Worst experience imaginable. My wife and I purchased two prescription sunglasses, spending about $900 all together. They were quick to process the transaction. However, when we finally got the sunglasses after a couple of weeks both the sunglasses were hurting our eyes, the prescription lenses weren't prepared to specifications. We returned them to get fixed and at first they wouldn't acknowledge that the lenses were prepared incorrectly, instead they were saying our prescriptions were wrong, since the prescriptions weren't from their location. After arguing with them, they finally checked the lenses specs and found that they didn't match our prescription. They took our sunglasses and said they will be fixed within a week and they would call us when they are done. A week and a half passes, I go to the store to check on them, surprise surprise, the customer rep didn't even put the order in to have the lenses fixed. Finally they put the order in to have the lenses fixed and after another two weeks we get them.
We wear the sunglasses for about a week and they aren't sitting properly on our faces and my wife's sunglasses' frame is wobbly. We take them back to have them to get checked out and they say that we need to get them fitted to our faces. Thanks for telling us the first time instead of making us run around. They fit the sunglasses to our faces, but for my wife's frames being wobbly, all they do is change the handles instead of replacing the entire frame. This reduces the wobbliness of her frames and she decides to live with the flaw because we were tired of dealing with their horrible service.
A couple of months later, my wife's Tiffany sunglasses' have the little hearts on the handles fall off. Their website states that some frames, like my wife's frames, are covered under manufacture warranty. I took it to the store to get the frames fixed, surprise surprise, they are saying my frames aren't under warranty because I didn't purchase their premium coverage for the lenses! I called another location to see if they say this BS at every location, but that is not the case. After arguing with them again, they realized that the frames are under warranty, but I will have to pay to buy the missing hearts that fell off and the manufacture will fix it then, that is glue them on.
In conclusion, don't bother going to this location unless you want to pay a lot of money to run around and deal with some seriously incompetent employees who don't know their own policies! read more
