morning that I was leaving. They continued to charge me for two more nights until I caught it and called. They told me I never checked out and my door was locked so they kept charging me. I called three times, each time a woman answered and was told the manager would call me and they would credit it. It never happened, I had to call my credit card and report fraud. Beware read more

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Poor customer service. The front desk clerk was not very friendly. Long lines at breakfast. Only one person on duty, cooking breakfast and assisting guests one by one. We booked this place because of the whirlpool and it turned out it was out of service and the pool doesn't have a heating system. The linens are the quality of a cheap motel. Very disappointing. read more

It is time for some new beds in this hotel. I now have a phobia of beds every since I stayed at the Embassy Suites in Downey, California and they had bed bugs. I look at the beds with a flashlight before I even sit on them. These beds are not comfortable. Marriott it is time to get some new mattress for this hotel. I have been to this hotel at least three time because I have family in the neighboring city. I was quite sad on my last stay I left my swimsuit. The staff is nice. It's a quite stay. read more

They over charged me $2,000 and refuse to refund it. They double charged my credit card when I checked out. Multiple employees told me they can see it in their system. I've sent the manager my bank statements that show the double charge. The manager said they would refund the money and then stopped answering my calls..... read more

Rooms are clean. Staff nice. Had exec suite. Was annoyed that tv in bedroom didn't work. Person came right up and got it to work. Then was sad that the promised free Showtime, etc. didn't happen. Really unhappy with the luke warm shower. Put handle all the way to hot. read more

This hotel was pretty nice. The front desk associate was not very professional. There was a construction crew staying at the hotel because they were starting renovations and the front desk girl would disappear with them for 30 minutes at a time in the guys rooms and people would be standing there waiting to check in and no one was there. The guys would also come down and just grab soda and food from the snack shop and not pay for it cause she was working. The hotel definitely needs to work on customer service training with associates. The hotel itself was nice and clean. I would stay again. read more

After catching a 7 a.m. flight and making the 3 hour drive from Dallas, the following conversation took place: Front Desk: We can't find your reservation. Weary Guest: OK, well do you have any rooms? FD: I'm sorry but we only have KING Jacuzzi Suites (said in the tone of voice which implied these are very expensive suites which you could never afford.) WG: How much? FD: ONE HUNDRED NINETEEEEEEEN DOLLARS....do you want me to call down the street to see if they have rooms? WG: No, I think I can swing it. It wasn't the Ritz but its the nicest place in town and affordable - even the "suites". They also serve a decent free breakfast. read more

Three of us spent the night here on Dec 27, 2010 after driving just over 1,000 miles that long day. It was clean, comfortable, and a welcome sight. It is conveniently located near an I-Hop restaurant, which is where we ate a late meal. We all enjoyed the hotel and would gladly return. read more

This is the best place to stay in Marshall. Very close to a waffle house and right next to an Ihop. The rooms are nice, clean, and well maintained. The staff is excellent. Regina is amazing and needs a raise! They have a pool, a gym, and laundry machines in the location. They do serve a breakfast of eggs, waffles shaped like Texas, sausage, and sometimes bacon. They also clean the trash cans in all my rooms frequently! read more

This is a great gem in Marshall, TX. Usually the options aren't so great when you get away from the larger towns in Texas. I was pleased there is a Marriott property in Marshall, as I travel there frequently for business. This is my go-to hotel for Marshall. It is clean, comfortable, and the staff has always been friendly. The location is convenient for getting around, as it is at the intersection of major highways. It is also fairly up-to-date. The room was quite comfortable. The internet was free and reliable (always important for business travelers). However, I was a little disappointed at the accessibility of electrical outlets near the bed. Breakfast was pretty on-par with this category of hotel. All in all, I will definitely stay here again. read more

Great check-in! Super nice staff. Breakfast was fresh. Glad to find nice folks who are helpful and smiling, refreshing on our long road trip! read more

Fairfield by Marriott Inn & Suites Marshall - Texas waffles always make our family smile, great way to start the day! - Hotels Near Me - Marshall, Texas

We had the best stay in this hotel. We splurged and stayed in the suite. It was so nice for the money. The people were very friendly and accommodating. The continental breakfast was perfect for me because I like healthy choices @ fruit already prepared with nuts and unsweetened coconut and honey or agave sugar. These are not always choices you have available. You could eat heavy or light because bacon/sausage and waffles were available. Definitely will stay again when in the area. read more

I cannot say enough about the professionalism of their staff, Horacio, Christine & Naji were exceptional. All of them made my family & I feel very welcome and at home. In this trip we stayed at 2 other hotels (Magnolia's & Adolphus in Dallas) and we will choose to stay at Fairfield every time. The room was clean (thanks to Ana), bright, and the beds were comfortable. The facility felt safe and lit brightly. The surroundings were quite and we all wanted to sleep in every morning. We only had breakfast on our last day (wish we would have taken advantage of it all 3 days that we were there) and it was delicious. I don't typically eat waffles but it was very easy to make and came out the way I like it, crispy in all the edges. We will definitely stay here every time we come to Marshall. Thanks so much! read more

We stumbled on this place late last night so we we're not able to enjoy their indoor pool or excercise room (it was open 24 hrs too!) Room was very clean, water pressure and shower nozzle wAs fabulous (this means a lot to us that need a strong hot shower to get going!) The breakfast was to dye for! Eating area was large and nicely decorated. The spread had lots of choices; waffles with lots of fixings including walnuts raisins and cinnamon then there was scrambled eggs sausage biscuits toast and assorted cereals fruit and yogurts! Coffee station was ok. I am pretty low key on coffee with my preference being Folgers or Duncan but their off brand wasn't too bad. Did the mild and it was a bit bitter. May have just been an off day. Lobby was very warm and inviting and had options on snacks and drinks for purchase of you wanted. Traveled in a family of five with my youngest sleeping in a sleeping bag on the floor. Very quiet and had all that I could possibly need for a good rest before continuing onto Arkansas! Will definitely stop by again if ever in the area!!! read more

Two days in Marshall calling on customers. This location is very easy in and out access to I-20 & Marshall. The staff here is very nice and helpful. Clean, well kept property. Pricing is competitive. Secure. read more

This is just for the maid service. Awful room maid service. First of all one of them cut me off in the driveway with her hooptie barely missing my Jeep Cherokee. Then had the nerve to mean mug me. We stayed here for three days and the maid barely touched our room. They never made our bed up or strengthen up the room. The only thing they addressed was the towels and trash. I even laid a tip on the counter and they never took it. (Who doesn't take tips.) Please if your going to get in that industry please put passion in it. Where I come from maids take are very valuable and respected. And they do a good job for there clients. Otherwise everyone else was awesome. read more

The staff went above and beyond to make our stay so great. Myself and my two young children were on a road trip and stopped here halfway for one night (beginning of February). EVERY. SINGLE. EMPLOYEE - managers, staff, cleaning crew - were polite and professional! So friendly and sweet! The managers we encountered exceeded the customer service of most five star hotels I've visited! read more

Just fine. Room was big and bed was so comfy. Cute place, good value.

Friendly staff, very comdortable room. Shopping, gas and food near by. I've stayed here may times.

Always my favorite home away from home when in Marshall. Have been treated better by this staff than in a five star Hilton, omni, or the like. Comfortable rooms and beds, no noise, nice breakfast, great coffee, snacks available and convenient to local restaurants (in Japan is 3 blocks away). read more

I always stay at this property when in Marshall Texas. It is close to I-20 and also has an IHOP right next door within walking distance of the parking lot. I am a Marriott Rewards member and prefer to stay at their properties when available. This was an outstanding place to stay and very clean. The staff is very friendly and breakfast is available in the AM. Great location and parking is well lit at night. read more