If I could give a review with negative 5 stars, I would…read more I tried to purchase a rifle there, and was treated HORRIBLY. Eventually, I did discuss it with the owner, Rex, who assured me that I would be treated better. He even put me in direct contact with a manager there to deal with... so I gave it a second chance and purchased the rifle. As a 'thank you' and a 'sorry you were treated that way', they gave me and my friend (who also bought a rifle) some give cards for range time. Each card was supposed to have two trips. When I went in and tried to use my card, they rang up the range etc, and then kept the card. So I tried to explain that it was for two range visits and explained to the manager what happened previously. He even remembered what happened, and acknowledged that I was given the extras, but doubled down and said "no, you're only getting one trip to range time" and basically dared me to report to Rex. So I tried. I notified Rex via text message that I was again treated terribly,. He was away on vacation and told me that he would address it when he got back. I never heard from him. The other reviews are right. It is a nice place and clean ranges.... BUT... the customer service can be the worst you've ever seen, and the prices are high. Now I can see paying higher prices for a nice place with excellent customer service... but customer service can be as important as the product you buy... and if you're getting service as bad as this place gives... then you're paying way too high a price. I've seen Rex respond to reviews, and in those responses he states that he wishes they would reach out to mgmnt first before posting bad reviews.... but what about when you reach out to the owner (Rex) directly and he doesn't respond? Well, then, the review is warranted. I tried to give it a second chance, but when you're treated badly... and then the second chance is just as bad or worse... what then?

A great range this is a right gun shop. They have lots of good stuff. Take your time to stop by the…read moreprice of repair. Enjoy your time while you're there. Learn to go. Have a great day.

Restored to be Able to React ~…read more Several Months ago a souvenir of Sand from Jamaica broke in my bag and invaded every crevice of my Kimber. I tried to dust her off and clean the barrel with my gun kit, but didn't do a good job. I stuck my baby in the drawer and after a month or so, sliding the chamber became difficult and you could audibly hear the crunching of the sand. One of my military friends was able to clean her a bit more while scolding me and said to get her professionally cleaned. I searched Google and Jeff's Gun shop popped up near me on De Zavala. As we entered the shop, Jeff's warm smile greeted me first and of course I was proud to see the military and police emblems proudly displayed about. Being a little rusty on my weapon, Jeff Gave me a lesson on my Kimber, as well as, a discussion on the sand in my weapon. ( Sand Not Allowed) slowly downcast eyes.... He promised me that he could restore her to new and get her to the performance she was designed for. I explained that I wanted a weapon with less recoil and he recommended I try Nardis for the "Practice and Purchase" feature. I left my baby in good hands and followed his advice and headed to Nardis. I did in fact purchase a Smith and Wesson that weekend after practicing on several different weapons. Today, I picked up my baby and was amazed at the photos of the rust that invaded my weapon. In her former state, I would not have been confident that she would be able to fire correctly. Jeff took her apart and cleaned every bit of rust and sand from her interior. The care and attention to detail was evident as I slid the chamber back and forth and didn't hear a crunching sound. My baby was clean and restored to her former Glory! Thank you Jeff for taking care of my girl! This Soldier appreciates you and I Promise I'll never let her get that bad again. If you need your weapons serviced, cleaned, Advice, good conversation or a Downright Cool Dude, visit Jeff! I won't go anywhere else! Highly recommended 10 stars

Very knowledgeable and friendly. He took the time to educate on my old rifles that I inherited and…read morehelp me with my bolt that got jamb in a few minutes. I'm glad I didn't go to bigger gun stores because I'm pretty sure they wouldn't take the time to evaluate my gun that I got from my mother in law

To say I'm a little pissed is probably an understatement. Apparently Hill Country Rifles bought…read moreNew Braunfels Gun Works and hasn't bothered to update the NBGW website. I trekked down from north Austin today only to find out they're no longer open on Saturdays, despite what the NBGW website says: [url=http://newbraunfelsgunworks.com/228-2]INFORMATION | New Braunfels Gun Works Besides the piss poor experience of burning gas for a useless trip and not keeping things up to date online, it's a clear sign that they simply don't want my business because I work during the week. If they can't post correct business hours I'm certainly not trusting them with a firearms restoration. Oh, and the one guy that was there, working in the weekend? He was very proud that because HCR bought them they could let their front office person go and use HCR's folks instead. I get economics, etc., but bragging about being able to fire someone (lay them off, whatever) is completely tasteless and reinforces my belief that money trumps values with these folks.

Hill Country Rifles does great work! They have accurized several rifles of mine and friends of…read moremine and everyone is very satisfied. I've shot each of the rifles ranging from a 257 Roberts to 300 Weatherby and 338 Winchester Magnum and each one met or exceeded their guarantee. Even the 338 WInchester shot much better than any rifle that powerful has a right to shoot! Matt Bettersworth is the single most knowledgeable person I have ever met regarding rifles. If he tells you something, he's probably right! I can't imagine why anyone would not be very satisfied with their service. Every business has a "bad day" once in awhile where everything goes wrong at once, but I honestly can't imagine HCR not making it right. They are good people with an extremely talented group of gunsmiths.

I needed an FFL for my Larue OBR 16" .308 so I set it up to be delivered to Patten Guns. I was…read moresurprised when I walked into the shop to see Paul's selection of hard-to-find magazines, and moderately priced hand guns, shot guns, ARs and ammo. No high mark ups here and no hard-sell. Super cool owner with a wealth of knowledge. I'll be going back to pick up a VR80 12GA on my next time in the shop.

Paul Patten has helped me through several firearm purchases…read more As a matter of fact, the only ones I've ever made. He's been responsible & respectful in terms of becoming a firearm owner, and has always been more than accommodating for pricing. I endorse Patten as being a great place to take the whole family where home protection is concerned, especially since you're walking in to Paul's shop that's attached. What a great guy, and awesome representative for our amendment rights. No BS, 100 % professionalism & 100% Gentleman. Just awesome

Good folks to deal with. The stock was a little low but what they had was top notch. They were…read morefriendly without being pushy!

Great place to shop for guns and ammo in San Antonio area. They can get anything gun related that…read moreyou desire and they are not trying to rip you off. This is a family-owned + veteran-owned + disabled-veteran-owned + Ranger-owned business so it is worth helping push this business forward. The owner is also certified law enforcement officer. The business is evolving daily so I can't wait to see them succeed. Best prices on firearms & ammo and they will do whatever it takes to get you what you need. Top customer service in the area

Great communication on an FFL transfer. The shop was attentive to my needs and fully let me know…read morewhen and what to do. Once the item was in I got a call in less than an hour letting me know I can pick it up. I couldn't be happier with the process. I have gone to this shop for gunsmith needs, shopping, and training. All of it is top notch work and service.

Used them as a transfer AGT. Easy process and they were helpful. Prices are hit or miss vs online…read morevendors. If you want to walk in the and ask real questions of real people, this is the place. MR and A&Co are slick and pretty by comparison, but BGuns are real and upfront. Despite the driving distance, I'm coming back. (plus they gave referrals for donuts nearby)

Came here today for a transfer of a receiver I purchased online and the process could not have been…read morebetter. The staff were very polite, friendly, and knowledgeable; no pretentious attitude. Cost me $20 and less than 20 minutes of my time. Super smooth. I absolutely will be coming back to this shop anytime I need a transfer done, and I highly recommend it to anybody else for that service.

I purchased a rifle online earlier this year and had it shipped to this shop for pickup. I want to…read moreleave this review mainly so other customers are aware of their policy. To be fair, the shop did make multiple attempts to call me to come pick up the firearm, and I take responsibility for not getting there sooner. It simply wasn't a priority at the time. What I did not realize was that after 60 days, they can sell the firearm if it has not been picked up. They do disclose this policy on their website, so I want to be clear about that. However, because I purchased the firearm elsewhere and only had it shipped to this shop, I never had a reason to visit their website or review their terms and conditions. My biggest disappointment is that during the multiple attempts they made to contact me, no one ever communicated something as simple as, "If you don't pick up your firearm by this date, it will be sold." Had I known that, I obviously would have made picking it up a priority. So they did sell my rifle. So while I acknowledge that they attempted to reach me and that the policy is posted online, I think a much better customer experience would be to clearly communicate the 60-day deadline directly before selling someone's firearm. Just something to be aware of if you're having a firearm transferred here: make sure you understand their pickup policy and don't assume they'll specifically warn you before the deadline.

My brother in law is a gun enthusiast so naturally, I have rolled into the place a few times over…read morethe past few years. 2020 was the pandemic year and with nothing else to do on weekends after things started opening up that June, we went to Apache Rifleworks and checked out their inventory. There was a run on ammo back then so a trip there a week to buy ammo was necessary. Last year, I finally bought a gun there. It's a Mark IV 22 that is an absolute joy to use for target shooting. The ammo is not that expensive so shooting 2-4 boxes of 22's sets you back $20 - $30. Overall, I enjoy going to Apache especially during their advertised sale which they don't do very often. I'm not into guns like my brother in law but he gets me in there at least 4 times a year. It's a grand place to look at guns and has a great shooting range with a very helpful, competent and professional instructor. I've tried their shooting range and it's very nice. They also have in house classes for everything about gun ownership and shooting exercises. One caution, it is a very expensive hobby. Just wanted to share that with you!

I went to Apache rifle Works in Boerne Texas. The people were phenomenal Jenny was very informative…read morehelpful and a blast to speak with. This is a gun store has ammo apparel hats rifles pistols and a big buffalo. Absolutely love this place and it's right next to Black Rifle coffee so you can go in and get a gun and a cup of joe all in one shot y'all got to check it out when you're in town