I entered my information on Zillow, to receive a call back with information about the listing as well as viewing times. After multiple attempts I never received any response. I call several times, on several different days, and still didn't receive a response. I finally got an answer on the 10th call. Norine Torres answer the phone S if she was irritated to be receiving a phone call. She was very short with me, and very condescending in her response to my request to view the listing. She rudly demanded that if I wasn't going to be able to make the time that we scheduled to view the listing that I must call her and let her know. I agreed, and she further insulted me by saying that I better do it because people have no call and no showed on her several times before. I explained to her that I had already agreed that if I were not able to make that viewing time I would give her a courtesy call. At that point she was still very nasty with me, she said OK and then hung up abruptly before I could even respond. As a result of her horrible attitude and severe lack of professionalism I will never consider any property she or her employer Ross Failla realty are associated with. I advise any and everyone else to do the same. read more