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Faced By J

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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Services - Faced By J

Permanent makeup application

Permanent makeup touch-ups

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1 year ago

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The Lash Lounge

The Lash Lounge

(10 reviews)

If I could give zero stars, I absolutely would. My experience with this business has been extremely…read moredisappointing and frustrating from start to finish. I am currently in the process of canceling my membership due to consistently poor service and a complete lack of transparency. Appointments were scheduled without my consent, and I received excessive calls even after confirming by text. Service quality was unreliable--when my usual technician was unavailable, my lashes fell out within a week, yet I was still charged for a full set instead of a refill. There was a previous receptionist, and with her everything was handled professionally and smoothly. However, since the new receptionist took over, the experience has significantly declined. She schedules multiple appointments (up to six at a time) without any confirmation, often after you have already left the salon. In my case, I completed my payment, left a tip, and an hour later began receiving multiple appointment confirmations that I never approved. This is completely unacceptable. The membership was not clearly explained. Billing practices are misleading, credits do not apply as expected, and multiple add-ons and fees were never disclosed upfront. The new receptionist processes payments differently, adds charges that were never clearly explained, and does not apply credits as originally described, making everything confusing and inconsistent. Pricing becomes excessive very quickly, and even their refill prices are significantly higher than the average cost at other salons for the same service. I also experienced unprofessional and inappropriate behavior from front desk staff regarding my payment. After completing the official cancellation form, I attempted to send it via text to the number they repeatedly contacted me from, but my message would not go through. I then tried calling the same number and discovered I had been blocked. This is extremely unprofessional and raises serious concerns about how they handle customer communication. I did send my cancellation request via email, but based on numerous similar reviews, I am very concerned about continued charges despite properly requesting cancellation. At this point, the cancellation process feels intentionally difficult and deceptive. The number of complaints about ongoing billing after cancellation raises serious concerns about potentially fraudulent business practices. I will be monitoring my account closely and disputing any unauthorized charges.

Cancelled my membership on 8/20/25. They have a 30 day minimum notice to cancel, so I was charged…read moremy last fee on 8/28/25. Lo and behold, 2 days ago I was charged for my membership that I cancelled. I called in and was told that the manger would "get back to me when she could" because she runs 3 salons. I don't care if she's runs 20, you can't charge people incorrectly and get back to them at your convenience. Completely unacceptable and negligent business practices. As a business owner myself, if I ever charged a client mistakenly, the situation would be resolved immediately, same day. I still have not received a call back, nor do I expect to. My bank has been notified of the fraudulent charges.

Faced By J - eyebrowservices - Updated May 2026

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